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Ticket Operations Associate Jobs in Columbia, SC

Compass Group

COOK

Camden, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (FULL AND PART TIME)

Camden, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK

Columbia, SC · On-site

$20/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (PART TIME)

Sumter, SC · On-site

$17.50/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (FULL TIME)

Columbia, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (PART TIME)

Sumter, SC · On-site

$17.50/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK

Camden, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (FULL TIME)

Columbia, SC · On-site

$18.50/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (FULL AND PART TIME)

Camden, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (FULL TIME)

Camden, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (FULL TIME)

Columbia, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (PART TIME)

Columbia, SC

$20/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK

Columbia, SC · On-site

$16.25/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK

Columbia, SC · On-site

$18.50/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

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All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Columbia, SC

Ticket Operations Associate information

See Columbia, SC salary details

$10

$24

$49

How much do ticket operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticket operations associate in Columbia, SC is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $28.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Columbia, SC? The most popular types of Ticket Operations jobs in Columbia, SC are:
What are popular job titles related to Ticket Operations Associate jobs in Columbia, SC? For Ticket Operations Associate jobs in Columbia, SC, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Columbia, SC look for? The top searched job categories for Ticket Operations Associate jobs in Columbia, SC are:
What cities near Columbia, SC are hiring for Ticket Operations Associate jobs? Cities near Columbia, SC with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Columbia, SC as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,502 per year, or $24.3 per hour.

Helpdesk Specialist II

Trace Systems

Shaw Air Force Base, SC • On-site

Full-time

Re-posted 16 days ago

Job description

Job Overview
Job Title: Helpdesk Specialist II
Location: Shaw AFB, SC
This position is pending contract award.
Job Responsibilities
Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC.
The job responsibilities include, but are not limited to:
  • Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
  • Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
  • Manage SIPR PKI program;
  • Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
  • TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
  • Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
  • Provide system support to clients operating on the network/domain;
  • Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  • Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
  • Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
  • Periodically review the organization's needs for computer resources and validate computer equipment requirements;
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
  • Implement client workstation software patches, security fixes, and service releases according to local instructions;
  • Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs;
  • Provide system support to clients operating on the network/domain;
  • Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  • Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems;
  • Install equipment IAW AFCENT and SPIN-C directives;
  • Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions;
  • Periodically review the organization's needs for computer resources and validatecomputer equipment requirements;
  • Promote user awareness concerning unauthorized or illegal use of computer hardwareand software;
  • Implement client workstation software patches, security fixes, and service releasesaccording to local instructions;
  • Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service
    level agreements renewals for client equipment and software; and
  • Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting.
  • Other duties as required.

Minimum Qualifications
  • Active, in-scope US Government issued Secret clearance.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

GENERAL EXPERIENCE:
  • Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
  • Providing support for operating systems(Windows, macOS, Linux) and common software applications.
  • Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
  • Assisting end-users with systme logins, password resets and account management.

Education
  • Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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