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Terumo Jobs (NOW HIRING)

Terumo Corporation

Automation Technician

Caguas, PR · On-site

$41K/yr

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of ...

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How much do terumo jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for terumo in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Terumo and what does the company do?

Terumo is a global medical technology company headquartered in Japan, specializing in the development, manufacturing, and distribution of medical devices and supplies. The company offers products and solutions in fields such as vascular intervention, cardiothoracic surgery, transfusion medicine, and hospital products. Terumo is known for innovations like syringes, catheters, and blood management systems, serving hospitals, clinics, and healthcare professionals worldwide. Their mission focuses on contributing to society through healthcare by delivering high-quality, reliable medical products.

What are some common challenges faced by employees working at Terumo in the medical device industry?

Employees at Terumo often encounter challenges such as keeping up with evolving regulatory requirements, ensuring strict quality control, and adapting to rapidly advancing medical technologies. Additionally, cross-functional collaboration is essential, as teams frequently work with colleagues in R&D, manufacturing, and sales to bring new products to market. Navigating these dynamics requires strong communication, adaptability, and a commitment to continuous learning, which Terumo actively supports through training and professional development opportunities.

What is the difference between Terumo vs Cardiology Technician?

AspectTerumoCardiology Technician
Required CertificationsVaries by role, often includes medical device trainingCPR, Basic Life Support (BLS), and specialized cardiology certifications
Work EnvironmentMedical device manufacturing, hospital settings, clinicsHospitals, clinics, cardiology labs
Industry UsageMedical device manufacturing and salesPatient care, diagnostic testing, equipment operation

While Terumo focuses on manufacturing and supplying medical devices, Cardiology Technicians primarily work directly with patients and diagnostic equipment in clinical settings. Both roles require healthcare knowledge, but their daily tasks and work environments differ significantly.

What are the key skills and qualifications needed to thrive as a Medical Device Sales Representative at Terumo, and why are they important?

To thrive as a Medical Device Sales Representative at Terumo, you need strong knowledge of medical products, sales techniques, and a bachelor’s degree in a related field. Familiarity with CRM systems, healthcare regulations, and product demonstration tools is typically required. Excellent communication, relationship-building, and problem-solving skills help foster trust with clients and healthcare professionals. These abilities are crucial for driving sales growth, ensuring compliance, and maintaining long-term partnerships in a highly competitive industry.
More about Terumo jobs
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Terumo jobs near you

Customer Care Representative I

Terumo Corporation

Somerset, NJ

$17 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Manage sales orders received by phone, fax, email, and electronic data interchange (EDI).

  • Address and resolve customer service inquiries or issues by identifying the issue and addressing or escalating to ensure resolution.

  • Process Return Merchandise Authorizations (RMA) and research warehouse shipping discrepancies to resolve problems.

Job description

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world's leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

Job Summary

Customer Care Representative I (CCRI) strives to provide the absolute best customer experience. Responsible for order entry and managing all customer requests pertaining to product orders, returns, or general inquiries with a focus on customer satisfaction.  CCRI works in a fast-paced team environment to support Terumo's Interventional Systems, Medical Products, and Global Pharmaceutical Solutions businesses.  Working in a high-volume call center, CCRI must be willing to collaborate with other call center professionals to help improve the customer experience.   The Customer Service Team has a proven track record for upward movement for high-performing individuals.

Job Details/Responsibilities
  1. Manage sales orders received by phone, fax, email and electronic data interchange (EDI).
  2. Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  3. Partner with the field, inside sales teams, and warehouse to meet and exceed all service expectations.
  4. Manage sales orders received by phone, fax, email and electronic data interchange (EDI
  5. Recognize a customer complaint and forwards to the appropriate personnel based on TMC's Quality Policies and Procedures.
  6. Address and resolve customer's service inquiries or issues by identifying the issue; and address or escalate to ensure resolution.
  7. Complete the field based inventory order processing..
  8. Verify customer pricing and process special instructions for handling.
  9. Process Return Merchandise Authorizations (RMA) in a timely manner to ensure customer satisfaction. 
  10. Research and review warehouse shipping discrepancies with customers/sales and advise steps that will be taken to resolve problem..
  11. Work with the Accounts Receivable Team for timely resolution of order discrepancies. 
  12. Release standing orders in accordance with pre-determined shipping dates.
  13. Gain product knowledge by utilizing the Knowledge Tree application.
  14. Perform other job-related duties as assigned.
     
Knowledge, Skills and Abilities (KSA)
  • Exceptional customer service and listening skills. 
  • Excellent interpersonal, written and verbal communication skills.
  • Good organizational skills and the ability to work effectively as part of a team in a busy customer driven environment.  
  • Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred.
  • Attention to detail. 
  • Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook
     
Qualifications/ Background Experiences

 Associates Degree required, with a minimum of 1 year of experience in a customer facing or service environment; or equivalent combination of experience, education and training. Bachelor's Degree preferred. 

It is Terumo's policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

Final compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. We provide competitive and comprehensive benefit options which include: annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program. Pay range:  $42K - 56K

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