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Teleservices Direct information

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$40K

$99.5K

$153.5K

How much do teleservices direct jobs pay per year?

As of Sep 5, 2026, the average yearly pay for teleservices direct in the United States is $99,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a teleservices direct?

Teleservices Direct jobs typically involve working in customer service, sales, or support roles where communication with customers occurs primarily over the phone or through digital channels. Employees in these positions may handle inbound or outbound calls, respond to customer inquiries, resolve issues, or promote products and services. These roles require strong communication skills, patience, and the ability to work in a fast-paced environment. Teleservices Direct jobs are common in call centers and companies that prioritize remote customer interaction. They can be full-time, part-time, or even remote positions.

What are the key skills and qualifications needed to thrive as a teleservices direct professional?

To thrive in Teleservices Direct, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes telemarketing certifications is typically required. Outstanding interpersonal skills, resilience, and the ability to handle rejection gracefully help individuals excel in this role. These abilities ensure effective customer interactions, consistent sales or service outcomes, and contribute to a positive company image.

How does a teleservices direct professional typically collaborate with other departments to achieve sales or support goals?

Teleservices Direct professionals often work closely with sales, marketing, and customer support teams to ensure a consistent and effective customer experience. They may relay customer feedback to product or service teams, participate in regular meetings to align on campaign strategies, and coordinate with technical support for issue resolution. This collaborative approach helps streamline processes, address customer needs more efficiently, and achieve shared targets. Being proactive in communication and teamwork is key to success in this role.

What is the difference between Teleservices Direct vs Customer Service Representative?

AspectTeleservices DirectCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, healthcare, support
Job FocusOutbound/inbound calls, sales, supportCustomer inquiries, issue resolution

Both Teleservices Direct and Customer Service Representatives typically require similar credentials and work in call center environments. Teleservices Direct often emphasizes outbound sales and telemarketing, while Customer Service Representatives focus on resolving customer issues. The roles overlap in communication skills and industry usage, but their primary functions differ slightly based on the company's needs.

More about Teleservices Direct jobs

What job categories do people searching Teleservices Direct jobs look for?

The top searched job categories for Teleservices Direct jobs are:

Teleservices Direct jobs near you
Infographic showing various Teleservices Direct job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $99,528 per year, or $47.9 per hour.

Teleservices Representative

7 17 Credit Union

Streetsboro, OH • On-site

$17 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Assist members and potential members through phone and remote channels by providing accurate and friendly service.

  • Perform member transactions such as monetary transfers, loan payoff inquiries, fraud claims, account updates, and online banking support.

  • Document call details, submit helpdesk tickets, and relay member feedback using designated tools.

Job description

About Us
7 17 Credit Union is committed to delivering exceptional service and building strong financial relationships with our members. We’re looking for a motivated, service-driven Teleservice Representative to join our team and support members through remote delivery channels.

Position Summary

As a Teleservice Representative, you’ll be the first point of contact for members and potential members who reach us through phone and other remote channels. You will provide accurate, efficient, and friendly service while identifying opportunities to educate and refer members to products and services that support their financial goals.

Part-Time hours for this role are typically between 32 - 36 hours/week.

This role requires strong communication skills, professionalism, and the ability to thrive in a fast-paced, member-focused environment.

Key Responsibilities

  • Deliver superior member service on every call by fulfilling the member’s primary need and identifying opportunities for additional support or product referrals.
  • Accurately perform member transactions, including:
    • Monetary transfers
    • Loan payoff inquiries
    • Fraud claim intake for lost/stolen cards, ACH disputes, and more
    • Account updates, IRA/CD requests, online banking support, and stop payments
    • Payroll setup and ACH/loan payment processing
  • Maintain high accuracy standards in all transactions and duties.
  • Meet productivity expectations in member service, referrals, and sales goals.
  • Ensure proper caller identification by following prescribed security procedures.
  • Exercise good judgment in waiving fees within guidelines to support positive member experiences.
  • Use designated tools to document call types, submit helpdesk tickets, and relay member feedback.
  • Provide routine information about Credit Union services, membership eligibility, account types, locations, hours, and supported vendors.
  • Maintain strict confidentiality of member information and Credit Union business.

Qualifications

Education:

  • High school diploma or equivalent required.

Experience:

  • Direct sales or cross-sell/product referral experience within the last 3 years.

Skills & Competencies:

  • Strong customer service mindset with patience, enthusiasm, initiative, creativity, and attention to detail.
  • Excellent verbal communication; ability to handle difficult conversations professionally.
  • Problem-solving, decision-making, organization, and time-management skills.
  • Ability to work effectively with members and team members in a professional manner.
  • Comfort with sales-focused responsibilities and identifying member needs.
  • Proficiency using Windows-based systems.
  • Knowledge of Credit Union services or willingness to learn quickly.
  • Must be bondable.

Physical & Work Environment

  • Primarily a sitting position requiring frequent speaking and use of hands.
  • Occasional lifting of up to 10 lbs.
  • Requires close vision and ability to adjust focus.
  • Work environment is typically moderate noise with limited exposure to mechanical parts or environmental conditions.
  • Limited travel may be required.

Ready to make a positive impact on members’ financial lives?
Apply today to join the 7 17 Credit Union team as a Teleservice Representative!

Company Description

Join a company where your work truly matters! At 7 17 Credit Union, you'll find a purpose-driven culture, opportunities for advancement, excellent benefits, and the chance to help members achieve financial success while supporting the communities we serve.