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Text Customer Service Jobs in New York (NOW HIRING)

Pizza Hut

Customer Service

Old Bridge, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Ocean, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

North Brunswick, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Jackson, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Edison, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

South Plainfield, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Perth Amboy, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Pizza Hut

Customer Service

Hazlet, NJ · On-site

$15.49/hr

Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right ...

Le Vian

Be Seen First

Customer Service Associate

Great Neck, NY · On-site

$18 - $25/hr

Essential Job Responsibilities 1. Respond to incoming customer service calls, emails and text messages * Provide collectors, potential customers, sales executives of retail stores with product ...

Window Genie

Customer Service Representative

Yonkers, NY · On-site

$16.50 - $22.50/hr

... and text blasts, robocalls, and social media updates as needed. • Assist owner in all customer-facing and internal services of the business. Tasks may vary based on the seasonality. Job ...

Rentokil

Customer Service Rep I

Lynbrook, NY

Our CSR's are the first contact to help resolve customers' concerns. They are courteous ... These systems utilize text messages to communicate with you throughout the application, interview ...

Sahadi's

Customer Service Shift Manager

Brooklyn, NY · On-site

$20 - $25/hr

Customer Service - Provide every customer with an excellent experience! Answer questions and give ... By applying to this job, you agree to receive periodic text messages from this employer and ...

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Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in New York?

For Text Customer Service jobs in New York, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in New York look for?

The top searched job categories for Text Customer Service jobs in New York are:

What cities in New York are hiring for Text Customer Service jobs?

Cities in New York with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Associate

LE VIAN CORP

Great Neck, NY

$18 - $25/hr

Full-time

Posted 8 days ago

Job description

At Le Vian, we value our associates’ creativity and individuality. We believe in the idea that through innovation and dedication to quality we can achieve continuous growth and improvement. Le Vian is an established international organization, dedicated to providing our associates with a dynamic and challenging environment in which to develop personally and professionally.

We are seeking a Customer Service Associate to join our team! In this important role, you'll be responsible for smooth and efficient communication with our customers, clients, and sales executives in handling all daily requests, special orders, repairs, and product information.

Essential Job Responsibilities

  • Respond to incoming customer service calls, emails, and text messages
    • Provide collectors, potential customers, and sales executives of retail stores with product information.
    • Fulfill all inquiries with accurate information related to Special Orders, Repairs, Show dates, Retailer info, Certificates, Merchandise info, Trade-In Returns
    • Research availability of inventory and matching items
  • Respond to email inquiries from customers' corporate offices relating to merchandise status and pricing requests.
  • Respond to Customer Service inquiries on social media and via text message

Minimum Qualifications

  • A college degree is a plus
  • 2 years’ experience in a customer service environment handling specialty items
  • Proficiency with common business software such as MS Office, Google Workspace
  • Proven communication skills
  • Proven interpersonal skills
  • Social media skills are a plus
  • Interest in jewelry and fashion is a plus
  • Organized and detail oriented
  • Effective writing skills to compose and issue emails and correspondence
  • Experience working in a deadline driven work environment
  • Collaborative

SALARY INFORMATION: $18.00 - $25.00 per hour