Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you ... operators of single-family rental properties across the US. ESSENTIAL FUNCTIONS: Manages People ...
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you ... operators of single-family rental properties across the US. ESSENTIAL FUNCTIONS: Manages People ...
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you ... This role requires a disciplined operator who can manage issues independently while remaining ...
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you ... This role requires a disciplined operator who can manage issues independently while remaining ...
ADESA Customer Experience Advocate
Tempe, AZ · On-site
$19/hr
... operating over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to ... chat, text, video, social media, slack, etc. We are looking for team members who are natural ...
ADESA Customer Experience Advocate
Tempe, AZ · On-site
$19/hr
... operating over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to ... chat, text, video, social media, slack, etc. We are looking for team members who are natural ...
Text Chat Operator information
See Arizona salary details
$11.42 - $12.91
3% of jobs
$12.91 - $14.40
4% of jobs
$15.76 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.88
19% of jobs
$15.88 - $17.37
22% of jobs
The median wage is $17.46 / hr.
$17.37 - $18.86
17% of jobs
$20.26 is the 75th percentile. Wages above this are outliers.
$18.86 - $20.34
10% of jobs
$20.34 - $21.83
10% of jobs
$21.83 - $23.32
7% of jobs
$23.32 - $24.80
4% of jobs
$24.80 - $26.29
2% of jobs
$26.29 - $27.78
1% of jobs
$11
$18
$27
How much do text chat operator jobs pay per hour?
What are text chat operators?
What are some common challenges faced by text chat operators and how can they be managed effectively?
What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?
What is the difference between Text Chat Operator vs Customer Service Representative?
| Aspect | Text Chat Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or higher; communication skills |
| Work Environment | Online, remote chat platforms | Call centers, retail, or office settings |
| Industry Usage | Customer support via live chat | Customer support via phone, email, or in person |
| Search & Comparison Intent | Roles focused on online chat support | Roles involving direct customer interaction across channels |
While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 13 days ago
Progress Residential rating
8.4
Based on 12 frontline employees who took The Breakroom Quiz
20th of 156 rated real estate companies
Job description
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
POSITION SUMMARY:
As the Manager Business Intelligence, you will be an integral part of the central Business Intelligence and Data Management team that provides data, insights and reporting across Progress and its affiliated organizations. In this role, you will manage a team of BI analysts involved with creating and executing the next generation of reports, dashboards, and analytical approaches to assess the performance of our organization and using these insights to drive actionable outcomes across the organization. The role will also perform deep dive research to answer business critical questions posed by senior leaders to understand the latest trends across the SFR industry, competitors, and customers. This is a unique opportunity to be part of the data and analytics journey at one of the largest owners and operators of single-family rental properties across the US.
ESSENTIAL FUNCTIONS:
Manages People & Projects Independently:
- Plans and allocates resources effectively to meet project demand; independently manages all team projects from infancy to end-state on time and to stakeholder expectations.
- Coaches, mentors, and develops a team of Analysts; embraces a people-first culture that emphasizes quality, continuous improvement, key employee retention, and high performance.
- Work collaboratively with other team managers in BI team and also with Analytics team and stakeholders.
Drives Performance:
- Work cross-functionally as needed to enable data architecture and solutions that best meet the analytics and reporting needs of the business.
- Takes a hands-on approach with the team: uncovers patterns and accurately interprets operational and financial performance results.
- Coaches the team toward building compelling stories: Guides individual contributor's findings into a well-thought presentation with specific, actionable proposals on SFR strategies and solutions.
Drives BI innovation and supports change:
- Develops new approaches to problem-solving at Progress, driving improvements in the quality, efficiency & rigor of insights delivered to the business; uses findings to guide change.
- Improves the way we define, measure, track, and govern KPIs and their supporting data.
Creates strong relationships with the business:
- Establishes a professional and trusting relationship with stakeholders.
- In conjunction with direct reports, leverages consultative selling skills to meet independently with Progress leadership, understand strategic priorities and business needs, and advise on analytical options to address challenges discussed.
- Identify and communicate key insight behind reports and analyses to the leadership team based on reports and analysis.
- Work cross functionally to identify and implement any enhancements to reporting and analytics processes proactively and systematically.
Involves with all things related to Data from acquisition to visualization:
- Gather complex data inputs from multiple sources, both internally and externally. Identify new data sources that will enhance business outcomes and support strategic and tactical objectives. Provide insights on trends and drivers behind the results and prepare reports on findings.
- Use modern visualization tools such as Looker to enhance business understanding through artistic, simple, and concise data story telling.
- Complete complex ad-hoc research, analysis, and reporting in the responsible functional areas of the team.
REQUIRED QUALIFICATIONS:
- Bachelor's Degree in. Business, Finance, Economics, Computer Science, Industrial Engineering or related field
- 5+ years' experience mining data in analytics and developing reporting using a variety of reporting/analytics software packages with an aptitude for learning new reporting software packages
- Demonstrated knowledge of a variety of analytical concepts and techniques including cost-benefit analysis, sensitivity analysis, performance metrics and scoring
- Expertise with BI tools such as Looker, Power BI, Tableau
- Expertise with SQL querying language
- Strong technical and analytical skills with the ability to think creatively and develop new solutions
- Demonstrated ability to successfully manage competing priorities & deliverables in a fast-paced, dead-line oriented environment
- Strong ability to think creatively and develop new solutions
- Strong organizational, problem solving, and analysis skills
- Ability to work independently with limited supervision and manage multiple priorities
- Able to build strong cross-functional relationships
Preferred Qualifications:
- Master's degree in economics, Industrial Engineering, MIS or Business
- 2+ years of experience utilizing statistical software such as R, Python, etc.
- 2+ years of managing teams of BI analysts or Data Analysts preferred
- Snowflake experience is a plus
- Experience with:
- Salesforce & Yardi software applications
- Data quality technology (e.g. Talend, Informatica, Monte Carlo)
- Data Governance
- Statistical methods
- Six Sigma and Lean practices
What you can expect from us:
- Competitive Compensation - Including performance-based bonuses that reward your contributions.
- Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
- Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
- Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
- A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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About Progress Residential
Sourced by ZipRecruiter
Industry
Real estate
Company size
1,001 - 5,000 Employees
Headquarters location
Scottsdale, AZ, US