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Temporary Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Acosta

Chain Sales Team_Cruise Line Channel

Miami, FL · On-site

$76K - $109K/yr

Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...

Acosta

Chain Sales Team_Cruise Line Channel

Miami, FL · Remote

Working closely with cruise line operators, you will build strong relationships, understand their ... Proficiency in MS Office suite and CRM systems. * Analytical mindset with strong problem-solving ...

American Cruise Lines

Cruise Director

The Dalles, OR

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Florence, AL

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Providence, RI

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Washington, DC

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

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Temporary Cruise Line Customer Service information

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How much do temporary cruise line customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for temporary cruise line customer service in the United States is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is a temporary cruise line customer service job?

Temporary Cruise Line Customer Service jobs involve assisting cruise passengers with their inquiries, resolving issues, and providing support before, during, or after their cruise. These positions are typically seasonal or contract-based, lasting for a set period such as during peak travel times. Duties may include answering questions about bookings, handling complaints, and ensuring guests have a positive experience. Employees may work on board the ship or in a call center on land. Strong communication and problem-solving skills are important for this role.

What are the key skills and qualifications needed to thrive as a temporary cruise line customer service representative?

To thrive as a Temporary Cruise Line Customer Service representative, you need strong communication skills, problem-solving abilities, and prior experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with reservation systems, CRM software, and multi-line phone systems is typically required. Exceptional patience, cultural sensitivity, and a positive attitude help you build rapport with diverse guests and handle challenging situations. These skills and qualities are essential for ensuring guest satisfaction, resolving issues efficiently, and representing the cruise line's brand during high-volume travel periods.

What are the most common challenges faced in a temporary cruise line customer service role, and how can I prepare for them?

In a temporary cruise line customer service position, one of the main challenges is adapting quickly to the fast-paced and dynamic onboard environment, especially during peak travel seasons. You'll interact with guests from diverse backgrounds, often needing to resolve issues or answer questions efficiently and with a positive attitude. To prepare, focus on developing strong communication skills, flexibility, and the ability to remain calm under pressure. Familiarizing yourself with the cruise line's policies and common guest concerns can also help you respond confidently and provide exceptional service.
What cities are hiring for Temporary Cruise Line Customer Service jobs? Cities with the most Temporary Cruise Line Customer Service job openings:
What are the most commonly searched types of Cruise Line Customer Service jobs? The most popular types of Cruise Line Customer Service jobs are:
What states have the most Temporary Cruise Line Customer Service jobs? States with the most job openings for Temporary Cruise Line Customer Service jobs include:
Temporary Cruise Line Customer Service jobs near you
Infographic showing various Temporary Cruise Line Customer Service job openings in the United States as of July 2026, with employment types broken down into 48% Full Time, 2% Part Time, 1% Temporary, 1% Contract, 46% Nights, and 2% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,497 per year, or $16.6 per hour.

Luxury Cruise Specialist

Norwegian Cruise Line Holdings Ltd

Sunrise, FL • On-site

Full-time

Posted 22 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Responsible for providing our travel agents and their guests with a seamless booking experience and exceptional customer service.
  • The position serves as the "voice" of Regent Seven Seas Cruises and is the first point of contact for travel agents.
  • Build relationships by answering incoming calls, identify the callers' needs, and sell the Regent experience that best fits the client's needs..
POSITION RESPONSIBILITIES:
  • Build rapport and long-term relationships with luxury cruise customers, travel agents and other partners.
  • Recommend and sell Regent Seven Seas cruise products and services to travel agents and their clients while using travel product expertise and knowledge of luxury destinations around the world.
  • Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation, and servicing that reservation up until the cruise begins.
  • Create and document special requests, services, and cruise "add on" purchases requested by the customer or travel agent.
  • Maximize revenue opportunities by selling the full experience, from suite upgrades, insurance policies, hotels, shore excursions, and/or gift items.
  • Escalate all issues and pertinent matters to the appropriate resource to ensure resolution.
  • Perform other job-related functions as assigned..
KNOWLEDGE & EXPERIENCE:
EDUCATION:
  • High School Diploma or equivalent required
  • Four-year college degree preferred (Business Administration or related field of study) or equivalent combination of education and work experience
EXPERIENCE:
  • Minimum one year of sales experience required.
  • Telephone or Travel Sales preferred..
KNOWLEDGE & SKILLS:
  • Assertive sales skills and eagerness to grow within the organization
  • Strong written and verbal communication skills to include professional telephone etiquette, email, and letter writing with correct spelling and grammar
  • Demonstrate knowledge of Microsoft applications including Word, Excel, and Outlook
  • Experience with travel reservations systems preferred
  • Ability to develop and maintain professional relations with diverse cliental
  • Ability to quickly learn and maintain knowledge of Regent products, services, and promotions
  • Capable of maintaining professional composure and performing effectively under stress and pressure
  • Demonstrates a strong drive and high energy to achieve specified sales and service goals

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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