Territory Coordinator Jobs (NOW HIRING)

Overview

Working for Stryten Energy, the Motive Power Service Coordinator primary day to day responsibilities will include assist in the management of all aspects of a service branch operation including, interactions with customers, technicians, and management team. Fully accountable for branch operations in the absence of the service territory manager.

This position is located New Brighton, MN and requires you to work onsite.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Salary range for this role is: $26.25/hr to $27.30/hr.

Responsibilities

Customer Contact, Service Requests, and Scheduling:

• Handle all service requests and customer contact in a professional manner
• Responding to service requests in a timely manner
• Create and update service orders as necessary
• Schedule service calls with Service Technicians
• Keep customers informed of service dates and update customer's systems
• Schedule & coordinate scrap battery retrieval

Service Completion & Billing:

• Follow up with Service Technicians and customer to ensure completion of Service Calls
• Update internal and customer's systems (if necessary) upon completion of service call
• Review, update and process from call create through invoicing.
• Complete billing reports for customers as needed

Additional Responsibilities:

• Safety- engaged with daily safety practices for Stryten techs and facilities.
• Handle warranty claims and work with US warranty department for warranty approvals
• Handle customer issues and ensure timely and effective resolutions
• Escalate issues as needed to appropriate manager(s)
• Liaison with Stryten Sales team and other Stryten departments, cross functional service point of contact for all Stryten departments and customers.
• Cross train with other team members as back-up
• Participate in training courses and meetings as needed
• Provide additional customer service and clerical support as required
• Logistics support: place repair parts orders for the local branch stocking model, create quotes, create bill of lading, utilize company portal to arrange common carriers, manage branch to branch transfer of repair parts, and deliver repair parts to techs if needed.
• Inventory Control, issuing the parts to the tech, ensure parts are invoiced correctly on service work orders, conduct monthly cycle counts including authorized adjustments to inventory, participate in yearly physical inventory ( critical function)
• Issue purchase orders to outside vendors
• Rental Programs- manage the entire workflow of rental batteries, deploying rentals, to tracking rentals, to receiving rentals back, to ensure invoicing is correct.
• Manage workflow with technicians assigned to branch to ensure service levels are met
• Manage day to day operations of the branch on behalf of the Territory Manager
• Receive assigned work orders from Stryten's national call center, and manage from service request to complete closure.
• Service assessment, use technical battery and charger experience/knowledge to help customer's trouble shoot potential issues, and to support techs in the field during repairs.
• Additional responsibilities as neededto support the team and company goals. 

Qualifications

Required Experience

• High school diploma, general education degree (GED) required
• College or University Graduate preferred.
• Must have at least 2 years' experience in similar or related role within customer service.

Skills, Knowledge, Abilities

• A self-starter with exceptional time management and communication skills, capable of working well under pressure.
• Team player in a fast-paced environment.
• Have strong knowledge of MS Office Software.
• Experience in JD Edwards is a plus.
• Experience with Salesforce is a plus.
• Possess excellent organizational skills with strong attention to detail.
• Be able to work independently and capable of multi-tasking and prioritizing job functions.
• Bilingual (Spanish/English) is not necessary but would be an asset.
• Technical knowledge of industrial batteries & chargers a plus.

This position requires you to be on site at our New Brighton, MN location.

EEO Statement

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About StatementStryten Energy helps solve the world's most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world's most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.Employment Type: FULL_TIME