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Text Customer Service Jobs in New York (NOW HIRING)

Compass Group

CUSTOMER SERVICE ASSISTANT

East Hanover, NJ · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Text JOB to 75000 and search requisition ID number 1555477 . The advertised program is a ... Serves as a customer service representative in a call center and provides work order management ...

Pizza Hut

Customer Service

Jackson, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

North Brunswick, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

South Plainfield, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Edison, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Old Bridge, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Perth Amboy, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Hazlet, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Ocean, NJ · On-site

$15.49/hr

  • Medical

  • Dental

  • Retirement

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Hire Solutions

Customer Service Representative

Monsey, NY · On-site

$16.50 - $22.50/hr

Sunday-Thursday: 9:30 AM - 5:30 PM | Friday: 9:30 AM - 1:00 PM About the Role Seeking friendly, reliable Customer Service Representative to manage customer communication through phone, WhatsApp, text ...

Trinity Solar

Customer Service Representative

Belmar, NJ · On-site

$16.75 - $22.75/hr

Strong communication skills including the use of a call management system as well as text messaging ... Education and Experience * Customer service experience preferred but not required Physical ...

Window Genie

Customer Service Representative

Yonkers, NY · On-site

$16.50 - $22.50/hr

... and text blasts, robocalls, and social media updates as needed. • Assist owner in all customer-facing and internal services of the business. Tasks may vary based on the seasonality. Job ...

Window Genie

Customer Service Representative

Yonkers, NY · On-site

$16.50 - $22.50/hr

... and text blasts, robocalls, and social media updates as needed. • Assist owner in all customer-facing and internal services of the business. Tasks may vary based on the seasonality. Job ...

Rentokil North America

Customer Service Rep I

Lynbrook, NY · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our CSR's are the first contact to help resolve customers' concerns. They are courteous ... These systems utilize text messages to communicate with you throughout the application, interview ...

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All JobsText Customer Service JobsText Customer Service Jobs in New York

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in New York?

For Text Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in New York look for?

The top searched job categories for Text Customer Service jobs in New York are:

What cities in New York are hiring for Text Customer Service jobs?

Cities in New York with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

CUSTOMER SERVICE ASSISTANT

Compass Group

East Hanover, NJ • On-site

$25/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,089 frontline employees who took The Breakroom Quiz

344th of 492 rated business services

Job description

  • We have an opening for a full time CUSTOMER SERVICE ASSISTANT position.
  • Location: Mondelez - 200 DeForest Avenue, East Hanover, NJ 07936 Note: online applications accepted only.
  • Schedule: Full time schedule. Monday - Friday, 7:30 am - 4:00 pm. More details upon interview.
  • Requirement: Receptionist and Microsoft experience, including Word, Excel, and PowerPoint required.
  • Pay Range: $21.00 per hour to $25.00 per hour

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1555477.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
Summary: Serves as a customer service representative in a call center and provides work order management support for staff/customers.
Essential Duties and Responsibilities:
  • Answers the telephone, responds to customer emails and provides general assistance to customers.
  • Reviews and promotes service requests submitted by customers.
  • Provides clerical support; maintains files and records.
  • Prepares routine correspondence, forms and other documents.
  • Collects, verifies, retrieves and enters data.
  • Operates standard office equipment.
  • Completes project assignments.
  • Assists in the preparation and proofing of materials for reports and other publications.
  • Interacts effectively with staff, students and faculty while conducting daily workplace duties.
  • Communicates with customers to complete work in a cost-effective, efficient and safe manner.
  • Maintains a clean and safe work environment.
  • Performs other duties as assigned.

Associates at ESFM are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf
About Compass Group: Achieving leadership in the foodservice and facility management industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
ESFM maintains a drug-free workplace.
ESFM

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