DescriptionSystems Administrator
Full-time, weekday shifts, occasional evening, night, and weekends support for emergent needs. Position SummaryThe Systems Administrator is a team player with the desire to learn and help the company succeed. Their primary roles are to implement, maintain, and support company information technology systems, as well as provide support to the end users of those systems. The System Administrator will have contact with employees, management, community members, and vendors. Must be able to work both independently and in team environments.
Primary Responsibilities- Provides first and next-level response for all technology-related issues.
- Processes incoming requests via email, web, and phone to ensure courteous, timely, and effective resolution of end user and system issues.
- Provides hands-on and remote technical support for end users.
- Responds to a variety of technical issues related to hardware, software, and business processes.
- Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems.
- Documents and tracks status of inquiries; coordinates appropriate response and follows up to ensure end-user satisfaction.
- Participates in the analysis of client-identified issues or problems that may require changes to department procedures, standards, or systems.
- Performs entry and advanced-level system administrator functions.
- Installs various cabling and technology equipment within the company.
- Installs and configures software and hardware
- Manages network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoots issues and outages
- Ensure security through access controls, backups, and firewalls
- Upgrades systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals, and IT policies
Other Duties- Provides administration of all client systems and software including computers, printers, mobile devices, operating systems, applications, etc.
- Provides ticket escalation management of all incoming service requests.
- Provides support and management of help desk application including ticket tracking, ticket escalation, knowledge base development, knowledge base management, and technical support related to help desk application.
- Develops and maintains OS images.
- Maintains and updates system inventory for company systems.
- Maintains and supports printer environment.
- Develops and maintains end-user documentation.
- Supports and maintains server room environment.
- Assists in product evaluations.
- Assists in end-user education.
RequirementsQualificationsDegree or certifications in IT applications is preferred. Related degree or IT certifications may be considered.
Minimum of three years of IT support experience is required. Healthcare experience is highly desirable. Must have a strong technical knowledge of computer and data communication systems. Ability to closely follow instructions and provide attention to detail is required. Excellent problem-solving skills and critical thinking, as well as the ability to communicate in a clear and professional manner are a must. Multi-tasking and project prioritization are essential.
Experience with databases, networks (LAN, WAN), and patch management. Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery. Ability to create scripts in Python, Perl or other language. Familiarity with various operating systems and platforms.
Experience with Microsoft Office, Adobe Software, Windows Desktop and Server Operating Systems, Microsoft Active Directory, Systems Imaging Software and Exchange/Outlook. Demonstrated ability to troubleshoot and repair IT systems and software required.
Some travel is required to meet the needs of multiple locations served.