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Ticket Usher Jobs (NOW HIRING)

Usher (U)

Manchester, NH · On-site

$15/hr

Usher/Ticket Taker Employment Type: Part-Time Pay Rate: $15 hourly Facility: SNHU Arena Summary: ASM Global, the world leader in venue management, has an immediate opening for a Part-Time Usher at ...

Usher Department : Ball Park Operations Location : Cincinnati Ohio FLSA Status: Non-exempt Job ... to their ticket location. This role is critical to having Guests sit in their assigned seat ...

* Attend the Usher and Ticket Taker game day meeting to learn about specific events happening at the ballpark. * Read the game day notes provided by the Front Office Staff. * Report to your assignment ...

* Attend the Usher and Ticket Taker game day meeting to learn about specific events happening at the ballpark. * Read the game day notes provided by the Front Office Staff. * Report to your assignment ...

Usher Ticket Taker

Kent, WA · On-site

$17.75/hr

Usher/Ticket Taker Department: Guest Service - Operations Reports To: Director of Event & Event Manager FLSA Status: Hourly/ Non-Exempt Pay Rate: $17.75 Applicants must be 18 years old or older to ...

Usher Department: Ball Park Operations Location: Cincinnati Ohio FLSA Status: Non-exempt Job ... to their ticket location. This role is critical to having Guests sit in their assigned seat ...

VA-Usher

Grand Rapids, MI · On-site

$18/hr

Arena Usher/Ticket Taker Location: Van Andel Arena, Grand Rapids, MI Job Type: Part-Time / Event-Based $18/hr Start Date: May 15 - Limited Spots Available per event. Jobs are first come, first serve ...

Usher

Austin, TX · On-site

As the Usher you will be responsible to provide an excellent experience to our guests by assisting ... Ensure that each guest has a valid ticket and direct them to their designated seating area.

As the Usher you will be responsible to provide an excellent experience to our guests by assisting ... Ensure that each guest has a valid ticket and direct them to their designated seating area.

Usher

Kyle, TX · On-site

$7.50 - $8.50/hr

As the Usher you will be responsible to provide an excellent experience to our guests by assisting ... Ensure that each guest has a valid ticket and direct them to their designated seating area.

As the Usher you will be responsible to provide an excellent experience to our guests by assisting ... Ensure that each guest has a valid ticket and direct them to their designated seating area.

As the Usher you will be responsible to provide an excellent experience to our guests by assisting ... Ensure that each guest has a valid ticket and direct them to their designated seating area.

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How much do ticket usher jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ticket usher in the United States is $14.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.38 per hour, depending on experience, location, and employer.

What is the difference between Ticket Usher vs Ticket Taker?

AspectTicket UsherTicket Taker
Primary RoleAssist guests, provide directions, ensure smooth entryCheck tickets and admit guests at event entrances
Work EnvironmentEvent venues, theaters, sports arenasEvent entrances, theaters, stadiums
CredentialsMinimal; customer service skills often preferredMinimal; focus on ticket validation

Ticket Ushers and Ticket Takers both work at events and venues, but Ticket Ushers focus on guest assistance and crowd management, while Ticket Takers primarily verify tickets at entry points. The roles often overlap, but their main responsibilities differ slightly, with Ushers providing more customer service and Takers focusing on admission control.

What are the key skills and qualifications needed to thrive as a Ticket Usher, and why are they important?

To thrive as a Ticket Usher, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with ticket scanning devices, point-of-sale systems, and event management software is typically required. Exceptional communication, patience, and problem-solving abilities help you handle large crowds and diverse audiences with professionalism. These skills are crucial for ensuring a positive guest experience, efficient event operations, and maintaining safety protocols.

What are some common challenges faced by Ticket Ushers during large events, and how can they be managed?

Ticket Ushers often encounter challenges such as managing large crowds, resolving seating disputes, and providing directions in a fast-paced environment. Successful Ushers stay calm under pressure, communicate clearly, and remain approachable to guests at all times. Teamwork is essential, as Ushers frequently coordinate with security, event coordinators, and other staff to ensure guests have a smooth experience. To handle these challenges, Ushers receive training in customer service and emergency procedures, and they are encouraged to ask for support from supervisors when needed.

What are Ticket Ushers?

Ticket Ushers are staff members responsible for assisting guests at venues such as theaters, concert halls, and sports arenas. Their main duties include checking tickets, directing patrons to their seats, providing information about the venue, and ensuring the safety and comfort of guests during events. Ticket Ushers play a key role in creating a positive experience for attendees by offering customer service and maintaining order in the venue. They may also handle crowd control, assist with emergency procedures, and answer questions about the event schedule or facilities.
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Usher (U)

Usher (U)

ASM Global

Manchester, NH • On-site

$15/hr

Part-time

Posted yesterday


ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

125th of 209 rated facilities management


Job description

Job Title: Usher/Ticket Taker
Employment Type: Part-Time
Pay Rate: $15 hourly
Facility: SNHU Arena
Summary:
ASM Global, the world leader in venue management, has an immediate opening for a Part-Time Usher at SNHU Arena This position is an essential part of the guest services team, responsible for creating a safe, welcoming, and enjoyable environment for all guests. The Usher is responsible for properly greeting and checking guests' tickets as they enter seating and other areas of the facility. Ushers also direct guests to their seats and assist with wayfinding to services around the arena, including restrooms, concessions, first aid, and other event-specific locations, as directed by the Usher Supervisor and House Manager. Under direct supervision, the Usher ensures crowd flow, provides event information, and enforces venue policies to enhance the guest experience. This is apart-time, event-based, hourly position, and assigned shifts may include days, nights, weekdays, and weekends. Ideal candidates will have strong communication skills, a friendly and professional demeanor, and a commitment to delivering outstanding customer service in a fast-paced, live event setting.
Essential Duties and Responsibilities:
  • Greet all patrons upon entry to facility with excellent customer service.
  • Direct patrons to their correct location and/or seat in a courteous and efficient manner.
  • Must provide the level of customer service expected by ASM which requires being helpful, patient, polite, and courteous to patrons always.
  • Verify tickets and direct the patrons to the proper entry at the facility.
  • Resolve patron complaints and/or problems. If a particular problem cannot be resolved, an on-site member of management or event security should be notified.
  • monitor assigned work area including patrons. If problems occur from patrons who are causing any disturbance during an event the Usher/Ticket Taker should immediately contact the nearest supervisor, event security, or police officer.
  • Maintain predictable and reliable attendance.
  • Wipe down the seats in the pavilion, check to make sure that the sections are clean and clear of debris and check for seats damage.
  • Check seating for lost articles.
  • Clean the pavilion by picking up cans, cups, and other debris at the end of events.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Good oral communication skills and the ability to read, write and communicate effectively in English.
  • Excellent hospitality and customer service skills, service standards, guest relations and etiquette.
  • Desire to work as a team.
  • Mature judgement and professionalism in handling all matters
  • High School diploma or GED

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing for 4-8 hours or greater as required.
Note:
The essential responsibilities of this position are described below the above headings; they may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply:
Please include a recent copy of your resume as part of your application.
Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department 603-644-5000.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVVRA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019