Ticket Operations Manager Jobs in Jarrell, TX (NOW HIRING)

About Texas EcoGrow

Texas EcoGrow (TEG) is a commercial landscaping and grounds maintenance company serving HOA communities, master-planned developments, and commercial properties across Austin, San Antonio, and Central Texas. Our tagline says it simply: We Build It. We Maintain It. We Stand Behind It. We're PE-backed by NextGen Growth Partners, expanded into San Antonio in early 2026 and poised for expansion to other Texas markets.

The Role

The Business Operations Manager is a senior individual contributor who keeps the business running and makes it better. You'll own the day-to-day operational machine - fleet, vendor invoices, onboarding, cash collection, system hygiene - but you'll also dig into our data, surface problems leadership doesn't yet know about, propose fixes, and rebuild the processes behind them. You're the person who notices that 12% of POs are sitting open past 30 days, finds the root cause, presents a recommendation to the VP of Finance, and then documents the new workflow so it sticks.

The right person is composed under pressure, can hold a firm collections conversation without burning the relationship, writes and speaks clearly, and thinks creatively about how to do things better rather than just faster. This role works closely with the VP of Finance & Admin, field leadership, sales, and HR, and is based in our Round Rock office five days a week. It's a backfill for a teammate relocating to Arizona, and we're moving quickly to fill it.

What You'll Own

• Cash Collection & AR: Run maintenance invoicing and collections follow-up; hold direct conversations with clients on past-due balances and negotiate resolution
• Analysis, Process & Documentation: Pull and analyze Aspire data weekly - open POs, low-margin jobs, missing invoices, ticket review - and present findings with recommended actions, not just numbers
• Identify operational gaps (margin leakage, vendor non-compliance, onboarding bottlenecks, billing errors) and bring proposals to leadership
• Document existing processes and re-engineer them where they're broken; build the SOPs that let TEG scale
• Fleet & Vehicles: Track repairs with vendors, manage registrations, schedule and pay for tow services
  • Coordinate vehicle insurance, file claims, and document accidents and property damage incidents end-to-end
• Aspire (Operations Software): Run weekly ticket reviews and chase missing invoices with vendors
  • Create new opportunities for maintenance contracts and renewals
• Set up new properties, users, crew leaders, laborers, production managers, and interns
• Customer Success: Be a calm, professional touch on client concerns; route appropriately to internal teammates
  • Handle difficult client conversations with maturity and judgment
• Onboarding & People Ops
  • Add new hires to insurance and to Aspire so they can log hours
• Update Pipedrive from Google Drive activity records
• Sales & Bid Support
  • Track enhancement sales and bids
• Update FieldScore (internal property audits) with new properties and crew changes

What We're Looking For

• 4-7 years in business operations, finance, analytics, or a cross-functional ops role - ideally with direct AR/collections or vendor management experience
• Bilingual in English and Spanish - able to read, write, and hold professional conversations (vendor negotiations, client escalations, internal process engineering) in both languages
• Maturity and composure - comfortable holding firm conversations with clients, vendors, and internal stakeholders, effectively diffusing conflict
• Analytical horsepower - strong Excel/Sheets (pivots, lookups, conditional logic at minimum); able to take a messy data export and turn it into a clear recommendation
• Process mindset - you've documented and improved workflows before, not just executed them
• Communication - writes clearly and concisely; can present findings to leadership without burying the lead
• Creative problem-solving - sees around corners, proposes solutions rather than just flagging problems
• High attention to detail - invoices don't get missed, registrations don't lapse, follow-ups don't fall through
• Embodies our three core values: a committed teammate, an extreme owner, and someone committed to continuous improvement
• Authorized to work in the U.S. and willing to work on-site in Round Rock five days a week

Preferred

• Experience with Aspire, Pipedrive, or comparable field-service / CRM platforms
• Background in landscaping, construction, home services, or another field-services industry
• Exposure to PE-backed or high-growth environments

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Health, dental, vision insurance
• PTO accrual (12 days) + 9 paid holidays
• Tight-knit team, real ownership, and a front-row seat to a fast-growing company