Job Summary:
The Midtown Group is seeking experienced IT Help Desk Technicians to support a multi-year federal contract in Washington, DC. The role involves providing advanced desktop and endpoint support, troubleshooting complex technical issues, and collaborating with various IT teams to enhance service delivery.
Responsibilities:
• Prepare, image, configure, and deploy Windows desktops, macOS computers, and mobile devices.
• Install, configure, troubleshoot, maintain, and repair hardware, software, and peripheral devices.
• Perform operating system upgrades, firmware updates, software installations, and security patching.
• Register and manage iOS and Android devices within enterprise Mobile Device Management (MDM) platforms.
• Support Microsoft Intune, JAMF, Ivanti, KACE, or equivalent endpoint management solutions.
• Troubleshoot advanced desktop, authentication, identity, network connectivity, and endpoint issues.
• Analyze Windows Event Viewer logs and macOS Console logs to identify and resolve recurring problems.
• Administer Microsoft Entra ID (Azure AD) and Active Directory user accounts, permissions, and group policies.
• Support macOS administration including FileVault, configuration profiles, enrollment, and enterprise authentication.
• Assist users with MFA, secure remote access, collaboration tools, cloud applications, and endpoint technologies.
• Replace defective hardware and maintain accurate asset inventory documentation.
• Perform secure drive sanitization using approved enterprise tools.
• Maintain detailed ticket documentation and communicate status updates throughout the support lifecycle.
• Provide conference room technology support and daily onsite technical assistance.
• Partner with Service Desk, Engineering, Network Operations, Cloud Services, and Cybersecurity teams.
• Mentor Tier I support personnel and assist with complex escalations.
• Develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base articles.
• Identify recurring issues and recommend process improvements.
• Support endpoint automation and configuration management initiatives.
• Participate in infrastructure and endpoint modernization projects as assigned.
Qualifications:
Required:
• Experience supporting enterprise Windows and macOS environments.
• Experience imaging, deploying, configuring, and managing enterprise endpoints.
• Hands-on experience with endpoint management platforms including: Microsoft Intune, JAMF, Ivanti, KACE, or equivalent enterprise solutions.
• Experience administering Microsoft Entra ID (Azure Active Directory) and Active Directory.
• Strong understanding of Multi-Factor Authentication (MFA), identity management, and Role-Based Access Control (RBAC).
• Experience troubleshooting authentication, endpoint performance, and network connectivity issues.
• Ability to analyze Windows Event Viewer, macOS Console logs, and other diagnostic tools.
• Knowledge of patch management, automated imaging, endpoint deployment, and configuration management.
• Experience supporting cloud and hybrid environments, including AWS-integrated identity solutions.
• Understanding of Zero Trust security principles and enterprise endpoint security best practices.
• Strong customer service, communication, documentation, and problem-solving skills.
• Ability to work effectively in a collaborative enterprise IT environment.
Preferred:
• One or more of the following certifications is preferred: CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate (or equivalent), Apple Certified IT Professional, AWS Certified Cloud Practitioner (or higher), ITIL Foundation, AWS Certified SysOps Administrator – Associate
• Bachelor's degree in Information Technology, Computer Science, or a related technical field.
Company:
The Midtown Group is a staffing and recruiting company specializing in temporary, contract, and direct hire placement services. Founded in 1989, the company is headquartered in Washington, USA, with a team of 11-50 employees. The company is currently Early Stage.