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Chat Representative Jobs in Maine (NOW HIRING)

PDQ Door Career Page

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Door

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Door

Customer Service Representative

Waterville, ME

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Doors

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Door Company Inc

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Come join our team and open the door to an amazing career at PDQ ... Professionally handle inbound and outbound customer interactions across phone, chat, email, SMS ...

Sharecare

Lead Customer Service Rep

Augusta, ME · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

ThirdChannel

Premium Eyewear Assessment Rep

Eustis, ME · On-site

$24/hr

Brand Representative - Premium Optical Independent Contractor | Flexible Hours | Competitive Pay + Travel Incentives About Prada & Luxottica Prada and Luxottica are two of the most recognized names ...

ThirdChannel

Premium Eyewear Assessment Rep

Eustis, ME · On-site

$24/hr

Brand Representative Premium Optical Independent Contractor | Flexible Hours | Competitive Pay + Travel Incentives About Prada & Luxottica Prada and Luxottica are two of the most recognized names in ...

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All JobsChat Representative JobsChat Representative Jobs in Maine

Chat Representative information

See Maine salary details

$11

$20

$33

How much do chat representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for chat representative in Maine is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.36 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Maine?

The most popular types of Chat Representative jobs in Maine are:

What are popular job titles related to Chat Representative jobs in Maine?

For Chat Representative jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Maine look for?

The top searched job categories for Chat Representative jobs in Maine are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Maine as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,711 per year, or $20.5 per hour.

Customer Care Representative (CSR Bank)/ Onsite Only

Partners Bank

Springvale, ME • On-site

$15.25 - $20.75/hr

Other

Posted 5 days ago

Job description

Customer Care Representative
Department: Customer Care (Call Center)
Reports to: Customer Care Manager
Status: Full-Time /Non- Exempt / On-site Only
Location(s): Sanford, ME
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for Customer Care Representative:
  • Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods.
  • The incumbent will be proficient in the servicing of all products and services the bank offers.
  • The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution.
  • This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems.
Job Requirements for Customer Care Representative:
  • A minimum of two years' experience in customer sales/service or another front-line banking or financial services position is preferred.
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Ability to work independently as well as with a variety of people in a team environment.
  • Adapts easily to change and can effectively handle multiple tasks.
  • In-depth knowledge and understanding of various financial products and services.
  • Strong organizational, technical, and interpersonal skills
  • Ability to multitask, adapt well to variety and change, and perform well when busy.
  • Must be a self-starter and goal driven.
Specific Job Functions for Customer Care Representative:
  • Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner. Resolve the needs of the customer on the first contact whenever possible.
  • Effectively communicate with customers via phone, email, chat, and mail.
  • Maintain in-depth knowledge of all products and services.
  • Provide support to customers and frontline employees for all digital banking solutions.
  • Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities.
  • Investigate and resolve a wide variety of requests and follow through to resolution.
  • Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees.
  • Perform various maintenance, verification, or other duties to support other departments.
  • Support new or upgrades to existing digital solutions, software, or hardware.
  • Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.
  • Monitor digital banking transactions for suspicious activity using established reporting and software.
  • Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, track lost cards and analyze all returned mail.
  • Manage the card dispute process & card compromise events (Reg E).
  • Assist in the implementation of new digital banking products and services, which may involve training others.
  • Maintain the online new account process, ensuring compliance with all necessary regulations.
  • Provide expertise in general technology and software used by the bank.
  • Compile reports or data for Customer Care reporting or other departments as needed.
  • Perform all other duties as required.

This Job Description for the Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.

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