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General labor

Naperville, IL · On-site

$16/hr

General Labor position involving the packing, sorting, and organizing of packages from online retailers such as TikTok Shop, Temu, Shein, and other e-commerce platforms. Requirements: * Must be able ...

Elevayz

Buyer (Amazon Wholesale) US

Linden, NJ · On-site

Elevayz is an omnichannel marketplace seller doing the bulk of its volume on Amazon, with growing channels on Walmart, eBay, and Temu. We grow our catalog by building direct relationships with brands ...

IM GLOBAL LLC

CDL A Driver

Elk Grove Village, IL · On-site

$28 - $29/hr

Ali Express and Temu) from the airport. We handle the shipment transfer from the airport to warehouse and do the last mile delivery such as FedEx, DHL, etc. This position requires a valid driver ...

IM GLOBAL LLC

CDL A Driver

Elk Grove Village, IL · On-site

$28 - $29/hr

Ali Express and Temu) from the airport. We handle the shipment transfer from the airport to warehouse and do the last mile delivery such as FedEx, DHL, etc. This position requires a valid driver ...

IM GLOBAL LLC

CDL A Driver

Elk Grove Village, IL · On-site

$28/hr

Ali Express and Temu) from the airport. We handle the shipment transfer from the airport to warehouse and do the last mile delivery such as FedEx, DHL, etc. This position requires a valid driver ...

InforCapital

Venture Capital Associate

San Francisco, CA · On-site

$80K - $150K/yr

With offices in San Francisco, Singapore, Shanghai, and Beijing, the firm has backed companies including ByteDance (TikTok), Pinduoduo (Temu), Meituan, Full Truck Alliance, WeRide, Webull, and ...

Jdeprofessional

NY · On-site

Dzięki temu możemy wspierać obiektywność i eliminować potencjalne uprzedzenia, zapewniając inkluzywne doświadczenia w miejscu pracy. #J-18808-Ljbffr

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Temu information

What is a Temu job?

A Temu job refers to employment with Temu, an online marketplace that connects consumers with a wide range of affordable products. Job opportunities at Temu vary and may include roles in categories such as e-commerce, logistics, marketing, customer service, and technology. Employees typically work to support the platform's operations, improve the user experience, and manage product offerings. Depending on the role, positions may be remote, hybrid, or based in company offices.

What are the main responsibilities of a Customer Service Representative at Temu, and how does the role interact with other departments?

As a Customer Service Representative at Temu, your primary responsibilities include responding to customer inquiries, resolving issues related to orders, returns, and payments, and ensuring a positive shopping experience. This role frequently collaborates with the logistics, product, and technical support teams to address more complex cases or escalate unresolved issues. Effective communication and teamwork are essential, as you will often need to coordinate with multiple departments to provide timely and accurate solutions for customers. Working in this role helps you develop a deep understanding of Temu’s operations and can open up opportunities for advancement in customer experience or operations management.

What are the key skills and qualifications needed to thrive as a Temu employee, and why are they important?

To thrive as a Temu employee, you typically need strong skills in e-commerce operations, data analysis, and customer service, often supported by relevant degrees or experience in business, marketing, or logistics. Familiarity with platforms like Shopify, ERP systems, and analytics tools such as Google Analytics is often advantageous. Excellent communication, problem-solving abilities, and a customer-centric mindset help employees excel in fast-paced, team-oriented environments. These skills and qualities are crucial for ensuring efficient operations, positive user experience, and continuous business growth in the competitive e-commerce sector.

What is the difference between Temu vs Customer Service Representative?

AspectTemuCustomer Service Representative
Required CredentialsMinimal; often high school diploma or equivalentHigh school diploma; some roles may require additional training
Work EnvironmentOnline platform, remote or warehouse settingsCall centers, retail stores, or office settings
Industry UsageE-commerce, logistics, retailRetail, telecommunications, service industries
Common Search/ComparisonYesYes

Temu roles typically involve e-commerce logistics, warehousing, or customer support within the online retail sector, often requiring minimal formal credentials. Customer Service Representatives focus on assisting customers via phone, chat, or in person, mainly in retail or service industries. While both roles involve customer interaction, Temu positions are more logistics or warehouse-oriented, whereas Customer Service Representatives handle direct customer communication.

