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Text Chat Support Jobs in Arizona (NOW HIRING)

CHILDHELP

Hotline Counselor PT

Scottsdale, AZ · On-site

$25 - $27/hr

Do you have a strong background in crisis intervention and a desire to provide vital support to ... via call, text, or chat. You'll be instrumental in creating action plans using our evidence ...

American Dining Creations

Baker

Surprise, AZ

$12 - $15.50/hr

We stand committed to providing true partnership, customization, and 24/7 support. American Dining ... Text JOB to 315-803-6049 to get started!

Russell Tobin

Human Resources Assistant

Tempe, AZ · On-site

$18 - $18.30/hr

Support candidates throughout the hiring process * Conduct virtual pre-hire appointments * Communicate with applicants via phone, email, chat, and text messaging * Assist with scheduling and hiring ...

GEODIS

VP Business Development

Phoenix, AZ · On-site

$175K - $225K/hr

Supports global and divisional sales efforts * Identifies new services based on vertical and ... and chat with our virtual recruiter, Sophie, to fast-track your way to an interview! OR * Text ...

Cecelia Health

Telehealth Registered Dietitian

Phoenix, AZ · On-site +1

$42 - $47/hr

Conduct intensive nutrition counseling and weight management education via phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under ...

Express Flooring

Customer Care Specialist

Tempe, AZ · On-site

$20 - $21/hr

Interact with customers by phone, email, chat, and text to answer questions and provide support. * Communicate clearly, simplify information, give updates, and follow up as needed. * Resolve customer ...

Express Flooring

Customer Care Specialist

Tempe, AZ

$20 - $21/hr

Interact with customers by phone, email, chat, and text to answer questions and provide support. * Communicate clearly, simplify information, give updates, and follow up as needed. * Resolve customer ...

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All JobsText Chat Support JobsText Chat Support Jobs in Arizona

Text Chat Support information

See Arizona salary details

$13

$24

$41

How much do text chat support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for text chat support in Arizona is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat Support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a Text Chat Support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a Text Chat Support job?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Arizona? The most popular types of Text Chat Support jobs in Arizona are:
What are popular job titles related to Text Chat Support jobs in Arizona? For Text Chat Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Arizona look for? The top searched job categories for Text Chat Support jobs in Arizona are:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Arizona as of July 2026, with employment types broken down into 62% Full Time, 7% Part Time, 1% Temporary, 29% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $50,489 per year, or $24.3 per hour.
Hotline Counselor PT

Hotline Counselor PT

CHILDHELP

Scottsdale, AZ • On-site

$25 - $27/hr

Part-time

Re-posted 9 days ago

Job description

Join Our Team as a Hotline Counselor!

Are you passionate about making a difference in the lives of children and families? Do you have a strong background in crisis intervention and a desire to provide vital support to those in need? Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team.

In this role, you'll provide crucial crisis intervention, education, and resource information to help-seekers contacting us via call, text, or chat. You'll be instrumental in creating action plans using our evidence-informed practice model, addressing critical issues such as child abuse, family conflict, domestic violence, and mental health concerns.

What You'll Do:

  • Provide Counseling Services: Offer empathetic and undivided attention to help-seekers through phone calls, texts, and live chats, understanding their immediate needs and developing brief action plans.

  • Documentation & Reporting: Accurately and completely enter relevant data into our Hotline database in a timely manner, and report information to authorities when legally required.

  • Maintain Quality Standards: Stay current on all laws, regulations, policies, and practices related to child abuse and neglect, ensuring adherence to confidentiality, ethical guidelines, and contractual obligations.

  • Collaborate and Grow: Attend staff meetings, complete required trainings, and actively participate in team discussions to identify effective approaches and interventions. Engage in reflective supervision to continuously improve your skills.

What We're Looking For:

  • Education: A bachelor's degree in psychology, social work, or a related field is required; A Master's or Doctoral degree in a relevant field is preferred.

  • Experience: Minimum one (1) year of experience working with family violence and/or child abuse.

  • Knowledge & Skills:

    • Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.

    • Ability to successfully complete Hotline Counselor training and pass all competency assessments.

    • Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.

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