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Ticket Operations Manager Jobs in Bothell, WA (NOW HIRING)

Samprasoft

SFCC B.A

Seattle, WA · On-site

Manage and lead the requirements gathering sessions. Ticket Development & Refinement Create and ... Operations Support When applicable, ensure third party information is up-to-date related to ...

Kizuki Ramen

Shift Lead

Bellevue, WA · On-site

... ticket times Proper labor management Cleanliness and food safety compliance Employee accountability and teamwork Accurate cash handling Reliable shift execution without operational disruptions ...

Kizuki Ramen

Shift Lead

Bellevue, WA · On-site

$18.29 - $28/hr

... ticket times Proper labor management Cleanliness and food safety compliance Employee accountability and teamwork Accurate cash handling Reliable shift execution without operational disruptions ...

Uw

Business Systems Analyst

Seattle, WA · On-site

Provide operational visibility to the Technology Manager and enable key strategic decisions via daily reporting on support ticket resolution and project progress / status. * Advise the Technology ...

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Ticket Operations Manager information

See Bothell, WA salary details

$34.7K

$70.9K

$132.5K

How much do ticket operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for ticket operations manager in Bothell, WA is $70,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Bothell, WA?

The most popular types of Ticket Operations jobs in Bothell, WA are:

What are popular job titles related to Ticket Operations Manager jobs in Bothell, WA?

For Ticket Operations Manager jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Bothell, WA look for?

The top searched job categories for Ticket Operations Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Ticket Operations Manager jobs?

Cities near Bothell, WA with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $70,937 per year, or $34.1 per hour.

SFCC B.A

Samprasoft

Seattle, WA • On-site

Other

Re-posted 11 days ago

Job description

Job Title

Below we have captured more details on the specific work activities that the INTLBA’s are responsible for, in general, across all funnel teams.

Requirements Management

Understand all requirements associated with a new EPIC or Initiative. Work with Product Manager/Owner and Sr Developers/Leads on documenting requirements associated with a particular initiative or EPIC. Develop and maintain functional specifications or “How to Use This Feature” documentation (when appropriate). Manage and lead the requirements gathering sessions.

Ticket Development & Refinement

Create and refine detailed User Stories consistent with the High Level Requirements noted in the associated EPIC. Refine Stories as needed so that they have required detailed to be actioned by the full scrum team. Elicit and document ticket dependencies, ensuring that information is tagged correctly and captured in the Dependency Huddle board. Ensure all stories meet the agreed “Definition of Ready” before being taken into sprint planning session. Note: for Critical tickets brought in mid sprint, analyze and refine ticket to mitigate risk of ticket issues. Contribute to work estimates as appropriate so that sprint planning is effective. Maintain a “healthy” backlog consistent with agreed upon targets for INTL. (2 Sprints ahead). Manage and lead the ticket refinement process.

Partnering with Third Party Teams (internal/external)

Facilitate necessary conversations with teams outside of INTL, ensuring necessary tickets are created to address the requirements. Facilitate meetings with third parties as required to ensure the work is progressing in such a way as to meet overall EPIC or Project timelines. Ensure cross team collaboration is occurring as needed and that any blockers are resolved or escalated as appropriate to keep the work progressing. Close out as required and per agreed prioritization (set by the Product Manager/Owner) any outstanding issues that exist post go-live i.e How-To documents.

Process Improvement

Help ensure a continual process improvement focus exists across the team, supporting an environment of experimentation and new practice trials. Ensure consistency with lulu’s INTL common practices. Contribute to and lead Process Improvement activities as appropriate and per PI roadmap plans, etc. Partner with peer Business Analysts to share and leverage lessons learned, fostering a PI culture at all times.

Test Plan Review

Review Test plan to ensure acceptance criteria is clearly noted to ensure they can be linked back to requirements.

Operations Support

When applicable, ensure third party information is up-to-date related to scheduled maintenance windows/planned outages. When applicable, ensure third party contact/issue resolution information is up-to-date.

Quarterly Planning

Review initial Business and Technical ‘EPIC’ requirements as part of pre planning and carry out detailed analysis in order to determine solution and specific stakeholder requirements. Analyze platform and functionality along with facilitating as needed discussions with UX, Engineering and external teams (CoE, SRE, Analytics) in order to determine solution requirements, dependencies and risks. Communicate findings to Product Manager and support the updating of EPIC details and initial creation of user stories based on this analysis. During quarterly planning provide QA and Engineering teams with details of analysis as needed in order to support the team in providing as accurate a LOE as possible given available information. For any assumptions made for new business requirements, clarify and confirm assumptions with the SME stakeholder group and/or conduct the analysis required to confirm the assumption is accurate. Support the Scrum Master in creation of intake requests for external teams as needed.

Required Skills: Business Analysis. Additional Skills: Business Analyst. This is a high PRIORITY requisition.

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