Can you work for Temu from home?

Temu offers remote work opportunities for certain positions, allowing employees to perform their duties from home. These roles often require internet access, relevant skills, and sometimes specific software or tools. Availability of remote work depends on the job type and company policies.
More about Temu jobs

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Cities with the most Temu job openings:

What are the most commonly searched types of Temu jobs?

The most popular types of Temu jobs are:

What states have the most Temu jobs?

States with the most job openings for Temu jobs include:

What job categories do people searching Temu jobs look for?

The top searched job categories for Temu jobs are:

Temu jobs near you
Infographic showing various Temu job openings in the United States as of September 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 100% Physical job distribution.

Key Account Manager / Senior Key Account Manager

Eastvale, CA • On-site

SwiftX Inc.
See more jobs at SwiftX Inc.external

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

About the Role

Swiftx is hiring a Key Account Manager / Senior Key Account Manager to own and grow our relationships with major Chinese cross-border e-commerce platforms, including TikTok Shop, Temu, and SHEIN. This role is the primary point of contact between Swiftx and platform-side stakeholders, responsible for driving account growth, ensuring operational service levels are met, and acting as the voice of the customer internally. Because our platform partners and their teams operate primarily in Mandarin, business-level fluency in Mandarin is a mandatory requirement for this role.

Key Responsibilities
  • Own end-to-end relationship management for one or more named key accounts among TikTok Shop, Temu, SHEIN, and similar cross-border e-commerce platforms.
  • Serve as the primary day-to-day liaison with platform stakeholders, communicating fluently in Mandarin and English to manage requests, escalations, and business reviews.
  • Develop and execute account growth plans that expand parcel volume, service scope, and revenue within assigned accounts.
  • Coordinate cross-functionally with Operations, Warehouse/Fulfillment, Customs & Compliance, Finance, and Product teams to ensure SLAs (on-time delivery, exception rates, capacity) are consistently met.
  • Monitor account performance metrics (volume, cost-to-serve, service quality, customer satisfaction) and proactively identify and resolve issues before they affect the partnership.
  • Lead quarterly business reviews (QBRs) and prepare account performance reports, forecasts, and growth proposals for both the client and internal leadership.
  • Negotiate contract terms, pricing, and service-level agreements in partnership with Sales, Legal, and Finance.
  • Stay current on cross-border e-commerce trends, competitor logistics offerings, and platform-specific policy changes (e.g., customs, tariffs, compliance requirements) that affect account strategy.
  • Represent Swiftx at client meetings, industry events, and site visits, including occasional travel to client offices or Swiftx facilities.
  • Mentor and provide guidance to the Key Account team and coordinate shared best practices across the team.
  • Mandarin language fluency (spoken and written) — required. This role communicates directly with Mandarin-speaking platform partners on a daily basis.
  • Professional working proficiency in English.
  • Bachelor's degree in Business, Supply Chain, International Trade, or a related field, or equivalent practical experience.
  • 3+ years of experience in key account management, client success, business development, or a related commercial role.
  • Experience working with, or deep familiarity with, cross-border e-commerce platforms such as TikTok Shop, Temu, SHEIN, or similar.
  • Strong understanding of logistics, fulfillment, or supply chain operations; experience in parcel delivery, freight, or 3PL environments is highly valued.
  • Proven track record of managing client relationships, meeting revenue or growth targets, and resolving operational escalations.
  • Excellent communication, negotiation, and stakeholder management skills across cultures and time zones.
  • Comfortable working with data — building reports, tracking KPIs, and using performance data to guide account decisions.
  • Willingness to travel occasionally and to accommodate meeting schedules aligned with China business hours as needed.
  • Base Salary: 80k-100k + bonus
  • 7 PTO days
  • 5 Paid Sick Leave Days
  • 6 Paid Holidays
  • 401K
  • Medical insurance, Dental and Vision Insurance, STD/LTD
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