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Ticketing Assistant Jobs in Rochester, NY (NOW HIRING)

Cynet Systems

Desktop / Field Support Technician

Batavia, NY · On-site

$20 - $24/hr

Experience with ServiceNow or similar ticketing systems. * Basic understanding of LAN technologies ... Support AV equipment, video conferencing systems, and telecom devices. * Assist with infrastructure ...

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Ticketing Assistant information

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$5

$19

$32

How much do ticketing assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for ticketing assistant in Rochester, NY is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticketing Assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by Ticketing Assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What are Ticketing Assistants?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What is a ticketing assistant?

A ticketing assistant is responsible for selling, issuing, and managing tickets for events, transportation, or attractions. They often work at ticket counters or online platforms, providing customer service and handling transactions using ticketing software. Strong communication skills and attention to detail are important in this role.

What jobs make 5000 a week without a degree?

For a Ticketing Assistant, earning $5,000 a week without a degree is uncommon, as most roles in this field typically pay hourly wages below that threshold. High earnings in similar customer service or sales roles may require extensive experience, specialized skills, or management responsibilities, but such high weekly income is rare without formal education or advanced certifications.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are the most commonly searched types of Ticketing jobs in Rochester, NY? The most popular types of Ticketing jobs in Rochester, NY are:
What are popular job titles related to Ticketing Assistant jobs in Rochester, NY? For Ticketing Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Ticketing Assistant jobs in Rochester, NY look for? The top searched job categories for Ticketing Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Ticketing Assistant jobs? Cities near Rochester, NY with the most Ticketing Assistant job openings:
Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Rochester, NY as of May 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 84% Physical, 11% Hybrid, and 5% Remote job distribution, with an average salary of $40,129 per year, or $19.3 per hour.
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Posted 16 days ago

Job description

IT Support Technician Level 1:

This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 1–2 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 1–3 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.