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Text Customer Service Jobs in Forney, TX (NOW HIRING)

Pizza Hut

CSR (Customer Service Representative)

Garland, TX · On-site

$15.75 - $21.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$15.50 - $21.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$14.75 - $20.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$14.75 - $20/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$15 - $20.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$14.50 - $19.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$15.75 - $21.50/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Richardson, TX · On-site

$14.50 - $19.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$14.75 - $20/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Garland, TX · On-site

$15.75 - $21.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Richardson, TX · On-site

$14.50 - $19.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

CSR (Customer Service Representative)

Dallas, TX · On-site

$15.50 - $21/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

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Showing results 1-20

All JobsText Customer Service JobsText Customer Service Jobs in Forney, TX

Text Customer Service information

See Forney, TX salary details

$8

$16

$24

How much do text customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for text customer service in Forney, TX is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.85 per hour, depending on experience, location, and employer.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Forney, TX? For Text Customer Service jobs in Forney, TX, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Forney, TX look for? The top searched job categories for Text Customer Service jobs in Forney, TX are:
What cities near Forney, TX are hiring for Text Customer Service jobs? Cities near Forney, TX with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Forney, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,221 per year, or $16.9 per hour.

Customer Service Representative

Bacon Plumbing Heating Air Electric

Rockwall, TX • On-site

$14.75 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Job description

Customer Service Representative

Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service.

Responsibilities
  • Answer inbound calls in a high-volume call center environment promptly and professionally
  • Address inquiries, complaints, and service-related issues in a timely manner
  • Provide accurate information about products, services, policies, or promotions
  • Document customer interactions and update records in ServiceTitan as necessary
  • Collaborate with team members to improve processes and enhance the customer experience
  • Monitor emails, text messages, and virtual leads
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible
  • Perform any additional responsibilities and duties as assigned to support team and business needs
Requirements
  • 1 year of customer service experience in a call center or telemarketing role preferred
  • Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred
  • Proficiency with computers, CRM software, and basic office applications
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and ability to handle challenging customer interactions
  • Ability to work in a fast-paced environment and manage multiple tasks
Benefits

Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

  • Medical
  • Dental
  • Vision
  • 401k with match
  • Life Insurance
  • PTO and paid holidays

The pay for this role is competitive and based on experience. Multiple shifts available.

Apply