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Telephony Jobs in Ohio (NOW HIRING)

LWC, Inc.

Salesforce Architect

Cincinnati, OH · On-site

$66.25 - $82/hr

Telephony integration and Loan Origination integrations into the SalesForce application Thanks and Regards, -- Madhavi Singh Last Word Consulting Inc. Contact: (201)957-1000 - Ext. 405| | Fax: (201 ...

LWC, Inc.

Salesforce Architect

Cincinnati, OH · On-site

$66.25 - $82/hr

Telephony integration and Loan Origination integrations into the SalesForce application Thanks and Regards, Madhavi Singh Last Word Consulting Inc. Contact: (201)957-1000 - Ext. 405/ / Fax: (201)221 ...

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

Collaborate on telephony systems, networking fundamentals, and firewall configurations * Ensure requirements account for technical dependencies Documentation & Process Excellence * Drive strong ...

Amsoil, Inc.

Network Administrator

Columbus, OH · On-site

This role spans three core disciplines-Network Systems Administration, OS Systems Administration, and Telephony-and involves planning, developing, installing, configuring, testing, documenting ...

ViaPath Technologies

Telecom Technician 3

London, OH · On-site

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

ViaPath Technologies

Telecom Technician

Marion, OH

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

ViaPath Technologies

Telecom Technician 3

London, OH

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

ViaPath Technologies

Telecom Technician

Marion, OH

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

ViaPath Technologies

Telecom Technician

Marion, OH · On-site

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

ViaPath Technologies

Telecom Technician 3

London, OH

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

Acuative Corporation

Field Engineer II

Strongsville, OH · On-site

... telephony equipment and circuits. · Hardware break/fix support for Cisco UCS servers and Nexus switching equipment. · Installation and support of retail technology systems - POS, Digital Signage ...

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Telephony information

See Ohio salary details

$20K

$93.3K

$138.3K

How much do telephony jobs pay per year?

As of Jul 27, 2026, the average yearly pay for telephony in Ohio is $93,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $117,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are the most commonly searched types of Telephony jobs in Ohio? The most popular types of Telephony jobs in Ohio are:
What are popular job titles related to Telephony jobs in Ohio? For Telephony jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Telephony jobs in Ohio look for? The top searched job categories for Telephony jobs in Ohio are:
Telephony jobs near you
Infographic showing various Telephony job openings in Ohio as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $93,337 per year, or $44.9 per hour.
Advanced IPT (Internet Protocol Telephony) Technical Support Specialist

Advanced IPT (Internet Protocol Telephony) Technical Support Specialist

CDK Global

Norwood, OH • On-site

Full-time

Posted 4 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

168th of 245 rated software companies

Job description

Company Description
ADP Dealer Services is now CDK Global.
Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. We are looking to hire over 200 people by January in our new Center of Excellence in Norwood, OH!
GreenLight Your Career.
Job Description
ADP Dealer Services is now CDK Global. Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. GreenLight Your Career.
Position Description:
Provide national support for CDK Internet Protocol Telephony (IPT) clients, systems, products, and initiatives by troubleshooting and resolving level II technical issues. This position will work directly with tier one support associates, clients, engineering, Field Service Engineers, and various vendor partners.
This position requires the individual to assume a leadership role in resolving client issues and to mentor and train other support associates
Position Overview:
  • Receive inbound escalation calls and voicemails from tier one
  • Resolve client and associate inquiries in a timely and accurate manner
  • Attend training as required to stay current with industry developments
  • Understand and implement ADP processes and policies
  • Thoroughly and accurately document all inquiries and activities utilizing the method provided
  • Assume a leadership role in when partnering to resolve client issues
  • Develop and deliver training to other teams as needed
  • Work with product teams to develop and deliver products and enhancements to market
  • Able to cover a rotating on call shift to include weekends and holidays

Qualifications
Outstanding interpersonal skills to deal with diverse personalities and work styles; ability to handle high call volumes and work demands. Superior verbal communication skills. Clear, concise, and timely documentation of troubleshooting and diagnostic work performed.
  • Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness in obtaining information. Ability to quickly assimilate problems and develop a resolution strategy.
  • Ability to work as a team member, contribute to good team dynamics, and work with limited supervision.
  • Ability to adapt to shifting priorities and be able to handle multiple tasks simultaneously.
  • Advanced understanding of data center architecture, design, implementation and support.
  • Ability to multi-task across a variety of client and technical issues.
  • CCNA Required
  • CCNP is a highly desirable
  • Must have the ability to read, write, and speak English fluently. Spanish and French language ability is desirable

Experience:
  • 3-5+ years of user support or implementation experience within a technical support organization is required.
  • Experience in a call or technical assistance center is required as is experience in supporting networks, IP Telephony, or PBX environments.
  • Excellent customer service skills including phone, follow-up, and availability.
  • Proven ability to lead by example and affect a positive change among peers.

A strong level of understanding in at least one of the following key product disciplines is required:
IP Telephony:
  • Experience with Voice/IP, Voice/Frame Relay, Call Manager, Unified Messaging Systems.
  • Networking: Network support, network design, and/or analysis is expected at this level.
  • Good knowledge of TCP/IP, IPX, token ring, and SNA/SDLC protocols. Knowledge of telco WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, etc...).
  • Complete understanding of LAN connectivity hardware and wiring concepts (10/100baseT/routers/Switches/Hubs & terminal servers); router and switching technologies RIP, OSPF, IGRP, EIGRP.

Microsoft Servers: Server support or server install configuration is expected at this level.
Network Operating Systems (Win 98/NT 4.0/2000, Linux, Novell); Network Applications (Exchange, Proxy, IIS, MS Terminal Server).BS/BA degree in Computer Science or equivalent work and educational experience.
Additional Information
We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates.
Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, and advancement in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. We will provide technologies that enable our associates to meet our clients' ever-changing product needs and preferences.
We want each associate to feel like an integral part of a team that is making a discernible positive contribution to CDK's success. Our goal is to be the clear employer of choice for our current and future associates.
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.

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