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Temporary Inbound Call Center Jobs in Iowa (NOW HIRING)

Equiniti

Call Center Representative Bilingual

Nevada, IA · Remote

$19/hr

... temporary assignment with full time hours, lasting 2-3 months, may extend or end sooner--100 ... Role Summary The Proxy Call Center Representatives handle inbound and outbound calls on various ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Answer inbound calls and respond to customer inquiries in a professional manner. * Resolve customer ... and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Answer inbound calls and respond to customer inquiries in a professional manner. * Resolve customer ... and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process ...

AMBA

Account Development Specialist

Des Moines, IA

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Cedar Rapids, IA

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Des Moines, IA · On-site

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Davenport, IA · On-site

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Des Moines, IA · On-site

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Davenport, IA

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Cedar Rapids, IA

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

AMBA

Account Development Specialist

Des Moines, IA

$18/hr

Are uncomfortable managing high inbound call volume * Need a highly flexible or unstructured workday What You Bring * One year of call center experience preferred * One or more years of sales ...

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Temporary Inbound Call Center information

What is the difference between Temporary Inbound Call Center vs Customer Service Representative?

AspectTemporary Inbound Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentCall centers, often temporary or seasonal setupsOffice or remote settings, permanent or long-term roles
Employer & IndustryCall centers, telecommunication, retail supportVarious industries including retail, healthcare, finance
Search & Comparison IntentTemporary, short-term customer support rolesLong-term customer service careers

Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.

What is a Temporary Inbound Call Center job?

A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.

What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?

One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a Temporary Inbound Call Center Representative, and why are they important?

To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.
What are the most commonly searched types of Inbound Call Center jobs in Iowa? The most popular types of Inbound Call Center jobs in Iowa are:
What cities in Iowa are hiring for Temporary Inbound Call Center jobs? Cities in Iowa with the most Temporary Inbound Call Center job openings:
Temporary Inbound Call Center jobs near you
Call Center Representative Bilingual

Call Center Representative Bilingual

Equiniti

Nevada, IA • Remote

$19/hr

Full-time

Posted 11 days ago

Equiniti rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Management Level

I

This role requires being bilingual in Mandarin Chinese/English
This is a temporary assignment with full time hours, lasting 2-3 months, may extend or end sooner--100% remote

EQ, Next Starts Now
We are EQ, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. EQ's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.
With the integration of Notified, EQ is the only global technology partner dedicated to both public relations and investor relations solutions.


Role Summary
The Proxy Call Center Representatives handle inbound and outbound calls on various Proxy and Information Agent Campaigns.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

  • Handle incoming and outgoing Proxy Solicitation and Information Agent calls.

  • Handle a large volume of calls from an automated dialer.

  • Manual research of contact information for shareholders.

  • Solicit shareholder votes and accurately record voting instructions.

  • Respond to shareholder inquiries using fact sheets and materials provided.

  • Maintain an updated call center database by entering information.

  • Produce results and maintain required performance metrics.

  • FULL TIME HOURS, Monday - Friday

  • Some Saturdays may be required.

  • MANDATORY 2-day paid Training and peer coaching period attendance.

  • PC [Windows 8 or higher]-No Macs, Chromebooks, iPads or Tablets.

  • Must have good internet speed and a quiet workspace.

  • Overtime [paid] is required before or after their shift during peak volumes.

  • Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.

  • Shift Times: 9:00 am - 4:00 pm OR 4:00 pm - 11:00 pm

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

  • 1-3 years of high-volume call center experience.

  • Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).

  • Excellent phone etiquette.

  • Experience working in a high volume/fast paced call center (virtual call center preferred).

  • Resourceful and able to work independently.

  • Ability to quickly react to questions and refer to support guides.

  • Ability to effectively follow scripts and department procedures.

Compensation

  • $19.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

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