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Career Development Coach 

Organization Overview:

Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of collaborating on strategies that foster community stability and individual wellbeing, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating stability in their lives and households. We assist individuals and families throughout the metro area, and, largely, our programming is in the areas of basic needs, family stability, workforce development, financial coaching, housing services, and community development.

Position Overview

The Career Development Coach is responsible for assisting clients with the Worklife Center in preparing for and attaining employment and career training opportunities. Using a strengths’ based coaching model, the Career Development Coach will partner with neighbors (clients) in identifying short and long-term educational or career development goals. The Coach will work with neighbors to identify strengths and barriers, outline action steps and milestones, provide layered and building services along the way to help neighbors learn and practice new skills … all the while allowing the neighbor to remain in charge of their own progress.  The Coach will also partner with other CSL programs to ensure a wrap-around, integrated approach. The Career Development Coach will report to CSL’s Assistant VP of Career Services.

Reports to: Assistant VP of Career Services

Responsibilities

The Worklife Center assists individuals with employment and workforce training. 

This position is responsible for assisting clients with career development coaching, career training assistance, and data collection involving the employment and training programs. This includes following up on retention information, managing reports, and data entry. 

• Data gathering for grants and contracts
• Manage a caseload of clients that include weekly touchpoints. 
• Maintain communication and relationships with program participants for employment milestones 
• Collaborate on managing technology platforms
• Assist with the scheduling of individuals into the employment and training programs
• Maintain organized files and timely data input in compliance with grants and required guidelines.
• Manage pre-program assessments and testing.
• Provides a trauma informed care customer-focused experience.
• Assist individuals with managing computer tasks associated with job searching.
• Works closely with other Worklife Center team members in a collaborative manner.
• Research industry data that supports New Skills Course Selections.
• Participates in CSL Worklife Center Activities.
• Participates in continuous improvement strategies. 
• Identify key community partners related to adult education and career development. This may include relationship building with local schools and trade programs, scholarships, and access to skill training, job clubs, and other resources.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Hours/Schedule:  The typical hours for this position are 8am-5pm, Monday-Thursday and 8am-12pm on Friday. From time to time, this schedule will vary depending on the needs of clients, partners, or programs. 

Salary/Benefits:

Salary will be commensurate with experience with a salary range beginning at $45,205-$55,370.  CSL offers an employee health insurance plan, and a retirement savings plan with company contributions, that is available after the required tenure is met. 

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.  The employee is frequently required to use hands to handle information and work within various accounting systems by computer.  The employee is occasionally required to move throughout the office to assist, to interact with and communicate with staff. The employee must frequently lift and/or move up to 5 pounds.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Teamwork  - A team player with a high energy level, strong interpersonal and multi-tasking skills, enthusiasm, initiative and flexibility who will represent Community Services League in a professional and ethical manner at all times.

Preferred Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

High School Degree or Equivalent. Preference to Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. A minimum of 6 months of proven organizational, customer service and problem solving competencies. Must have excellent written and verbal skills while being comfortable with technology and interacting with visitors. Willingness to be flexible, with the possibility of working outside of normal hours. Exhibits professional etiquette skills.