Salary : $2,732.00 - $4,682.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: ORS1234-224233-8326KK
Department: Louisiana Works
Division: Office of Unemployment Insurance Administration
Opening Date: 08/03/2026
Closing Date: 8/8/2026 11:59 PM Central
About this Job
Office of Unemployment Insurance
Division: Tax Call Center
Location: East Baton Rouge Parish
Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.
Office of Unemployment Insurance Administration (OUIA) Overview:
OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals
This position reviews, interprets, and applies Unemployment Insurance (UI) Employment Security Law in the maintenance of unemployment insurance tax accounts for approximately 100,000 employers. The position exercises independent judgment and ensures compliance with state and federal laws and generally accepted accounting principles.
The duties directly impact the UI Accounting Program and require providing customer service while maintaining a basic knowledge of Tax Operations areas, including Employer Status, Experience Rating, Benefit Charges, Delinquent Accounts, Tax Adjustments, the Employer Tax Call Center, Monetary Reconsiderations, and Field Audit.
AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
- Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
Minimum Qualifications
Three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Details:
- Determines employer liability or non-liability to state unemployment taxes and issue the appropriate determination to employing entity.
- Review and process payments received through the agency portal and make adjustments to misapplied payments.
- Researching and updating power of attorney (POA) files with the name of the individual or company granted authorization to represent a specific employer.
- Confers with private accountants, title companies, CPA's attorneys, representatives from federal and state revenue departments, clerk of courts, sheriffs, state legislators, and bankruptcy trustees concerning wage/tax discrepancies in wages, contributions, interest and/or penalty charges or unaccepted reports, outstanding debts owed by employers with pending sheriff sales and bulk sales.
- Support UI Initiative to provide excellent customer service by taking incoming calls from employers in response to notices, specifically, delinquent notices, overpayment notices, rate notices, and status of account changes, including incoming calls from employers seeking technical assistance with wage file upload.
Position Specific Details:
Location: Baton Rouge, La
Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty
Career Progression Group: ORS Specialist 1, ORS Specialist 2, ORS Specialist 3, or ORS Specialist 4
Please click on the links below to learn more about each job level:
ORS SPECIALIST 4
How to Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the
"Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in the application (i.e.,
relevant, detailed experience/education). Resumes
WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
All applicants selected for employment must submit to drug screening and a background check.
Contact Information:
For further information about this vacancy, contact:
Kedrick Kennedy
Louisiana Works is an equal employment opportunity employer and
SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (),
- Louisiana School Employees Retirement System (), among others
01
Do you have customer service experience?
02
Do you have any knowledge of the Unemployment Insurance program?
03
Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?
- I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
- I try to weigh options but struggle when there's uncertainty, competing priorities, or unclear outcomes.
- I make timely, well-reasoned decisions by using available information, context, and trade-offs.
- I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.
04
MAJ: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs?
- I struggle to manage resources, don't always follow required procedures, or have trouble keeping accurate records.
- I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
- I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team's goals.
- I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.
06
MR: Managing Resources - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07
Thinking Critically - How do you analyze information and draw meaningful conclusions from it?
- I miss key details or oversimplify information, and my conclusions may not be based on evidence.
- I try to analyze information, but I may overlook the relevance or credibility of my sources.
- I analyze key information, consider the evidence, and form logical conclusions based on credible sources.
- I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.
08
TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
