We are seeking an experienced Customer Service Representative to support our team in a fast-paced HVAC manufacturing environment. This temporary role is ideal for a candidate who can quickly step in, manage customer accounts, and coordinate orders for custom ductwork and fabricated metal components with minimal supervision.
Key Responsibilities
- Serve as the primary point of contact for customers ordering HVAC and sheet metal products
- Process and manage orders, including custom specifications and dimensions
- Provide accurate order status, lead times, and product information
- Coordinate with production (coil line, bending, and assembly) to ensure timely fulfillment
- Communicate delays, material issues, or changes proactively
- Maintain accurate documentation and order records
Qualifications
- 3+ years of Customer Service experience
- Experience in manufacturing, HVAC, or metal fabrication strongly preferred
- Strong attention to detail and ability to manage multiple orders
- Excellent communication and problem-solving skills
- Experience with ERP or order entry systems preferred
Position Details
- Temporary position
- Office setting within a manufacturing facility
- Fast-paced, team-oriented environment
Company Description
McDaniel Metals, LLC specializes in fabricating aftermarket HVAC components using sheet metal and a variety of equipment such as CNC Lasers, Panel Benders, Automated Coil lines, CNC Press Brakes, Spot Welders, etc. We maintain a combined manufacturing facility of 160,846 sq. ft.; featuring 3 facilities.