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Ticket Support Jobs in Arizona (NOW HIRING)

Livenation

Ticket Seller

Phoenix, AZ

Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...

TicketManager

$20 - $22/hr

Our industry-leading software supports everything from invitations and event execution to post ... The Role The Coordinator, Ticket Operations and Fulfillment supports customers by executing ...

Livenation

Ticket Taker - The Van Buren

Phoenix, AZ

... ticket access points throughout the venue. WHAT THIS PERSON WILL BRING Candidates are required to ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...

Circle

Customer Care Advisor

Phoenix, AZ · On-site

$29.50 - $41/hr

A working knowledge of ticket support systems, such as Salesforce * Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development. * Experience with data analytics tools for ...

DH Pace

Sales Support

Tempe, AZ · On-site

$18.25 - $25/hr

DH Pace Company, Inc. aspires to hire a full time Billing/Administration Support Representative at ... Ensure job labor is billed correctly on each job ticket * Audit job costs entered in the billing ...

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$11

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$39

How much do ticket support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for ticket support in Arizona is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Arizona? The most popular types of Ticket Support jobs in Arizona are:
What are popular job titles related to Ticket Support jobs in Arizona? For Ticket Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Arizona look for? The top searched job categories for Ticket Support jobs in Arizona are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,515 per year, or $23.3 per hour.

Ticket Taker

Coastal International Security

Phoenix, AZ

Part-time

Posted 8 days ago

Job description

Ticket Taker

Phoenix Convention Center Symphony Hall & Orpheum Theatre Phoenix, AZ


Client

Phoenix Convention Center

Venues

Symphony Hall | Orpheum Theatre - Phoenix, AZ

Employment Type

Part-Time, Event-Based

Active Season

September 1 - June 1 (dark period June-August, except ~4 June events)

Shift Length

4 to 5 hours per event | 4-hour minimum guaranteed

Early Call

30-60 minutes prior to doors for program insert setup

Pay Rate

TBD

Uniform

Sport jacket, pseudo white shirt, black pants - provided by S4 Global Solutions

Reports To

Ticket Taker Lead | S4 Global Solutions Program Manager


ABOUT THE ROLE

As the fifth largest city in the United States, the City of Phoenix - through the Phoenix Convention Center and Venues - is seeking driven, professional, and guest-focused Ticket Takers. This position is responsible for scanning and validating tickets at assigned entry points while delivering a welcoming, professional guest experience. Ticket Takers also support pre-event setup during the early-call window to ensure the venue is ready before doors open.

The Ticket Taker is the first face guests see when they arrive at Orpheum Theatre and Symphony Hall. This position is responsible for scanning and validating tickets at assigned entry points while delivering a welcoming, professional guest experience. Ticket Takers also support pre-event setup during the early-call window, helping ensure the venue is operationally ready before doors open.

RESPONSIBILITIES & DUTIES

  • Scan and validate guest tickets using venue-provided handheld scanning equipment at assigned entry points.
  • Greet guests professionally and courteously, establishing a positive first impression at every event.
  • Identify and immediately escalate invalid, expired, or counterfeit tickets to the Ticket Taker Lead.
  • Arrive during the early-call window (30-60 minutes before doors) to stuff program inserts and set them at portal entry doors.
  • Remain at assigned post throughout the ingress period; respond to repositioning instruction, as directed by Ticket Taker Lead.
  • Assist guests with questions related to venue access, seating sections, and general directions.
  • Monitor entry queue to support orderly and efficient guest flow.
  • Maintain awareness of emergency procedures and exit locations for the assigned venue.

MINIMUM QUALIFICATIONS

  • Must be 18 years or older.
  • Prior customer service, hospitality, or event staffing experience preferred but not required.
  • English-speaking required; bilingual (English plus additional language) preferred.
  • Comfortable operating handheld scanning equipment (training provided).
  • Ability to stand for extended periods in a high-energy, high-volume event environment.
  • Must pass a background check as required by the client prior to first event.
  • Available for a flexible event-based schedule including evenings, weekends, and holidays.

DESIRED QUALIFICATIONS

  • Experience in a performing arts, entertainment venue, or convention center setting.
  • Bilingual English/Spanish or English/other language.
  • Prior experience with digital ticketing platforms or barcode/QR scanning systems.

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