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Ticketing Assistant Jobs in Rochester, NY (NOW HIRING)

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

... * Assist with the setup, deployment, and support of computer hardware and software. * Support and troubleshoot Microsoft 365 applications and Windows 11 environments. * Utilize the Halo ticketing ...

W3Global Inc.

Accountant

Rochester, NY

$55K - $65K/yr

Partner with ticketing, operations, and corporate account teams to resolve billing and accounting ... * Assist leadership with financial reporting, special projects, and process improvement ...

KOHLS

Assistant Store Manager

Rochester, NY · On-site

$62K - $93K/yr

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently * Support prevention of loss by educating ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY

$40K - $60K/yr

Support and maintain third-party business applications and services. * Assist with security-related ... Experience utilizing ticketing systems and documenting technical procedures. * Experience ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Support and maintain third-party business applications and services. * Assist with security-related ... Experience utilizing ticketing systems and documenting technical procedures. * Experience ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Support and maintain third-party business applications and services. * Assist with security-related ... Experience utilizing ticketing systems and documenting technical procedures. * Experience ...

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All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Rochester, NY

Ticketing Assistant information

See Rochester, NY salary details

$5

$18

$32

How much do ticketing assistant jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for ticketing assistant in Rochester, NY is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.72 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are popular job titles related to Ticketing Assistant jobs in Rochester, NY?

For Ticketing Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Rochester, NY look for?

The top searched job categories for Ticketing Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Ticketing Assistant jobs?

Cities near Rochester, NY with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you

Help Desk Technician - Level 1

Rochester, NY

DIMARCO GROUP LLC
Construction • 51 - 200 employees
Learn more about DIMARCO GROUP LLCexternal

$20 - $24/hr

Full-time

Posted 17 days ago

Job description

Description

The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical support across all DiMarco Group entities.

This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.


Key Responsibilities

  • Serve as the first level of technical support for end users across the organization.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Create and manage user accounts, including password resets and access requests.
  • Maintain accurate IT documentation, asset records, and inventory tracking.
  • Provide exceptional customer service and technical assistance to employees.
  • Assist with the setup, deployment, and support of computer hardware and software.
  • Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
  • Utilize the Halo ticketing system to document, track, and manage support requests.
  • Travel to company locations as needed to provide onsite technical support.
  • Demonstrate a willingness to learn new technologies and expand technical skills.


Qualifications

Required

  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
  • Strong customer service and communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Reliable transportation and the ability to travel to offsite locations as needed.
  • Ability to work independently and as part of a team.


Preferred

  • Experience supporting Microsoft 365 applications.
  • Familiarity with Windows 11 operating systems.
  • Experience using help desk or ticketing systems, preferably Halo.
  • Previous customer service or technical support experience.

Work Environment


  • This is a full-time, onsite position located in Henrietta, New York.
  • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
  • Participation in an on-call rotation may be required as needed.

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