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Text Chat Operator Jobs in Arizona (NOW HIRING)

... operating over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to ... chat, text, video, social media, slack, etc. We are looking for team members who are natural ...

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Text Chat Operator information

See Arizona salary details

$11

$18

$27

How much do text chat operator jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for text chat operator in Arizona is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.30 per hour, depending on experience, location, and employer.

What are text chat operators?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in Arizona? The most popular types of Text Chat Operator jobs in Arizona are:
What are popular job titles related to Text Chat Operator jobs in Arizona? For Text Chat Operator jobs in Arizona, the most frequently searched job titles are:
What cities in Arizona are hiring for Text Chat Operator jobs? Cities in Arizona with the most Text Chat Operator job openings:
Manager Business Intelligence

Manager Business Intelligence

Progress Residential

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Progress Residential rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

20th of 156 rated real estate companies


Job description

Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
POSITION SUMMARY:
As the Manager Business Intelligence, you will be an integral part of the central Business Intelligence and Data Management team that provides data, insights and reporting across Progress and its affiliated organizations. In this role, you will manage a team of BI analysts involved with creating and executing the next generation of reports, dashboards, and analytical approaches to assess the performance of our organization and using these insights to drive actionable outcomes across the organization. The role will also perform deep dive research to answer business critical questions posed by senior leaders to understand the latest trends across the SFR industry, competitors, and customers. This is a unique opportunity to be part of the data and analytics journey at one of the largest owners and operators of single-family rental properties across the US.
ESSENTIAL FUNCTIONS:
Manages People & Projects Independently:
  • Plans and allocates resources effectively to meet project demand; independently manages all team projects from infancy to end-state on time and to stakeholder expectations.
  • Coaches, mentors, and develops a team of Analysts; embraces a people-first culture that emphasizes quality, continuous improvement, key employee retention, and high performance.
  • Work collaboratively with other team managers in BI team and also with Analytics team and stakeholders.

Drives Performance:
  • Work cross-functionally as needed to enable data architecture and solutions that best meet the analytics and reporting needs of the business.
  • Takes a hands-on approach with the team: uncovers patterns and accurately interprets operational and financial performance results.
  • Coaches the team toward building compelling stories: Guides individual contributor's findings into a well-thought presentation with specific, actionable proposals on SFR strategies and solutions.

Drives BI innovation and supports change:
  • Develops new approaches to problem-solving at Progress, driving improvements in the quality, efficiency & rigor of insights delivered to the business; uses findings to guide change.
  • Improves the way we define, measure, track, and govern KPIs and their supporting data.

Creates strong relationships with the business:
  • Establishes a professional and trusting relationship with stakeholders.
  • In conjunction with direct reports, leverages consultative selling skills to meet independently with Progress leadership, understand strategic priorities and business needs, and advise on analytical options to address challenges discussed.
  • Identify and communicate key insight behind reports and analyses to the leadership team based on reports and analysis.
  • Work cross functionally to identify and implement any enhancements to reporting and analytics processes proactively and systematically.

Involves with all things related to Data from acquisition to visualization:
  • Gather complex data inputs from multiple sources, both internally and externally. Identify new data sources that will enhance business outcomes and support strategic and tactical objectives. Provide insights on trends and drivers behind the results and prepare reports on findings.
  • Use modern visualization tools such as Looker to enhance business understanding through artistic, simple, and concise data story telling.
  • Complete complex ad-hoc research, analysis, and reporting in the responsible functional areas of the team.

REQUIRED QUALIFICATIONS:
  • Bachelor's Degree in. Business, Finance, Economics, Computer Science, Industrial Engineering or related field
  • 5+ years' experience mining data in analytics and developing reporting using a variety of reporting/analytics software packages with an aptitude for learning new reporting software packages
  • Demonstrated knowledge of a variety of analytical concepts and techniques including cost-benefit analysis, sensitivity analysis, performance metrics and scoring
  • Expertise with BI tools such as Looker, Power BI, Tableau
  • Expertise with SQL querying language
  • Strong technical and analytical skills with the ability to think creatively and develop new solutions
  • Demonstrated ability to successfully manage competing priorities & deliverables in a fast-paced, dead-line oriented environment
  • Strong ability to think creatively and develop new solutions
  • Strong organizational, problem solving, and analysis skills
  • Ability to work independently with limited supervision and manage multiple priorities
  • Able to build strong cross-functional relationships

Preferred Qualifications:
  • Master's degree in economics, Industrial Engineering, MIS or Business
  • 2+ years of experience utilizing statistical software such as R, Python, etc.
  • 2+ years of managing teams of BI analysts or Data Analysts preferred
  • Snowflake experience is a plus
  • Experience with:
    • Salesforce & Yardi software applications
    • Data quality technology (e.g. Talend, Informatica, Monte Carlo)
    • Data Governance
    • Statistical methods
    • Six Sigma and Lean practices

What you can expect from us:
  • Competitive Compensation - Including performance-based bonuses that reward your contributions.
  • Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
  • Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
  • Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
  • A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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