ZipRecruiter

Log In

1

Text Customer Service Jobs in Forney, TX (NOW HIRING)

Zerorez Inc

Customer Service Representative

Addison, TX · On-site

$20/hr

... Customer Service Representative? * Communicate effectively with customers and fellow employees in ... Field inbound calls and emails, and text messages in order to book reservations, reschedules ...

Chewy

Customer Service Trainer

Richardson, TX · On-site

The Trainer is the first person a new CSR spends time with at Chewy and will be their key contact ... text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and ...

Chewy

Manager, Customer Service I

Dallas, TX · On-site

We are looking for leaders to join our Customer Service Operations Team who are passionate not only ... Calibrate with other Team Members to ensure consistency in grading using speech to text analytical ...

previous pagenext page

Showing results 21-40

All JobsText Customer Service JobsText Customer Service Jobs in Forney, TX

Text Customer Service information

See Forney, TX salary details

$8

$16

$24

How much do text customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for text customer service in Forney, TX is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.85 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Forney, TX?

For Text Customer Service jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Forney, TX look for?

The top searched job categories for Text Customer Service jobs in Forney, TX are:

What cities near Forney, TX are hiring for Text Customer Service jobs?

Cities near Forney, TX with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,221 per year, or $16.9 per hour.

Collision Center Customer Service Representative (CSR)

Trophy Nissan

Mesquite, TX

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Join a High-Volume, Professional Collision Center

We are looking for a Customer Service Representative (CSR) to join our fast-paced Collision Center / Body Shop team. This role is critical to delivering an excellent customer experience during the repair process.

The CSR is the first point of contact for customers and insurance companies, helping guide customers through the collision repair process while keeping communication clear and organized from start to finish.

If you are organized, personable, and thrive in a busy environment, we want to hear from you.

What You'll DoCustomer Experience

  • Greet customers and assist with vehicle drop-off and repair scheduling

  • Communicate repair updates via phone, text, and email

  • Explain repair timelines and answer customer questions

  • Ensure customers feel informed and confident throughout the repair process

  • Deliver a high level of customer satisfaction (CSI)

  • Must have experience with CDK as well as working in the collision industry.
Administrative Duties

  • Open and manage repair orders

  • Maintain accurate customer and insurance records

  • Assist estimators with documentation and repair files

  • Process payments and close repair orders

  • Maintain organized records of claims and repairs

Insurance & Repair Coordination

  • Communicate with insurance adjusters and claims representatives

  • Upload photos and documentation to insurance portals

  • Track repair status with estimators and technicians

  • Notify customers when repairs are complete and vehicles are ready for pickup

What We're Looking ForRequired

  • Strong customer service and communication skills

  • Ability to multitask in a fast-paced environment

  • Professional phone etiquette

  • Strong attention to detail

  • Basic computer and office software skills

Preferred

  • Automotive dealership or collision center experience

  • Experience working with insurance claims

  • Familiarity with CCC ONE, Mitchell, or other collision management systems

What We Offer

  • Competitive hourly pay

  • Paid training

  • Health, dental, and vision insurance

  • Paid time off

  • 401(k) with company match

  • Employee vehicle purchase program

  • Opportunities for advancement within the dealership

Schedule

Full-Time
Monday – Friday
Occasional Saturday availability may be required

Why Work Here

Our collision center is committed to delivering high-quality repairs and an outstanding customer experience. We provide a professional environment, strong leadership, and opportunities to grow within the automotive industry.