At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
This is a temporary role lasting to the end of October 2026.
Hourly pay: $27.00-$28.00/hour
ESSENTIAL FUNCTIONS:
- Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
- Supervise concierge staff and provide training for excellent guest service (25%)
- Coordinate guest amenities, transportation, and special accommodations (15%)
- Maintain guest records and room inventory accurately (10%)
- Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
- Address guest feedback and resolve concerns promptly (10%)
EXPERIENCE/QUALIFICATIONS:
Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
KNOWLEDGE, SKILLS, AND ABILITY:
Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.
In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.
Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.