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Temporary Agent Support Representative Jobs in Boston, MA

NQA

Client Support Representative

Acton, MA · On-site

$55K/yr

** THIS IS A TEMP-TO-PERM POSITION** Role of the Department: The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a ...

CIEE Inc

CIEE Temporary Candidate Pool

Boston, MA · Remote

$20 - $30/hr

Support study abroad and international exchange programs through admissions, advising, and program ... Temporary assignments may be full-time or part-time and vary in length. * Roles may be remote ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their ... agent-driven system works, enabling faster diagnosis over time • You represent the voice of the ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development ... Collaboration on reliability improvements and agent behavior tuning * Representation of customer ...

mmgoodwill

Textile Agent - Boston (part time)

Roxbury, MA · On-site

$16.25 - $21.75/hr

The requirements listed below are representative of the knowledge, skill and/or ability required ... Supports other areas within department as needed (i.e. pin tag, rack strip, hanging of clothes)

Alphabe Insight

Customer Service Agent

Boston, MA · On-site

$34K - $38K/yr

... representing our clients with professionalism at every event. We believe in developing talented ... Provide exceptional customer support through phone, email, and other communication channels.

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Temporary Agent Support Representative information

See Boston, MA salary details

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How much do temporary agent support representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for temporary agent support representative in Boston, MA is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Temporary Agent Support Representative vs Customer Service Agent?

AspectTemporary Agent Support RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training varies by company
Work EnvironmentCall centers, support desks, or remoteCall centers, retail, or online support
Employer & IndustryInsurance, telecom, government agenciesRetail, tech companies, service providers
Search & Comparison IntentTemporary, support, agent rolesCustomer service, support, client interaction

The Temporary Agent Support Representative typically handles support tasks on a temporary basis, often in specialized industries like insurance or telecom. Customer Service Agents focus on assisting customers with inquiries or issues, usually in retail or service sectors. While both roles require similar credentials and work environments, their primary functions and industry focus differ, catering to different employer needs and job search intents.

What are the most commonly searched types of Agent Support Representative jobs in Boston, MA? The most popular types of Agent Support Representative jobs in Boston, MA are:
What are popular job titles related to Temporary Agent Support Representative jobs in Boston, MA? For Temporary Agent Support Representative jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Temporary Agent Support Representative jobs in Boston, MA look for? The top searched job categories for Temporary Agent Support Representative jobs in Boston, MA are:
Temporary Agent Support Representative jobs near you

Client Support Representative

NQA

Acton, MA • On-site

$55K/yr

Full-time

Re-posted 19 days ago

Job description

** THIS IS A TEMP-TO-PERM POSITION**


Role of the Department:

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded and process customers through the certification process.

Job Purpose:

  1. Proactive Client contact
  2. Aid in maintenance of various reports of status
  3. Create and maintain client information in our database, EQM
  4. Responsible for complex clerical assignments following established procedures
  5. Secures information from various sources in production of reports and listings
  6. Interacts with clients in a professional manner to provide assistance when needed
  7. Process customers through the certification process
  8. Maintain multisite audit sampling planners


Principal Tasks:

These individuals will be responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of the assigned Client Support Representative until reassignment becomes necessary.

The specific duties of the Client Support Representatives are as follows:

  • Day to day maintenance and security of assigned Client in database.
  • Direct support of assigned Client requirements & needs
    - Scheduling of all audit activities
    - Questions and answers
    - Requests and inquires
    - Updates information and new developments
    - Provides client notifications of activities
    - Levels of Client satisfaction
    - Use of Registration and NQA Logo
    - Adhering to established KPI’s of the Customer Service Group
  • Maintenance of Client Registration
    - Provides work order or activity information
    - File reviews (unless as defined by accreditation schemes)
    - CAP "chasing" & reviews
    - Conducted Reviews
    - Support other cell or company initiatives related to the client
    - Provides input to the Blue List as appropriate
    - Support program management efforts as appropriate
    - Certificate Maintenance
    - Multisite audit planners and associated multisite required documents
  • Financial Support
    - Assist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)
    - Client collections
  • Business Development
    - Identifying cross selling opportunities for Business Development
    - Support client quotation process as needed
  • Championing Clients needs for NQA
  • Anticipating clients needs
  • Coordination of all activities associated with client


Qualifications and Experience:

  • High school diploma or equivalent. 2-3 years related Customer Service / Program Management experience.
  • Knowledge of ISO 9000 and related ISO registration/certification schemes
  • Knowledge of Microsoft Office and other computer programs
  • Excellent administrative, communications and client telephone contact skills are essential.

Notes:

  • Temp-to-perm position
  • Remote

Monday - Friday, 8:30 AM EST – 5 PM EST
40 hours per week