Temporary Remote Customer Service Manager Jobs in Bothell, WA

Salary : $48,183.96 - $61,496.40 Annually
Location : Main County Campus-3000 Rockefeller Ave, Everett, WA
Job Type: Temporary
Remote Employment: Flexible/Hybrid
Job Number: 2026-00219
Department: Human Services
Division: Human Services Housing & Community Services
Opening Date: 07/09/2026
Closing Date: 7/19/2026 11:59 PM Pacific
Description
Join Our Snohomish County Human Services Energy Team!
Looking for a New Opportunity?
Purpose:
The Energy Assistance Program is hiring up to two (2) Temporary Energy Assistant I positions that are funded through the Low-Income Household Energy Assistance Program (LIHEAP). These positions will be full time with benefits and will work up to six months.
This is a hybrid position, and successful candidates will be required to work in the office at least 2 to 3 days per week. You may opt to work in the office 5 days per week. To work remotely, you must have high-speed internet and a private office space.
Position Purpose:
The successful candidates will be able to handle high volumes of paper and digital applications while ensuring the protection of personal information. They will enjoy a rewarding, fast-paced team environment and are able to work effectively in the office and remotely.
About You:
We are looking for dynamic individuals with excellent computer skills. They must be able to provide direct services in person and on the phone to a very diverse population including low-income, seniors, people with limited English, people with disabilities, and Veterans.
These individuals must have the ability to learn and retain program-related information quickly and continuously. They must be able to communicate professionally and effectively when encountering disgruntled or challenged clients in crisis.
About Human Services:
Human Services Department mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community.
The Human Services Department includes over 350+ diverse, friendly, and dedicated employees who receive outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community.
To Be Considered:
Applicants must electronically submit an application through Snohomish County's NeoGov site by 11:50 p.m. on the closing date. A resume and cover letter are required. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of the posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at 855-524-5627.
Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.
Please reach out to Joeann Turck at with any questions regarding this job posting.
BASIC FUNCTION
To interview low-income clients and establish their eligibility for grant funded energy and weatherization programs. Process necessary documents for compliance with regulations.
Job Duties
STATEMENT OF ESSENTIAL JOB DUTIES

1. Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
2. Answers telephone; respond to questions or routes calls to correct party.
3. Reviews client files to ensure that all documents are signed and completed per contract compliance.
4. Provides information and referral to Community Service Agencies.
5. Enters information on the computer in specialized format, including application, program or financial data.
6. Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.

STATEMENT OF OTHER JOB DUTIES

1. Provides client training in Energy Conservation.
2. Assists client in budget counseling.
3. Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
4. Assists with appointment scheduling.
5. Performs related duties as required.

Minimum Qualifications
One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. LIHEAP Energy Assistance Program experience preferred. Must pass job related tests.
PREFERRED QUALIFICATIONS
LIHEAP Energy Assistance Program experience preferred.
Additional Information
KNOWLEDGE AND ABILITIES
Knowledge of:

• computers, data entry and standard software programs such as Microsoft Word and Excel
• standard office practices and procedures and all related office work
• standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct

Ability to:

• perform mathematical computations
• communicate effectively with a diverse population
• learn and retain a complex series of rules and regulations to determine eligibility and benefits
• explain complex rules, policies and procedures in a concise easy to understand manner
• read, interpret and enter data accurately and rapidly
• maintain an organized work setting, tracking forms and applications
• work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions
• accurately follow oral and written instructions
• maintain accurate records and prepare required reports
• maintain a professional demeanor while exercising good judgment

SUPERVISION
Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.
WORKING CONDITIONS
The work is performed in the usual office environment with occasional field work when assisting clients.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
Visit to learn more about the following benefits.
County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these for medical insurance. The County pays the for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's to learn more.
01
Following are a series of supplemental questions to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general on-line application. The employment history and education detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review selection process, A resume must be submitted, but it will not substitute for the general on-line application or supplemental questions; responses such as "see resume" or "see application" will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general on-line application/work history and by your references?

• Yes
• No

02
How many years of experience do you have performing a variety of office work, client interviewing and computer usage?

• No experience to less than one year experience
• One year or more experience

03
Describe your previous experience in a variety of office work, interviewing and computer usage. Be specific please. If none, enter N/A.
04
How many years of experience do you have working in energy assistance or other financial assistance programs?

• No experience to less than six months experience
• Six months experience to two years' experience
• More than two years' experience

05
Describe your previous experience working in energy assistance or other financial assistance programs. Be specific please. If none, enter N/A.
06
Do you have experience in any of the following? Select all that apply.

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Data Entry
• Electronic scanning of documents
• None of the above

07
Please describe your ability in following detailed instructions when completing tasks.

• I can follow detailed instructions with almost no errors
• I can follow detailed instructions with some errors
• I can follow detailed instructions with many errors

08
Please describe your ability to adapt to changes in instructions or procedures when completing tasks.

• I can adjust to changes in instructions easily
• I can adjust to changes in instructions fairly well
• I cannot adjust very well to changes in instructions

09
Please describe your ability to work with clients or the public.

• I am very comfortable working with many different people
• I am fairly comfortable working with many different people
• I am not comfortable working with other people

10
Please describe your ability to work in a fast-paced work environment.

• I can work in a fast-paced work environment
• I can work fairly well in a fast-paced work environment
• I cannot work in a fast-paced work environment

11
Please describe your math skills.

• I can add, subtract, multiply and divide numbers accurately almost all of the time
• I can add, subtract, multiply and divide numbers but need to double-check and correct errors
• I am not able to add, subtract, multiply and divide numbers well and find that I make many errors

12
Please describe your ability to work as a team.

• I enjoy working on a team and appreciate the ideas different people bring to the table.
• I can work on a team, though I find it challenging at times
• I prefer to work alone

13
Please describe your ability to work with customers who are in crisis and under significant stress.

• I am calm and patient and able to help them to complete forms
• I can work with these customers, but would like support or training
• I find it difficult, and I would be uncomfortable

14
How many years of experience do you have answering phones or making calls?

• One year or more experience
• Less than one year of experience
• No experience

15
How many years of experience do you have determining income levels for a client?

• One year or more experience
• Less than one year of experience
• No experience

Required Question