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AEG

Membership Services Manager

Houston, TX · On-site

Our Texans Teammate Habits: Dedication to the team Be adaptable Passion for work Win with integrity Own the outcome Culture: Weattract the best and brightest professionals by nurturing core ideals ...

CMDA Placement Services

Our clinic was founded in 2003 to help hard-working, uninsured East Texans receive affordable healthcare. We are a 501c3 nonprofit that accepts $0 in state or federal funding. We are 100% community ...

Aramark

PM - Server- Texans Cafe

Houston, TX

Serving others prepares you to lead others. As a Server on our team, you'll master the art of creating an awesome customer experience. You'll be responsible for taking orders, serving food and drinks ...

AEG

Director of Partnership Development

TX · On-site

Our Texans Teammate Habits: Dedication to the team Be adaptable Passion for work Win with integrity Own the outcome Culture: Weattract the best and brightest professionals by nurturing core ideals ...

Du-West Services Inc.

Journeyman Plumber

Houston, TX · On-site

Company Description Du-West is a family owned and operated business and has been helping fellow Texans with their homes for 48 years. Du-West maintains strong ties to the community and provides jobs ...

AEG

Partnership Marketing Manager

Houston, TX · On-site

Our Texans Teammate Habits: Dedication to the team Be adaptable Passion for work Win with integrity Own the outcome Culture: Weattract the best and brightest professionals by nurturing core ideals ...

Du-West Services Inc.

Journeyman Plumber

Dallas, TX · On-site

Company Description Du-West is a family owned and operated business and has been helping fellow Texans with their homes for 48 years. Du-West maintains strong ties to the community and provides jobs ...

AEG

Revenue Operations Analyst

TX · On-site

Our Texans Teammate Habits: Dedication to the team Be adaptable Passion for work Win with integrity Own the outcome Culture: Weattract the best and brightest professionals by nurturing core ideals ...

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Membership Services Manager

AEG

Houston, TX • On-site

Full-time

Posted 23 days ago

Job description

The Houston Texans are in a season of growth and are seeking an individual for the position of Membership Services Manager.
Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work
Win with integrity
Own the outcome
Culture: Weattract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Basic Function:
  • Strategically align member service initiatives with organizational goals to deliver exceptional fan experiences.
  • Formulate and execute all retention and engagement activities for Season Ticket Members.
  • Manage departmental responsibilities for gifting, member benefits, and other service programs.
  • Lead efforts to provide members with personalized communication, proof of value, and engagement metrics.
  • Assist sales leadership with renewal strategies and upsell opportunities.
  • Manage staff including hiring, coaching, and performance reviews to ensure success of direct reports.
  • Oversee and strategically plan member events, gameday activations, and exclusive Texans experiences year-round.

Job Function (Duties & Responsibilities):
  • Consult and communicate regularly with Season Ticket Members to maximize the value of their membership benefits and experiences.
  • Develop and lead comprehensive renewal campaigns and retention strategies for assigned accounts. Ensure all provisions for member benefits are fulfilled, including ticketing, hospitality, events, and gameday activations.
  • Create and implement policies and processes for internal collaboration and service excellence.
  • Communicate effectively with members regarding exclusive opportunities, events, and initiatives to enhance engagement.
  • Manage all aspects of member service elements for home games and special events, including issue resolution and premium experiences.
  • Coordinate execution of gameday benefits such as hospitality, entertainment, and in-seat service.
  • Oversee and execute member engagement for Texans tentpole events and additional large-scale activations throughout the year.
  • Perform other tasks as assigned by senior leadership.

Position requires routine face-to-face personal interaction with other Club personnel; therefore, many job responsibilities must be physically performed in the Club's offices on a regular basis and not in a telecommuting manner; provided, however, this position requires frequent and regular visits to current and prospective partner offices and elsewhere away from the Club's offices to present proposals and participate in follow-up meetings.
Skills Required:
  • Strong decision-making capabilities related to service strategies and resource allocation.
  • Excellent organizational and time management skills with ability to prioritize in a high-energy environment.
  • Strong interpersonal and communication skills with a customer-first mindset.
  • Attention to detail and ability to produce accurate, high-quality work under deadlines.
  • Ability to maintain confidential information and demonstrate professionalism.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to lead and manage a team effectively, including hiring, workload prioritization, and performance management.

Education/Experience:
  • Bachelor's degree preferred; High School Diploma required.
  • Minimum 3-5 years of experience in ticketing, customer service, or sports industry.
  • Minimum 2 years of management experience required.

Title: Membership Services Manager
FLSA Status: Exempt
Department: Ticketing
Reports to: Director of Ticket Membership Services
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
  1. Do you have 3+ years' experience in a customer service management role?
  2. Do you have experience in the sports/entertainment/hospitality industry?
  3. Do you have at least one (1) year of experience as a Sports Sales or Service Manager?
  4. What are your salary expectations? (Please list an amount or range in USD ($); 'Negotiable' or an explanation without an amount is not acceptable.)

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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