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Tessitura Software Jobs (NOW HIRING)

Next RC, Inc

Development Director

Omaha, NE · On-site

Work with the development coordinator to effectively utilize Tessitura, OCP's ticketing and donor software, for tracking contact with patrons and stakeholders. * Serve as the point person for ...

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How much do tessitura software jobs pay per year?

As of Sep 7, 2026, the average yearly pay for tessitura software in the United States is $83,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is Tessitura Software?

Tessitura Software is an integrated customer relationship management (CRM) and ticketing system designed specifically for arts and cultural organizations. It helps manage ticket sales, fundraising, marketing, customer data, and memberships all in one platform. Tessitura enables organizations to create a unified view of their patrons, streamline operations, and enhance audience engagement. Its flexible, cloud-based system is used by theaters, museums, orchestras, and other cultural institutions worldwide.

How does a Tessitura Software specialist typically collaborate with other departments in an arts organization?

In a Tessitura Software specialist role, you will frequently collaborate with marketing, box office, fundraising, and IT teams to streamline ticketing, customer relationship management, and data reporting processes. Your expertise helps bridge the gap between technical capabilities and organizational needs, ensuring that each department can leverage Tessitura's features effectively. Regular meetings and cross-departmental projects are common, fostering a dynamic environment where communication and teamwork are essential for delivering seamless patron experiences and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a Tessitura Software specialist?

To thrive as a Tessitura Software Specialist, you need a solid understanding of CRM principles, ticketing operations, and data management, often supported by experience in arts administration or a related field. Familiarity with the Tessitura platform, SQL reporting, and integrated marketing tools is typically required, along with relevant certifications or training. Strong problem-solving, communication, and customer service skills help individuals excel in supporting users and optimizing system functions. These competencies are crucial for ensuring efficient system use, data-driven decision-making, and enhanced patron engagement in arts organizations.

What is the difference between Tessitura Software vs Ticketing Coordinator?

FeatureTessitura SoftwareTicketing Coordinator
Primary RoleEnterprise ticketing and CRM management for arts organizationsManaging ticket sales and customer service at events
Required SkillsDatabase management, CRM, software proficiencyCustomer service, sales, communication skills
Work EnvironmentArts organizations, theaters, museumsEvent venues, ticketing offices
Common CertificationsNone specific, software training often providedCustomer service or sales certifications optional

While Tessitura Software focuses on enterprise-level ticketing, CRM, and data management for arts organizations, Ticketing Coordinators handle the day-to-day ticket sales and customer interactions at events. Tessitura provides a comprehensive platform for managing large-scale operations, whereas Ticketing Coordinators are more involved in direct customer service and sales activities.

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Tessitura Software jobs near you
Infographic showing various Tessitura Software job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $83,368 per year, or $40.1 per hour.

Systems Support Associate

Mystic Seaport Museum

Mystic, CT • On-site

$23 - $27/hr

Full-time

Posted 5 days ago

Job description

Job Type
Full-time
Description
Mystic Seaport Museum is seeking a detail-oriented and service-minded Systems & CRM Support Associate to provide front-line technical support across the museum and serve as a secondary point of contact and a delegation point for our Tessitura CRM/ticketing system. You'll work closely with staff across all departments across the museum with a variety of technical issues.
Essential Functions:
  • Serve as first point of contact for staff technical support requests (hardware, software, network, printers, POS terminals, and peripherals).
  • Provide day-to-day user support for Tessitura across ticketing, membership, development, marketing etc.
  • Set up, configure, and maintain workstations, laptops, tablets, and museum-wide devices.
  • Troubleshoot connectivity issues across office, gallery, retail, and admissions areas.
  • Provides on-site support to all departments; ensures high level of service to users.
  • Investigates and resolves issues related to hardware and software installation, repairs, upgrades and maintenance.
  • Provides users with the appropriate level of in-person training (where user is responsible) in matters of maintenance of systems/equipment. Follows-up with written instructional materials to user.
  • Ensures that incidents requiring further follow-up be referred to the Director of Information Technology. Prioritizes and escalates support incidents and requests based on potential business impact and documented guidelines.
  • Maintain user accounts, permissions, and access across core systems
  • Communicates technical information to both technical and non-technical staff.
  • Provides input related to software and hardware (desktop and infrastructure) projects, as requested. Makes recommendations for systems and/or application improvements.
  • Maintain basic documentation of IT assets, configurations, and support procedures
  • Support point-of-sale (admissions, retail, etc.) operations tied to Tessitura, including troubleshooting during open hours.
  • Document standard operating procedures and help maintain internal training materials for CRM users.
  • Participate in testing for system updates, patches, and new module roll-outs.

Requirements
  • High School Diploma or G.E.D. (Education or classes in Information Technology field required).
  • 2 + years of field support experience
  • Familiarity with common office and productivity tools eg. Microsoft office.
  • Basic networking knowledge preferred.
  • Skill in troubleshooting and using diagnostic tools
  • Strong communication and interpersonal skills with knowledge of and demonstrated ability in most effective methods of issue resolution and escalation practices.
  • Strong analytical and problem-solving abilities.
  • Excellent time management and organizational skills; highly responsible and able to work over-time on short-notice, as necessary
  • Team player, self-motivated to learn and continue to recommend ways for improvement in systems and/or processes

Physical Requirements and Environmental Conditions:
Must have the ability to lift 50 lbs. minimum and be able to traverse the grounds of an 18-acre campus in all weather conditions and seasons, as required, to execute the duties of the position.
Salary Description
23-27/hourly

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