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Text Chat Support Jobs in Arizona (NOW HIRING)

GEODIS

Director Operations Final Mile

Phoenix, AZ

$110K - $130K/hr

... support the success of our GEODIANS. * Health, dental, and vision insurance after 30 days of ... and chat with our virtual recruiter, Sophie , to fast-track your way to an interview. OR * Text ...

Acara Solutions

Manufacturing Specialist

Phoenix, AZ

$21 - $23.10/hr

Use Excel to log data, track activity, and support reporting throughout your shift. * Works in the ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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All JobsText Chat Support JobsText Chat Support Jobs in Arizona

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$24

$41

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Arizona is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Arizona? The most popular types of Text Chat Support jobs in Arizona are:
What are popular job titles related to Text Chat Support jobs in Arizona? For Text Chat Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Arizona look for? The top searched job categories for Text Chat Support jobs in Arizona are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,489 per year, or $24.3 per hour.

Patient Communication Center Specialist I-Baseline West (Tuesday-Saturday, 8:00 AM - 5:00 PM)

MOUNTAIN PARK HEALTH CENTER

Phoenix, AZ

$17.25 - $22.25/hr

Full-time

Re-posted 10 days ago

Mountain Park Health Center rating

6.8

Company rating: 6.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

The Patient Communication Specialist I (PCSI) is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The PCSI is responsible for answering contacts from inbound phone calls, text messages, and chat while documentingthose contacts using various system applications.

Essential Functions:

  • Receives and processes multiple incoming contacts.
  • Greets patients and directs them to appropriate person/department
  • Schedules patient appointments to meet with their Primary Care Provider or care team in accordance with provider and/or department requirements.
  • Cancel/reschedule appointments as requested by patients. Updates appointment schedules through computer systems.
  • Ensure calls from outside Clinics/Doctor's offices reach the correct department for call resolution.
  • Responds to general questions and inquiries.
  • Provides support to patients by connecting with the On-Call Providersas necessary.
  • Conducts patient outreach as needed
  • Maintains regular and predictable attendance and adheres to daily schedule.
  • Performs other duties as required.

Position Qualifications

Minimum Qualifications:

  • 6+ months of call center experience
  • High school diploma or general education degree (GED).

Preferred Qualifications:

  • Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems.
  • Familiarity with performance metrics.
  • Experience in medical reception or healthcare.
  • Knowledge of medical terminology

What Mountain Park Health Center employees say

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