Customer Service Manager
Augusta, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Augusta, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Waterville, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Waterville, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Auburn, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Auburn, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Augusta, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Augusta, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Ellsworth, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Ellsworth, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Topsham, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Topsham, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Orono, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Orono, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Lincoln, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Please note this position is for the Lincoln location that will ...
Customer Service Manager
Lincoln, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Please note this position is for the Lincoln location that will ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Ellsworth, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Ellsworth, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Orono, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Orono, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Augusta, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Augusta, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Lincoln, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Please note this position is for the Lincoln location that will ...
Customer Service Manager
Lincoln, ME · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Please note this position is for the Lincoln location that will ...
Customer Service Manager
Auburn, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Auburn, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Bangor, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Waterville, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Customer Service Manager
Waterville, ME · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to ... text WEN98 to 25000 to apply now! Wendy's is an equal employment opportunity employer who may ...
Text Customer Service information
What are some common challenges faced in a Text Customer Service role and how can they be managed?
One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.
What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?
To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.
What is a Text Customer Service representative?
A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.
What is the difference between Text Customer Service vs Chat Customer Service?
| Aspect | Text Customer Service | Chat Customer Service |
|---|---|---|
| Communication Method | Text messaging platforms (SMS, app-based) | Live chat interfaces on websites or apps |
| Work Environment | Remote, often asynchronous | Remote or on-site, real-time interaction |
| Required Skills | Clear written communication, patience | Fast typing, multitasking, quick problem-solving |
| Common Usage | Customer support via text messages | Customer support via live chat on websites |
Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.
What are popular job titles related to Text Customer Service jobs in Maine? For Text Customer Service jobs in Maine, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Maine look for? The top searched job categories for Text Customer Service jobs in Maine are:
- Virtual Customer Service
- Day Airbnb Customer Service
- Microsoft Customer Service
- Weekend Remote Customer Service
- Work From Home Spanish Customer Service Representative
- High School Diploma
- Associate Kaiser Permanente Customer Service Representative
- Work From Home Customer Service Dispatch
- Online Amazon Customer Service
- Wfm Customer Service Representative
What cities in Maine are hiring for Text Customer Service jobs? Cities in Maine with the most Text Customer Service job openings:
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 8 days ago
Wendy's rating
4.7
Based on 2,328 frontline employees who took The Breakroom Quiz
76th of 106 rated fast food restaurants
Job description
What you'll doFamilies come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.
We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.
POSITION OVERVIEW
As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer."
You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty
You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service
You will be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations
You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant
What you can expectShift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals.Weekly Pay!
Competitive pay
Medical, dental, vision, RX
401K
Flexible Schedules we want you to have adventures outside of work
Discounted Meals
Paid Time Off
Advancement opportunities within our Management Career Path
We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's
What we expect from youIf a Wendy's restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.Min 1 year restaurant experience preferred
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Must be at least 18 years of age
HS diploma or equivalent & possess all documents required by state and federal law
Ability to multi-task while maintaining composure and giving sound advice and direction
Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment
Must be able to stand for prolonged periods of time
Use restaurant equipment such as a headset, register or grill
Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
Must be available to report for work promptly and regularly
Must have or be willing to obtain ServSafe certification by end of training
If we've just described you, text WEN98 to 25000 to apply now!
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
About Wendy's
Sourced by ZipRecruiter
Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.
Industry
Food services and drinking places
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1969