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Text Customer Service Jobs in New York (NOW HIRING)

NVA

Customer Service Representative

New York, NY · On-site

$18 - $21/hr

Answers phone calls, which may involve answering questions, screening for service needs, and ... contact you via text message from an identified NVA representative for recruiting-related ...

Pizza Hut

Team Member (CSR)

Huntington Station, NY · On-site

$17 - $23/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

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Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in New York?

For Text Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in New York look for?

The top searched job categories for Text Customer Service jobs in New York are:

What cities in New York are hiring for Text Customer Service jobs?

Cities in New York with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative - OTP Distribution

Smoking Sales LLC

Linden, NJ • On-site

$17 - $21/hr

Full-time

Re-posted 8 days ago

Job description

P O S I T I O N S U M M A R Y
We are a fast-growing international distributor of other tobacco products (OTP) — including cigars, pipe tobacco, smokeless tobacco, and alternative nicotine products — seeking a detail-oriented and personable Customer Service Representative to join our operations team. In this role you will serve as the primary point of contact for wholesale customers, retail accounts, and internal teams across inbound phone calls,
text, live chat, and email. You'll manage the full order cycle from entry through fulfillment confirmation, ensuring every interaction reflects our
commitment to accuracy, speed, and professional service.
K E Y  R E S P O N S I B I L I T I E S
  • Answer and manage inbound phone calls from wholesale and retail customers
  • Respond promptly to customer texts, live chats, and internal employee inquiries via company platforms
  • Accurately enter, process, and confirm customer orders in the company's order management system SAP B1
  • Provide real-time order status updates to customers and internal sales/logistics staff
  • Coordinate with warehouse and logistics teams to track shipments and expedite urgent orders
  • Maintain accurate records of all customer interactions and order activity in the CRM
  • Assist with back-order management, substitutions, and product availability inquiries
  • Support the sales team with account inquiries and promotional order processing
  • Escalate complex issues to supervisors and follow up to ensure resolution
  • Uphold all regulatory and company compliance standards related to OTP sales and distribution
R E Q U I R E D  Q U A L I F I C A T I O N S
  • High school diploma or equivalent; associate degree preferred
  • Strong verbal and written communication skills across phone, text, and chat channels
  • 2+ years of customer service experience, preferably in wholesale distribution or related industry
  • Proficiency with order management or ERP systems, preferably SAP B1
  • Comfortable working in a multi- channel, high-volume environment simultaneously
  • Exceptional attention to detail and data-entry accuracy
  • Ability to remain composed and professional under pressure
  • Must be 21 years of age or older (industry regulatory requirement)
P R E F E R R E D  Q U A L I F I C A T I O N S
  • Experience in the tobacco or OTP wholesale industry
  • Experience working in SAP B1
  • Prior experience using live-chat or SMS-based support platforms
This position is primarily office-based with extended periods of sitting, computer use, and telephone activity. The work environment is fast-paced and collaborative. Occasional overtime may be required during peak seasons or trade show periods. We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.