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Text Chat Jobs in Riverside, CA (NOW HIRING)

SG Homecare

CUSTOMER CARE COORDINATOR

Corona, CA · On-site

$18.50 - $24.25/hr

Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company. * Verify insurance ...

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See Riverside, CA salary details

$29.7K

$75.9K

$124.1K

How much do text chat jobs pay per year?

As of Jun 3, 2026, the average yearly pay for text chat in Riverside, CA is $75,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $87,100.00 per year, depending on experience, location, and employer.

What is a Text Chat job?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the key skills and qualifications needed to thrive in the Text Chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

What does a typical workday look like for a Text Chat agent?

As a Text Chat agent, your day primarily involves responding to customer inquiries through online chat platforms, helping them with questions about products, troubleshooting issues, or guiding them through processes. You'll usually work as part of a support or service team, collaborating with other agents and supervisors to resolve complex problems or escalate inquiries when necessary. While the job is fast-paced, it is often remote or office-based with set shifts, providing a structured work environment. This role offers opportunities to develop communication and problem-solving skills, which can open doors to supervisory or specialized support positions in customer service.
More about Text Chat jobs
What job categories do people searching Text Chat jobs in Riverside, CA look for? The top searched job categories for Text Chat jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Text Chat jobs? Cities near Riverside, CA with the most Text Chat job openings:
Text Chat jobs near you
Infographic showing various Text Chat job openings in Riverside, CA as of May 2026, with employment types broken down into 6% Locum Tenens, 77% Full Time, 8% Part Time, 1% Temporary, and 8% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $75,930 per year, or $36.5 per hour.

CUSTOMER CARE COORDINATOR

Stance Health Solutions

Corona, CA • On-site

$21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Position Overview:
The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.
Essential Job Functions:
  • Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers.
  • Answering the high volume of incoming telephone calls from referral sources and customers.
  • Welcome patients, visitors, and vendors upon arrival at the office.
  • Answer patient questions, monitor the logbook, ensuring lobby is well maintained.
  • Handles inbound and outbound communications (calls, emails, fax, text).
  • Create and process orders based on incoming telephone inquiries and faxes
  • Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company.
  • Verify insurance eligibility and coverage.
  • Provide exceptional customer service while speaking on the phone.
  • Complete member intake, create and schedule orders accurately based on established quality assurance standards.
  • Ensure data is entered accurately and in a time-sensitive manner.
  • Inform patients and collect applicable copays, deductibles, and balances.
  • Inform patients about financial obligations and purchase vs. rental options.
  • Completely document patients' accounts with proper notes and account updates.
  • Follow up on all open tasks in a timely manner.
  • Maintains working knowledge of current home care products and services offered by Stance Health Solutions and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
  • Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity.
  • Work with patients, insurance companies, payors, and physicians to ensure all documentation is received.
  • Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership.
  • Must participate in mandatory on-call and call-back programs to respond to emergencies.
  • Perform other related tasks as required.

Requirements
Minimum Qualifications:
  • High school diploma or equivalent required.
  • Minimum two years' experience in customer service preferred.
  • At least one year of Call Center or medical / healthcare environment experience preferred.
  • Excellent listening skills and communication in an empathetic manner.
  • Able to operate office equipment including computers and supporting words. processing, spreadsheets, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook).
  • Ability to communicate professionally and tactfully, both orally and in writing.
  • Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus.
  • Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer.
  • Must be available for work evenings, weekends, and holidays if needed.

Salary Description
$21hr

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