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Telephonic Care Manager information

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How much do telephonic care manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for telephonic care manager in Pennsylvania is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $29.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephonic Care Manager, and why are they important?

To thrive as a Telephonic Care Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with care management software, electronic health records, and telehealth platforms is typically required. Outstanding communication, active listening, and problem-solving skills help build rapport and effectively coordinate patient care remotely. These competencies are crucial for ensuring patients receive appropriate guidance and support, leading to better health outcomes and efficient care delivery.

How does a Telephonic Care Manager typically interact with patients and healthcare providers during a typical workweek?

A Telephonic Care Manager spends much of their workweek conducting scheduled phone consultations with patients to assess their health needs, provide education, and coordinate care plans. They also regularly communicate with physicians, nurses, and other healthcare professionals to ensure that patients receive appropriate follow-up and resources. Managing documentation and tracking patient progress are essential responsibilities, often requiring strong organizational and communication skills. Collaboration with multidisciplinary teams is common, and adapting to varying patient needs can be both challenging and rewarding.

What are Telephonic Care Managers?

Telephonic Care Managers are healthcare professionals, often nurses or social workers, who coordinate patient care over the phone. They assess patient needs, provide health education, help manage chronic conditions, and connect patients to resources or services. Their goal is to improve patient outcomes and reduce hospital readmissions by maintaining regular communication and supporting patients remotely. Telephonic Care Managers are commonly employed by insurance companies, healthcare providers, and care management organizations.

What is the difference between Telephonic Care Manager vs Care Coordinator?

AspectTelephonic Care ManagerCare Coordinator
CredentialsRN, LPN, or relevant healthcare certificationsVaries; often nursing or social work background
Work EnvironmentRemote, phone-based patient managementClinic, hospital, or community settings
Employer & IndustryHealth plans, insurance companies, healthcare providersHospitals, clinics, community health organizations
Primary FocusManaging patient care plans remotely via phoneCoordinating services and resources for patient care

While both roles involve patient interaction and care planning, Telephonic Care Managers primarily manage patient cases remotely through phone communication, focusing on care management and health education. Care Coordinators often work in person or in clinical settings, focusing on organizing services and resources for patient support. Both roles require healthcare knowledge but differ mainly in work environment and specific responsibilities.

What are the most commonly searched types of Telephonic Care jobs in Pennsylvania? The most popular types of Telephonic Care jobs in Pennsylvania are:
What are popular job titles related to Telephonic Care Manager jobs in Pennsylvania? For Telephonic Care Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Telephonic Care Manager jobs in Pennsylvania look for? The top searched job categories for Telephonic Care Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Telephonic Care Manager jobs? Cities in Pennsylvania with the most Telephonic Care Manager job openings:
Telephonic Care Manager jobs near you
Infographic showing various Telephonic Care Manager job openings in Pennsylvania as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 64% In-person, and 36% Remote job distribution, with an average salary of $51,874 per year, or $24.9 per hour.

Telephonic Care Manager (RN) - Special Needs Plans (SNP)

UPMC Senior Communities

Pittsburgh, PA • On-site

$34.49 - $56.83/hr

Full-time

Posted 9 days ago

Job description

Purpose:
Are you an experienced nurse with a background in case management? Are you interested in the opportunity to work from home? UPMC Health Plan is looking for you!
We are hiring a full-time Telephonic Care Manager to support the Special Needs Plan team. This position will be predominantly working from home and will work standard EST daylight hours, Monday through Friday. Preference will be given to candidates with a Pennsylvania or Compact RN license.
The Telephonic Care Manager is responsible for care coordination and health education for identified Health Plan members through telephonic collaboration with members and their caregivers and providers. Identifies members' medical, behavioral, and social needs and barriers to care. Develops a comprehensive care plan that assists members to close gaps in preventive care, addresses barriers to care, and supports the member's self-management of chronic illness based on clinical standards of care. Collaborates and facilitates care with other medical management staff, other departments, providers, community resources and caregivers to provide additional support. Members are followed by telephone or other electronic communication methods. Title and salary will be determined based upon education and nursing experience for Sr. Professional Care Manager within the Insurance Services Division.
Responsibilities:
  • Present complex members for review by the interdisciplinary team summarizing clinical and social history, healthcare resource utilization, case management interventions.
  • Update the plan of care following review and communicate recommendations to the member and providers.
  • Contact members with gaps in preventive health care services and assist them to schedule required screening or diagnostic tests with their providers.
  • Review member's current medication profile; identify issues related to medication adherence, and address with the member and providers as necessary. Refers member for Comprehensive Medication Review as appropriate.
  • Conduct comprehensive assessments that include the medical, behavioral, pharmacy, and social needs of the member.
  • Review UPMC Health Plan data for services the member has received and identify gaps in care based on clinical standards of care.
  • Refer members to appropriate health plan programs based on assessment data.
  • Engage members in education or self management programs.
  • Provide members with appropriate education materials or resources to enhance their knowledge and skills related to physical health, emotional health, or lifestyle management.
  • Successfully engage member to develop an individualized plan of care in collaboration with their primary care provider that promotes healthy lifestyles, closes gaps in care, and reduces unnecessary ER utilization and hospital readmissions.
  • Coordinates and modifies the care plan with member, caregivers, PCP, specialists, community resources, behavioral health contractor, and other health plan and system departments as appropriate.
  • Document all activities in the Health Plan's care management tracking system following Health Plan standards and identify trends and opportunities for improvement based on information obtained from interaction with members and providers.
  • Conduct member outreach in response to assist with member issues or concerns or facilitate specific population health goals. Seek input from clinical leadership to resolve issues or concerns.

Qualifications:
  • Minimum of 2 years of experience in a clinical setting and case management nursing required. A minimum of 5 years nursing experience is highly preferred.
  • BSN preferred.
  • Ability to interact with physicians and other health care professionals in a professional manner required.
  • Excellent verbal and written communication and interpersonal skills required.
  • Computer proficiency required.
  • Meet minimum internet system/service and speed/ latency requirements as set forth by UPMC. Equipment must be connected directly or hard-wired to the internet modem/router with an ethernet cable. Most cable and fiber optic providers can meet the requirement.
  • Private, secure designated workspace required in the home office setting or the ability to work from a designated UPMC office location daily.
    Licensure, Certifications, and Clearances:
  • Case management certification or approved clinical certification preferred
  • Registered Nurse (RN)
  • Act 34

*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
UPMC is an Equal Opportunity Employer/Disability/Veteran

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