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University of Miami

Epic Training Lead

Miami, FL · On-site

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click ... The Epic Training Lead trains and supports the institution's clinical systems required for patient ...

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Epic Training Lead

Epic Training Lead

University of Miami

Miami, FL • On-site

Full-time

Medical, Dental

Posted 19 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

230th of 560 rated colleges and universities

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami Health System ("UHealth") IT Department has an exciting opportunity for a full-time Epic Training Lead.

The Epic Training Lead trains and supports the institution's clinical systems required for patient care and maintains a solid understanding of the overall integration of business applications to provide training and support to staff members. The Epic Training Lead leads in the communication of new policies and procedures and serves as the primary support contact in all matters related to training. The Epic Training Lead assists junior team members' work efforts in the communication of training policies, coordination of required training, and management of all aspects of classroom and virtual training. The incumbent maintains the scope, schedule, and quality of training as well as maintains current knowledge of UHealth's policies, procedures, and business operations.

  • Administerstraining activities to reinforceappropriate systemusage in the delivery of robust patient-centered care.

  • Reviewsproject plan, monitorstasks and milestones,and reportschanges/status to senior leadership.

  • Providesinstruction to junior team members andreviewstraining through the entire training life cycle while meeting deadlines and initiatives.

  • Leadsthe communication of new policies and procedures related to training.

  • Servesas the primary resource for junior application team members on all aspects of training.

  • Overseesall phases of training, the analysis of new training implementation, and validation of the impactsonthe workflow.

  • Reviewsthe identification and troubleshooting of training issues that arise and delegates the work to resolve them.

  • Overseesthe evaluation and resolution of training issues, identification and implementation of requested training changes, retrieval of requested data, and day-to-day training operations.

  • Collaborateswith analysts on application changes and new features to develop training strategies.

  • Reviewsthe interaction with stakeholders,thebusiness community, and end-users to ensure training meetsUHealth'sbusiness/clinical needs.

  • Maintainsregular communication with team members andleadsweekly project team meetings.

  • Reviewsthe status of projects and issues on an ongoing basis with leadership.

  • Analyzes, designs, builds,tests, andtroubleshootapplicationand technical issues related to training environments (MST).

  • Participatesin pre-production simulations, workflow integration, testing, and validation of system functionality.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

As a Training Lead, you will report to the Director of the group and will be responsible for:

  • Leading training efforts and delivering highquality ILT and VILT for end users.

  • Mentoring and supporting Principal and Credentialed trainers while maintaining training standards.

  • Partnering with analysts and stakeholders to align training with workflow and system changes.

  • Managing the full training lifecycle, including curriculum, environment readiness, and golive support.

  • Collaborating with Instructional Designer to identify training gaps and drive continuous improvement to ensure effective Epic adoption.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties orresponsibilitiesas necessary.

MINIMUM QUALIFICATIONS:

  • Bachelor'sdegree inrelevant field

  • EpicCare Ambulatory/Kaleidoscope Certifications required

  • 5years ofrelevant experience preferable in healthcare or healthcare-related organization

  • Experience supporting outpatient environments, with a strong understanding of physician, nurse and ancillary roles' workflows, hospital outpatient departments, and end-to-end patient experiences.

  • Knowledge of integrated healthcare workflows, including scheduling, laboratory services, radiology, billing, and inpatient clinical operations.

  • Familiarity with ophthalmology physician practices' workflows and patient experiences.

  • Ability to communicate effectively in both oral and writtenform.

  • Ability tomaintaineffective interpersonal relationships.

  • Ability to recognize, analyze, and solve a variety of problems.

  • Ability to lead, motivate,developand train others.

  • Proficiencyin computer software (i.e.Microsoft Office).

  • Commitment to the University's core values.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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