The Hollywood Fix Jobs (NOW HIRING)

Position Description: Company Profile Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also work with schools and contract with large organizations. Big picture: We do all sorts of things, from designing networks to providing ongoing maintenance; we are the company our clients call for everything from basic PC support to hosted solutions to network management. Some clients want to push the envelope with new technologies, and some want to keep costs to a minimum. To be awesome and incredible teammates, we search for candidates who can be part of our culture and share our Core Values: • Client First: Respond quickly and build trust by operating ethically.• Process Oriented: Always think about the next step in the process.• Eager to Learn and Grow: Learn new things.• Positive Team Player: Work together to help clients and teammates.• Problem Solver: Find the root cause and fix it. We are looking for great people who are excited about technology and enjoy working directly with end users. We're fanatics about customer service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day, but most days we do). We are looking to build our team with people who want to learn about the latest technology and want to contribute to our award-winning team. Every day is different over here, and you must appreciate the thrill of thinking quickly on your feet. Position Summary In this role, we are on-site with clients almost all the time, mostly in the Hollywood area. If not onsite at a client location, you would be at the Hollywood office. You will need to be good with time documentation and management, and enjoy solving challenges for our clients, from a simple password reset to a major outage. We typically work around 40 hours per week, though we sometimes work longer and later. (In IT support, things can go crazy, and we must work late sometimes.) Our office support hours are 8 AM to 5 PM. I would be lying if I said those were cushy hours playing World of Warcraft or Candy Crush. That's not our day—we are kept on our toes, in this case, helping students and school districts move from one issue to another. Each of our technicians takes a turn being on call after hours for about one week every three months. It's not always a favorite, but it comes with the territory, and our number one priority is taking care of our clients. Qualifications and Skills• Minimum 2 years of experience in Microsoft Windows 11 and Apple OS • Basic networking experience (DHCP, TC/IP, Tracert etc.)• Experience with the setup and configuration of Office 365 • Experience with supporting iPad and other IOS devices• Experience in supporting and repairing laptops, Dell laptops a plus.• Outstanding client communication and troubleshooting skills• Detail orientation and the discipline to maintain proper documentation and track billable time. (This is important. Again, this is important.)• Experience with ticketing systems• Minimum associate’s degree or equivalent experience required• Certifications Desired: Network +, Security +, A+• A couple of other things: • You must provide your own smartphone and transportation • Must be fun to work with and understand humorWhy Cantey? Voted one of South Carolina’s Best Places to Work, recognized on the Inc 5000 Fastest Growing Companies List multiple years running, and we have an outstanding reputation for best in service and state-of-the-art technical support by our clients. What makes our company such a great place to work is the internal career advancement opportunities, the compensation package (think Health, 401K match, Tuition Reimbursement…), and most importantly, the people that you get to work with every day. If, after reading all this, you are still awake, it sounds like a career and the company for you, then what are you waiting for? Apply already!