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Text Chat Jobs in Kentucky (NOW HIRING)

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Text Chat information

See Kentucky salary details

$24.8K

$63.2K

$103.4K

How much do text chat jobs pay per year?

As of Jul 21, 2026, the average yearly pay for text chat in Kentucky is $63,212.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $72,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

What is a Text Chat job?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the most commonly searched types of Text Chat jobs in Kentucky? The most popular types of Text Chat jobs in Kentucky are:
What are popular job titles related to Text Chat jobs in Kentucky? For Text Chat jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Text Chat jobs in Kentucky look for? The top searched job categories for Text Chat jobs in Kentucky are:
Text Chat jobs near you
Infographic showing various Text Chat job openings in Kentucky as of July 2026, with employment types broken down into 58% Full Time, 11% Part Time, 1% Temporary, and 30% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $63,212 per year, or $30.4 per hour.
988 Shift Lead - Call Center 1st or 2nd Shift

988 Shift Lead - Call Center 1st or 2nd Shift

RIVER VALLEY BEHAVIORAL HEALTH

Owensboro, KY

$17 - $19/hr

Full-time

Posted 5 days ago

New

Job description

Job Summary:

1st Shift: 7:00am - 3:30pm

2nd Shift: 3:00pm - 11:30pm

The 988 Shift Lead will oversee daily operations during their assigned shift, ensuring effective management of all incoming calls, texts, and chat requests from individuals seeking mental health support and crisis intervention. This role will provide guidance and support, and ensure all procedures are followed to ensure optimal client care and service delivery. The 988 Shift Lead will play a key role in maintaining a supportive, efficient, and calm environment for both staff and individuals in crisis.

Essential Functions:

  • Supports a team of 988 Specialists and/or other support staff during a shift, ensuring they adhere to policies, procedures, and best practices.
  • Provides guidance to 988 Specialists in crisis situations, including de-escalation techniques and offering resources or interventions as needed.
  • Acts as the point of contact for any escalated calls or challenging situations and provide support for complex cases.
  • Assists with training new team members and provide ongoing development opportunities for staff, ensuring that they are equipped to manage calls/chats/texts effectively and ethically.
  • Ensures the efficient operation of the center during the shift, including handling breaks, and managing the flow of calls/chats/texts.
  • Ensure all necessary documentation is completed, including incident reports, shift logs, and service reports. Provides end-of-shift reports to the Administrative Lead 988 Specialist.
  • Work closely with other shift leads, managers, and external partners to ensure continuity of care and crisis intervention services.
  • Promotes and encourages self-care practices for the team to prevent burnout and maintain emotional well-being in a high-stress environment.
  • Adheres to all organizational policies, procedures, and legal requirements regarding confidentiality, privacy (such as HIPAA compliance), and professional conduct.
  • Serves as a fully integrated 988 Specialist to assist with call/text/chat response when necessary.
  • Other duties as assigned.

Education and Experience:

  • High school diploma or equivalent required.  Bachelor’s degree in psychology, social work, sociology, or human services preferred.
  • At least one year of experience in a customer service, crisis intervention, or mental health support role is required. Experience in handling crises over the phone, via chat, or text is a plus.

Skills:

  • Strong leadership and team management skills with the ability to motivate and support a diverse team of professionals.
  • Strong verbal & written communication and active listening skills.
  • Ability to remain calm and composed under pressure.
  • Empathy, patience, and a non-judgmental attitude.
  • Familiarity with crisis intervention techniques and mental health first aid is a plus.
  • Proficient in using computer systems, chat platforms, and texting tools for documentation and communication.

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