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Temporary Inbound Call Center Jobs in Iowa (NOW HIRING)

MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process ...

MCI Careers

Temporary Hurricane Contact Center Agent

Iowa, IA · On-site

$15.25 - $20.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Des Moines, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Des Moines, IA · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Des Moines, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

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All JobsInbound Call Center JobsTemporary Inbound Call Center JobsTemporary Inbound Call Center Jobs in Iowa

Temporary Inbound Call Center information

What is the difference between Temporary Inbound Call Center vs Customer Service Representative?

AspectTemporary Inbound Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes training providedHigh school diploma or equivalent, customer service experience often preferred
Work EnvironmentCall centers, often temporary or seasonal setupsOffice or remote settings, permanent or long-term roles
Employer & IndustryCall centers, telecommunication, retail supportVarious industries including retail, healthcare, finance
Search & Comparison IntentTemporary, short-term customer support rolesLong-term customer service careers

Temporary Inbound Call Center roles focus on short-term customer support, often with minimal credentials and in call center environments. Customer Service Representatives typically hold more permanent positions with similar skills but may require more experience and work in diverse settings. Both roles serve customer needs but differ mainly in duration and employment type.

What is a Temporary Inbound Call Center job?

A Temporary Inbound Call Center job involves handling incoming calls from customers for a specific period, often to address seasonal demand, special projects, or short-term needs. Employees in this role answer questions, resolve issues, and provide information or support related to a company's products or services. These positions typically require strong communication skills, the ability to multitask, and proficiency with computer systems. Temporary call center jobs can last from a few weeks to several months, depending on the employer's needs.

What are some common challenges faced in a temporary inbound call center role, and how can I prepare for them?

One of the main challenges in a temporary inbound call center position is quickly adapting to new scripts, systems, and procedures, since training periods are often shorter than in permanent roles. You’ll also need to handle high call volumes while maintaining professionalism and meeting performance metrics such as average handle time and customer satisfaction. Preparing by practicing active listening, learning basic troubleshooting techniques, and familiarizing yourself with call center software can help ease the transition. Being adaptable and open to feedback will further support your success in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a Temporary Inbound Call Center Representative, and why are they important?

To thrive as a Temporary Inbound Call Center Representative, you typically need strong verbal communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with call center phone systems, customer relationship management (CRM) software, and basic computer applications is usually required. Outstanding patience, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.
What are the most commonly searched types of Inbound Call Center jobs in Iowa? The most popular types of Inbound Call Center jobs in Iowa are:
What cities in Iowa are hiring for Temporary Inbound Call Center jobs? Cities in Iowa with the most Temporary Inbound Call Center job openings:
Temporary Inbound Call Center jobs near you
Internet Technical Support Representative I

Internet Technical Support Representative I

Mediacom Communications Corporation

Red Oak, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Position: Internet Technical Support Representative I
Who we are:
Since 1995, Mediacom Communications has become a coast-to-coast presence, operating in 22 states and employing a team of over 4,000 people, with a mission to bridge the digital divide between America's major cities and smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview:
Take incoming calls in a call center environment, assisting internet and phone customers with technical service issues, including software configuration. Provide the best customer experience from the beginning to the end of each call. Build customer loyalty by using active listening and the provided troubleshooting call flows to resolve technical issues with cable, internet, home, and mobile phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role.
Position Schedule- Fully Hybrid at 6 months:
• Month 1-3: Training (onsite)
• Month 4-5: Live calls, ongoing training as needed (onsite)
• Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team, including:
  • $1000 Sign-On Bonus!
  • Company Provided Equipment
  • Hybrid schedule! The first six months will be fully on-site while Mediacom provides training for your new role. After successfully completing training, you'll transition to a hybrid schedule-25% in-office and 75% remote-provided your performance remains successful.
  • Health, vision, and dental insurance!
  • Paid vacation, holidays, and flex paid time off!
  • 401K with generous company match!
  • Pay increases through self-guided training!
  • Monthly commission potential!
  • Shift differential pay increase for evening shifts!
  • Bi-weekly performance bonus opportunity!
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services is provided!
  • Education Enrichment up to $5,000 per year for qualified employees!
  • Employee Wellness Program!
  • Pain on-the-job training and opportunity to promote!

Position Responsibilities:
  • Provide exceptional customer service and drive sales by naturally guiding customers toward the right solutions.
  • Introduce services to both new and existing customers and confidently recommend upgrades that enhance value while maximizing every interaction.
  • Adapt effectively to a fast-paced and continuously evolving work environment.
  • Demonstrate strong multitasking skills, including the ability to talk, type, read, and actively listen while navigating multiple systems and maintaining customer engagement.
  • Meet or exceed attendance expectations and maintain adherence to scheduled work hours.
  • Meet or exceed established sales goals and performance objectives.
  • Meet or exceed monthly quality assurance and scored call performance metrics.
  • Educate customers on product features, benefits, and available promotions in a clear, accurate, and compelling manner.
  • Address customer concerns and objections professionally, turning challenges into positive outcomes whenever possible.
  • Build rapport quickly and foster positive, lasting customer relationships through every interaction.

Position Requirements:
  • High school diploma or GED required; associate degree preferred.
  • 1-2 years of experience in customer service; previous experience in an inbound call center preferred.
  • Technical support experience preferred, with the ability to translate information into customer-friendly solutions.
  • Demonstrated ability to multitask effectively (speaking, typing, and navigating multiple systems simultaneously).
  • Knowledge of common consumer internet software, including various browsers and email platforms, preferred.
  • Basic proficiency with Microsoft Windows and email applications.
  • Strong customer service skills, including listening skills, processing detailed information, and the ability to establish rapport with customers.
  • Excellent written and verbal communication skills in a fast-paced, performance-driven environment.
  • Experience in a dual-monitor environment preferred, with the ability to quickly toggle between systems.
  • Minimum typing speed of 30+ WPM.
  • Flexibility to work evenings, weekends, holidays, and overtime as needed.
  • Ability to identify customer needs and recommend solutions that drive value and results; sales experience a plus.
  • Strong problem-solving skills.
  • Basic knowledge of Microsoft Windows and experience using email programs.

Why Join Us?
  • Make an impact: Help customers save money and get the most value from their services - every call matters!
  • Uncapped Potential: Your performance drives your success, with opportunities to exceed goals and grow your earnings.
  • Career Growth: We invest in your development with ongoing training, coaching, and advancement opportunities.
  • Team Environment: Work alongside supportive leaders and teammates who celebrate wins and help you succeed.
  • Fast-Paced & Engaging: No two calls are the same - stay challenged, sharp, and motivated every day.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $15.00 - $16.50 per hour. When making a job offer, we consider several factors, including years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.
#LI-Hybrid
Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact careersassistance@mediacomcc.com or dial 845-443-2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.

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