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Ticket Operations Assistant Jobs in Columbia, SC

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

Provide excellent customer service to all existing and potential clients * Assist with all aspects of Ticket Operations and serve as a key representative of the Ticket Operations Department across ...

AEG

Fall 2026 General Internship

Lexington, SC · On-site

$12.75 - $17.25/hr

... ticket sales, merchandise, marketing, food and beverage and stadium operations. Our fall interns ... that assist you as you progress in your sports career. What are the time requirements? As a ...

Gateway Supply

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Connectivity and device performance issues Ticket Management & Documentation * Create, update, and ... Perform periodic device inventory Operational Support * Follow Gateway Supply IT policies and ...

AEG

2027 Blowfish Baseball Spring Internship

Lexington, SC · On-site

$12.75 - $17/hr

... ticket sales, event management and planning, merchandise, stadium operations and food and beverage ... assist with Blowie's All-Star Reading Program. How's it all sound so far? The Blowfish spring ...

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Ticket Operations Assistant information

See Columbia, SC salary details

$10

$18

$28

How much do ticket operations assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for ticket operations assistant in Columbia, SC is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.67 per hour, depending on experience, location, and employer.

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the most commonly searched types of Ticket Operations jobs in Columbia, SC?

The most popular types of Ticket Operations jobs in Columbia, SC are:

What are popular job titles related to Ticket Operations Assistant jobs in Columbia, SC?

For Ticket Operations Assistant jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Assistant jobs in Columbia, SC look for?

The top searched job categories for Ticket Operations Assistant jobs in Columbia, SC are:

Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in Columbia, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,136 per year, or $18.3 per hour.

Ticket Sales & Service Manager

Columbia, SC • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

Full-time

Posted 11 days ago

Job description

About the Columbia Fireflies:
The Columbia Fireflies are a part of Hardball Capital which also owns the Chattanooga Lookouts (AA Cincinnati Reds) and the Fort Wayne TinCaps (A San Diego Padres Affiliate.) The Fireflies began play in the spring of 2016 at Segra Park, in Columbia, South Carolina. The Fireflies are the Class-A, Kansas City Royals affiliate of the Carolina League whose season begins in April and concludes at the end of August. The franchise was awarded 2024 Single A Organization of the Year.
Status: Full Time
Reports to: Director of Ticketing Operations
Position Summary:
The Ticket Sales & Service Manager is responsible for selling season ticket memberships, partial plans, and group tickets through cold calling to generate new business. This position is also responsible for developing new customer relationships and strengthening relationships with existing customers. The Ticket Sales & Service Manager will also provide ticket operations assistance to guests attending Fireflies home games and special events at Segra Park. The ideal candidate is organized, calm under pressure, has a desire to sell tickets, and experienced working in a fast-paced live event environment.
Essential Duties & Responsibilities:
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.
  • Proactively generate season ticket and partial plan membership revenue through outbound sales efforts including phone calls, emails, in stadium meetings, virtual meetings, and in person presentations.
  • Dedicated outbound sales calls with the goal of making 30 or more sales calls each day.
  • Develop new sales opportunities through cold calling, utilization of Score CRM, and acquire referrals from clients.
  • Meet or exceed annual Season Ticket Membership sales goal for both renewal and new business as established by management
  • Meet or exceed annual Group Ticket sales goal for both renewal and new business as established by management
  • Provide excellent customer service to all existing and potential clients
  • Assist with all aspects of Ticket Operations and serve as a key representative of the Ticket Operations Department across the organization
  • Assist Director of Ticketing Operations in event builds, creating buyer types, adjusting price structures and other essential functions within the Tickets.com/ProVenue system
  • Assist Ticket Sales Team with digital ticket distribution for Fireflies Holiday Lights & Fireflies Baseball. Collaborate with the Ticket Sales Team to design flyers, promo codes and ticket links to support revenue generation and departmental sales goals.
  • Provide comprehensive support for Ticket Operations and Ticket Office functions during Fireflies Baseball Games, Special Events, Offseason Business Hours, and Fireflies Holiday Lights.
  • Manage the day-to-day operations of the Ticket Office, including hiring and scheduling part-time ticket window staff and coordinating operational priorities and workflows.
  • Assist walk-up customers at the Ticket Office during regular business hours.
  • Deliver exceptional customer service by professionally addressing and resolving customer inquiries, concerns, and ticketing issues.
  • Provide Tickets.com support to Ticket Sales Staff, including troubleshooting, and best-practice guidance.
  • Process ticket orders and resolve account-related issues with Tickets.com ticketing system.
  • Other duties as assigned

Required Skills/Abilities:
  • Detailed-oriented with exceptional organizational and time management skills to assist sales team members and multiple projects all while hitting your season ticket membership and group ticket sales goals.
  • Proven success in sports ticket sales with a track record of exceeding season ticket ang group ticket sales goals.
  • Strong Leadership presence with the ability to inspire, coach, and develop others
  • Excellent problem-solving skills, with the ability to remain calm and focused in a fast-paced, high-pressure environment
  • Experience working with the Tickets.com Ticketing System is required.
  • Proficiently experienced with Microsoft Excel.
  • Exceptional customer service acumen.

Education and Experience:
  • 2-3 years of related work experience preferred
  • Experience in mentoring others in a sales environment preferred.
  • Bachelor's degree in business, sports management, marketing, communications, or related field preferred.

Physical Requirements:
  • Must be able to stand and walk for long periods of time during events.
  • Must be able to lift/pull 25 lbs at times
  • Must be able to work a variety of hours

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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