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Telephony Manager Jobs in Florida (NOW HIRING)

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

Manage and maintain the CUCM telephony infrastructure supporting enterprise communications. * Ensure high availability and reliable functionality of CUCM services. * Collaborate with network and IT ...

Motorola

Sr. Systems Engineer

Plantation, FL

$90K - $100K/yr

... telephony issues that impact public safety operations. We believe that everything starts with our ... Manage and resolve complex trouble tickets efficiently within service management tools, maintaining ...

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Showing results 21-40

All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Florida

Telephony Manager information

See Florida salary details

$18.3K

$44.5K

$86.7K

How much do telephony manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for telephony manager in Florida is $44,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $51,200.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are popular job titles related to Telephony Manager jobs in Florida?

For Telephony Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Telephony Manager jobs in Florida look for?

The top searched job categories for Telephony Manager jobs in Florida are:

What cities in Florida are hiring for Telephony Manager jobs?

Cities in Florida with the most Telephony Manager job openings:

Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Florida as of August 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $44,483 per year, or $21.4 per hour.

IT Service Delivery Manager

Private Label Staff

Winter Park, FL • On-site

$70 - $75/hr

Contractor

Posted 15 days ago

Job description

Position Summary

We are seeking an experienced IT Service Delivery Manager to lead the daily operations of a technical support team responsible for delivering enterprise IT services across a multi-site environment. This individual will oversee service delivery, infrastructure support, project coordination, and operational excellence while ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs).

The ideal candidate is a hands-on IT leader with experience managing technical teams, supporting enterprise infrastructure, driving process improvements, and collaborating across multiple technology disciplines.

Key Responsibilities

  • Lead and manage the daily operations of the IT support team, including supervisors, project leads, and technical staff.
  • Oversee IT service delivery, ensuring timely resolution of incidents and compliance with established SLAs.
  • Coordinate project schedules, resource planning, and operational priorities across multiple locations.
  • Monitor system performance, availability, and service metrics to ensure reliable IT operations.
  • Develop, implement, and maintain IT operational standards, procedures, and best practices.
  • Oversee incident, problem, change, and request management processes.
  • Manage the deployment, configuration, maintenance, and lifecycle of desktops, laptops, mobile devices, printers, servers, and related IT assets.
  • Coordinate enterprise software deployments, upgrades, patch management, and technology rollouts.
  • Collaborate with infrastructure, networking, security, and application teams to support new technology implementations.
  • Ensure compliance with organizational policies, security standards, and regulatory requirements.
  • Provide advanced technical support for hardware, software, networking, and telephony issues when needed.
  • Monitor service desk performance and drive continuous improvements to service quality and customer satisfaction.
  • Lead performance management, coaching, mentoring, and professional development for technical staff.
  • Support business continuity planning and disaster recovery initiatives.
  • Maintain technical documentation, operational procedures, and knowledge base articles.
  • Travel to multiple office locations to support technology deployments and operational needs (approximately 25–40%).

Required Qualifications

  • Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience.
  • Minimum 7 years of progressive IT experience supporting enterprise technology environments.
  • Previous experience leading technical teams or managing IT service delivery.
  • Strong understanding of IT infrastructure, desktop support, networking, servers, mobile devices, and enterprise applications.
  • Experience managing IT service management (ITSM) processes, including incident, change, problem, and request management.
  • Experience supporting enterprise software deployments, hardware lifecycle management, and patch management.
  • Strong troubleshooting, analytical, and organizational skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
  • Valid driver's license and ability to travel between office locations.

Preferred Qualifications

  • Experience supporting large enterprise or government IT environments.
  • Knowledge of ITIL principles and IT service management best practices.
  • Experience with disaster recovery, business continuity planning, and operational governance.
  • Experience leading infrastructure modernization or enterprise technology initiatives.

Key Skills

  • IT Service Delivery
  • Team Leadership & Staff Development
  • Infrastructure & Desktop Support
  • Incident & Problem Management
  • Asset Lifecycle Management
  • Enterprise Software Deployment
  • Network & Telephony Support
  • Customer Service & Stakeholder Management
  • Process Improvement
  • Project Coordination
  • Technical Documentation
  • Business Continuity & Disaster Recovery
  • IT Operations Management

What We're Looking For

We're looking for a collaborative IT leader who can balance day-to-day operational support with long-term service improvements. The ideal candidate is proactive, customer-focused, and experienced in leading technical teams while ensuring reliable, secure, and efficient IT services across a complex enterprise environment.