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Telephony Manager Jobs in Georgia (NOW HIRING)

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... system, and telephony issues. This role offers the opportunity to enhance your technical ...

TIER4 GROUP

Field IT Engineer - Atlanta

Atlanta, GA · Hybrid

$85 - $90/hr

... telephony, and printer support. * Support PCs, laptops, desktops, and high-end engineering workstations, including staging, restore, and recovery. * Manage global information security efforts ...

Charter Global

Sr. Sys Admin

Atlanta, GA · On-site

$82K - $112K/yr

... telephony experience with multiple solutions (ie. Cisco, Avaya/Nortel), working knowledge of PBX ... manage Skype and Exchange • In-depth knowledge of network captures and network troubleshooting ...

Charter Global

Sr. Sys Admin

Atlanta, GA

$82K - $112K/yr

... systems VoIP/telephony experience with multiple solutions (ie. Cisco, Avaya/Nortel), working ... manage Skype and Exchange In-depth knowledge of network captures and network troubleshooting ...

Sangoma

Software Engineering Manager - UCaaS (Remote)

Atlanta, GA · On-site

$100 - $130/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Engineering Manager - UCaaS At Sangoma, you don't just contribute code, you own outcomes. We build ... Proficient with telephony platforms; any ofFreeSWITCH,OpenSIPS,Kamailioor Asterisk * Experience ...

Southern Company

Training Manager

Atlanta, GA

  • Medical

  • Retirement

Manage Training Delivery: Oversee training for internal teams and outsourced providers across ... Leverage telephony systems and artificial intelligence tools to identify training gaps, analyze ...

Southern Company

Training Manager

Atlanta, GA · On-site

  • Medical

  • Retirement

Manage Training Delivery: Oversee training for internal teams and outsourced providers across ... Leverage telephony systems and artificial intelligence tools to identify training gaps, analyze ...

Southern Company

Training Manager

Atlanta, GA

  • Medical

  • Retirement

Manage Training Delivery: Oversee training for internal teams and outsourced providers across ... Leverage telephony systems and artificial intelligence tools to identify training gaps, analyze ...

Union Agener

IT Support Specialist

Augusta, GA · On-site

Manage IT cabling including CAT5, fiber optics, telephone systems * Coordinate with corporate support teams to resolve Wide Area Network (WAN) and IP telephony issues * Coordinate with the Process ...

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Showing results 21-40

All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Georgia

Telephony Manager information

See Georgia salary details

$20.7K

$50.3K

$97.9K

How much do telephony manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for telephony manager in Georgia is $50,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $57,800.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are popular job titles related to Telephony Manager jobs in Georgia?

For Telephony Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Telephony Manager jobs in Georgia look for?

The top searched job categories for Telephony Manager jobs in Georgia are:

Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Georgia as of August 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $50,262 per year, or $24.2 per hour.

Support Manager

Assuranceamerica

Atlanta, GA • On-site

Full-time

Re-posted 21 days ago

Job description

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.

Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data, and Development Teams, you will swiftly address hardware, system, and telephony issues. This role offers the opportunity to enhance your technical proficiency across a diverse range of technologies, including Application, Database, Cloud Services, and Systems. Successful candidates should possess exceptional communication, analytical, and problem-solving skills, coupled with a robust technical acumen, to provide top-notch problem resolution and customer support.

Job Responsibilities

Essential Functions

  • Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
  • Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
  • Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
  • Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
  • Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Lead, plan, and implement assigned projects to completion.
  • Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
  • Act as an escalation point for service desk requests.
  • Establish best practices throughout the technical support process.

Software/ Technical Abilities

  • Proficient in Microsoft Windows and Office 365 (all supported versions).
  • Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
  • Strong phone and communication skills.
  • Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
  • Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
  • Azure Cloud, Zendesk, Intune, ITIL experience are a plus.


Job Qualifications

Formal Education & Certification

Bachelor's degree in Information Systems or related field or experience commensurate with four-year college degree. A+, Net+ or comparable certifications are a plus.

Knowledge & Experience

Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support. Technical certifications or training in PC hardware/software are highly desirable.

Skills & Competencies

  • Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
  • Exceptional customer service and communication skills.
  • Strong interpersonal skills.
  • Deadline-oriented with excellent time management skills.
  • Ability to manage multiple priorities independently for multiple managers or department staff.
  • Capability to interact with users of varying levels of computer expertise.
  • Adherence to company guidelines for attendance and punctuality.

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