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Ticketing Assistant Jobs in Rochester, NY (NOW HIRING)

W3Global Inc.

Accountant

Rochester, NY · On-site

$55K - $65K/yr

Partner with ticketing, operations, and corporate account teams to resolve billing and accounting ... * Assist leadership with financial reporting, special projects, and process improvement ...

TEKsystems

Technical Support Analyst

Pittsford, NY

$20 - $21.67/hr

... * Assist with onboarding and training of new IT support technicians. * Document support activities, resolutions, and technical procedures within the ticketing system. * Prioritize work effectively ...

New

TEKsystems

Technical Support Analyst

Pittsford, NY

$20 - $21.67/hr

... * Assist with onboarding and training of new IT support technicians. * Document support activities, resolutions, and technical procedures within the ticketing system. * Prioritize work effectively ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

What You'll Do: * Assist customers via email, phone, and chat to troubleshoot and resolve day-to ... Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

What You'll Do: * Assist customers via email, phone, and chat to troubleshoot and resolve day-to ... Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar

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All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Rochester, NY

Ticketing Assistant information

See Rochester, NY salary details

$5

$18

$32

How much do ticketing assistant jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for ticketing assistant in Rochester, NY is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are some common challenges faced by Ticketing Assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What are Ticketing Assistants?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a Ticketing Assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.
What are the most commonly searched types of Ticketing jobs in Rochester, NY? The most popular types of Ticketing jobs in Rochester, NY are:
What job categories do people searching Ticketing Assistant jobs in Rochester, NY look for? The top searched job categories for Ticketing Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Ticketing Assistant jobs? Cities near Rochester, NY with the most Ticketing Assistant job openings:
Ticketing Assistant jobs near you
Accountant

Accountant

W3Global Inc.

Rochester, NY • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Accountant (Travel Industry)

This is a full-time, fully on-site position based in Rochester, NY. Remote and hybrid work are not available.

Key ResponsibilitiesCore Accounting

  • Manage the full Accounts Receivable (AR) process, including invoicing, payment posting, collections, and client billing.

  • Process Accounts Payable (AP), vendor payments, and statement reconciliations.

  • Perform daily bank reconciliations and maintain accurate cash records.

  • Maintain and reconcile the general ledger.

  • Prepare monthly, quarterly, and ad hoc financial reports.

  • Support month-end and year-end close processes, including account reconciliations and financial reporting.

  • Track and reconcile commissions accurately.

Travel Industry Accounting

  • Process and reconcile ARC reports, including debit memos, adjustments, and compliance requirements.

  • Perform credit card reconciliations for merchant accounts, corporate credit cards, and travel-related transactions.

  • Track and reconcile agent commissions, vendor commissions, adjustments, and related payments.

  • Maintain and reconcile TRAMS Back Office entries, interfaces, corrections, and error resolution.

  • Review and validate interfaced invoices for accuracy before posting.

  • Manage invoicing and account reconciliations for key corporate travel clients.

  • Process EFT, ACH, Paymode, wire transfers, and deposit reconciliations.

Operational & Administrative Support

  • Maintain accurate client information within ClientBase.

  • Coordinate user access for travel-related platforms, including Sabre, mid-office systems, and accounting software.

  • Manage office supplies, vendor relationships, and office equipment service coordination.

  • Provide general administrative support to ensure efficient daily operations.

Cross-Functional Collaboration

  • Partner with ticketing, operations, and corporate account teams to resolve billing and accounting discrepancies.

  • Communicate professionally with clients, vendors, and internal departments regarding invoices, payments, and account inquiries.

  • Assist leadership with financial reporting, special projects, and process improvement initiatives.

Required Qualifications

  • Minimum 3 years of accounting experience; travel industry accounting experience is strongly preferred.

  • Hands-on experience with TRAMS Back Office (required).

  • Experience with ARC, ClientBase, or other travel industry accounting systems preferred.

  • Strong reconciliation experience, including credit card transactions, commissions, and high-volume financial activity.

  • Proficient in Microsoft Excel and financial reporting tools.

  • Excellent analytical, organizational, and problem-solving skills.

  • Exceptional attention to detail with a high level of accuracy.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Strong verbal and written communication skills.

Preferred Qualifications

  • Experience with Grasp (preferred but not required).

  • Working knowledge of Sabre or other Global Distribution Systems (GDS).

  • Familiarity with mid-office tools, workflow automation, and travel-industry system integrations.

  • Understanding of corporate travel operations, ticketing workflows, and travel agency accounting processes.

Benefits

  • Competitive health insurance (medical, dental, and vision)

  • Retirement plan contributions (SAR/SEP)

  • Unlimited Paid Time Off (PTO)

  • Paid company holidays

  • Employee travel discounts and travel industry perks

  • Professional development and training opportunities

  • Stable, long-tenured team with career growth opportunities

  • Collaborative and supportive on-site work environment

Schedule

  • Monday through Friday

  • Full-time

  • 100% On-site - Rochester, NY

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

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