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Text Chat Operator Jobs in Phoenix, AZ (NOW HIRING)

KBR

Senior IT Customer Support

Chandler, AZ

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...

KBR

Senior IT Customer Support

Chandler, AZ · On-site

Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...

Acara Solutions

Manufacturing Specialist

Phoenix, AZ

$21 - $23.10/hr

Follow detailed Standard Operating Procedures (SOPs) and help create training documents for your ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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All JobsText Chat Operator JobsText Chat Operator Jobs in Phoenix, AZ

Text Chat Operator information

See Phoenix, AZ salary details

$12

$20

$29

How much do text chat operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for text chat operator in Phoenix, AZ is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.69 per hour, depending on experience, location, and employer.

What are text chat operators?

Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by text chat operators and how can they be managed effectively?

Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.

What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?

To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.

What is the difference between Text Chat Operator vs Customer Service Representative?

AspectText Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote chat platformsCall centers, retail, or office settings
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Search & Comparison IntentRoles focused on online chat supportRoles involving direct customer interaction across channels

While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.

What are the most commonly searched types of Text Chat Operator jobs in Phoenix, AZ? The most popular types of Text Chat Operator jobs in Phoenix, AZ are:
What are popular job titles related to Text Chat Operator jobs in Phoenix, AZ? For Text Chat Operator jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Text Chat Operator jobs in Phoenix, AZ look for? The top searched job categories for Text Chat Operator jobs in Phoenix, AZ are:
Text Chat Operator jobs near you
Infographic showing various Text Chat Operator job openings in Phoenix, AZ as of July 2026, with employment types broken down into 59% Full Time, 7% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $42,007 per year, or $20.2 per hour.
Shift Coordinator - Uptown Plaza $15.90 + avg. $9.22 tips!

Shift Coordinator - Uptown Plaza $15.90 + avg. $9.22 tips!

Salt & Straw

Phoenix, AZ • On-site

$15.90/hr

Other

Medical, Dental, Vision, Retirement

Posted 7 days ago

Salt & Straw rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 46 rated dessert shops

Job description

Join the Team That Scoops Magic
Now Hiring: Shift Coordinators - Salt and Straw
At Salt & Straw, we believe in making it count-every shift, every scoop, and every guest interaction.
We're hiring Shift Coordinators in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences.
This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting.
If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we'd love to meet you.
What You'll Do:
Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift.
You will:
  • Shift Coordinators will coordinate daily shop operations to ensure a smooth and welcoming guest experience
  • Guide Scoopers throughout the shift, managing task assignments, breaks, and team support
  • Deliver exceptional customer service and thoughtfully resolve guest concerns
  • Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
  • Coordinate opening, closing, and daily operational tasks to maintain shop standards
  • Coach and support Team Members through real-time feedback and training
  • Help maintain product quality, food safety, cleanliness, and workplace safety standards
  • Assist with inventory counts, supply management, cash handling, and daily documentation
  • Ensure third-party delivery orders are prepared accurately and meet quality standards
  • Foster a positive, inclusive work environment where Team Members feel supported and valued
  • Learn and share flavor stories to help guests discover their next favorite scoop
  • Partner with shop leadership to uphold operational standards and support team development

What You'll Get
We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.
  • Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months-even for part-time Team Members
  • Health & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
  • Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions
  • Work-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting Time
  • Education & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & Straw
  • Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance
  • Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspired

You're a Great Fit If You:
  • Are 18+ years old
  • Are available to work evenings, weekends, and holidays
  • Can work at least 3 shifts per week, including 2 closing shifts
  • Have a high school diploma or GED
  • Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
  • Enjoy coaching, motivating, and supporting others
  • Have strong communication skills and a passion for customer service
  • Thrive in fast-paced, team-oriented environments
  • Are excited to grow your leadership skills and take on greater responsibility
  • Are comfortable discussing flavors, offering samples, and creating memorable guest experiences

Ready to Scoop the Unbelievable? This is more than a job. It's a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.
Important Notes
  • Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
  • Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
  • E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values
Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do - from the way we scoop, to how we show up for our guests, teammates, and communities.

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