Text Chat Operator Jobs in Arizona (NOW HIRING)

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

Join the Paradox Product team at Workday to help reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform! The Paradox AI Assistant streamlines recruiting tasks from end-to-end, including screening, instantly scheduling interviews, and answering common candidate questions. The goal is to provide simple, frictionless chat, mobile, and text message-driven experiences that allow recruiting and hiring teams to spend more time with people and less time with software. This role focuses on designing and operating our AI, RAG, agents, and LLM orchestration layer.
We're looking for exceptional individuals to join our team and to partner in creating a set of consumer grade software experiences. We collaborate constantly and continually look for ways to work better together.

About the Role

• Own the end-to-end product lifecycle for core AI capabilities-from early discovery, through requirements and design, to launch, monitoring, and continuous improvement.

• Review LLM traces and AI conversation logs to identify potential gaps, and logic failures, and translate these insights into changes in prompts, data, or system logic that lift performance.

• Act as the primary product liaison between the global engineering team and US Sales, Marketing, and Customer teams, synthesizing market sentiment and customer feedback into clear technical requirements and priorities.

• Collaborate with Workday's business Product Owners, customers, partners, development teams including architecture, consultants, operations, and product teams to understand their desired business outcomes and priorities.

• Work closely with product development teams through design, development, testing, release, and maintenance of the product to ensure its quality and successful delivery on-time.

• Define the product vision, strategy and roadmap, including the underlying technical capabilities.

• Drive solution design for each release based on user requirements, technical architecture, and business outcomes.

• Guide the product teams towards high value OKRs.

• Support education and adoption of platform features by internal development teams.

• Coordinate and align solution design across multiple scrum teams operating in a sophisticated distributed software environment.

• Communicate and evangelize the product area among the Workday community and at Workday events.

• Lead technical discussions with key internal and external stakeholders / customers.

About You

Basic Qualifications:

• 5+ years experience in product management, defining and delivering SaaS and/or cloud-based enterprise software products or features.

• 1+ years experience with AI applications, Language Models, LLM Literacy (Vibe Coding).

Other Qualifications:

• Bachelor's degree in a relevant discipline such as Business, Computer Science, or a related discipline, or equivalent practical experience.

• Proven ability to exert Business Influence within product teams and with stakeholders by specific actions like presenting data, building consensus, or articulating a strategic vision.

• Proven ability to be a strong Customer Advocate, deeply understanding and representing customer needs in product strategy and decisions through specific actions like user research, feedback analysis, or customer engagement.

• Solid skills in Data Analysis, using specific tools and techniques to derive actionable insights for product strategy, prioritization, and measuring success.

• Solid Decision Making skills in complex product-related matters, balancing user needs, business goals, and technical feasibility, and effectively communicating those decisions.

• Good Domain Knowledge of the HR Tech and/or AI industry and market, with a strong understanding of specific aspects like trends, competitive landscape, and user behavior.

• Proven ability to conduct Research to inform product strategy, identify opportunities, and understand user behavior through specific research methodologies and tools.

• Strong skills in Stakeholder Management, effectively communicating with, influencing, and managing expectations of stakeholder groups.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.AZ.Scottsdale

Primary Location Base Pay Range: $124,000 USD - $186,000 USD

Additional US Location(s) Base Pay Range: $117,800 USD - $210,000 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.