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Telephone Research information

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$52

How much do telephone research jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for telephone research in the United States is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $39.66 per hour, depending on experience, location, and employer.

What is telephone research?

Telephone research is a method of collecting data by conducting interviews or surveys over the phone. Researchers call individuals or organizations to ask questions, gather opinions, or collect specific information for studies, market research, or public opinion polling. This approach allows for direct interaction, clarification of responses, and can reach a wide geographic area efficiently. Telephone research is often used when online or face-to-face surveys are not feasible. It requires well-trained interviewers, clear scripts, and adherence to privacy regulations.

What are the key skills and qualifications needed to thrive as a telephone researcher?

To thrive as a Telephone Researcher, you need strong verbal communication skills, active listening abilities, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with survey software, data entry systems, and customer relationship management (CRM) tools is typically required. Persistence, patience, and professionalism are crucial soft skills for engaging respondents and handling refusals or objections. These skills enable accurate data collection, high response rates, and the delivery of reliable research results for organizations.

What are some common challenges faced by telephone research professionals, and how can they be effectively managed?

Telephone Research professionals often encounter challenges such as reaching reluctant respondents, handling rejection, and maintaining engagement during calls. These can be managed by developing strong communication skills, using effective questioning techniques, and staying resilient in the face of frequent refusals. Working within a supportive team environment and regularly participating in training sessions can also help improve performance and morale. Additionally, adhering to ethical standards and organizational scripts ensures high-quality data collection.

What is the difference between Telephone Research vs Telephone Interviewer?

AspectTelephone ResearchTelephone Interviewer
Primary RoleConducts surveys and gathers data via phone for research purposesConducts interviews over the phone to collect specific information or opinions
Required SkillsData collection, survey administration, communication skillsInterview techniques, active listening, data recording
Work EnvironmentCall centers, research firms, market research companiesCall centers, market research firms, polling organizations
Common UsageUsed in market research, academic studies, opinion pollingUsed in market research, customer feedback, opinion polling

Both roles involve phone-based communication, but Telephone Research focuses on data collection for research projects, while Telephone Interviewer emphasizes conducting interviews to gather specific responses. The skills and environments overlap significantly, making them closely related roles within the market research industry.

More about Telephone Research jobs

What states have the most Telephone Research jobs?

States with the most job openings for Telephone Research jobs include:

What are popular job titles related to Telephone Research jobs?

For Telephone Research jobs, the most frequently searched job titles are:

Telephone Research jobs near you
Infographic showing various Telephone Research job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 87% Full Time, 10% Part Time, and 1% Contract. Highlights an 76% Physical, 4% Hybrid, and 20% Remote job distribution, with an average salary of $55,998 per year, or $26.9 per hour.

Remote Bilingual (Cantonese/English) Telephone Interviewer

San Marcos, TX • On-site, Remote

Reconnaissance Market Research
201 - 500 employees
Learn more about Reconnaissance Market Researchexternal

$20/hr

Part-time

Re-posted 18 days ago

Key responsibilities

  • Conduct outbound research calls to potential respondents following project-specific protocols.

  • Read survey questions verbatim and record responses accurately, including multiple-choice and open-ended answers.

  • Follow quality standards and maintain professionalism during phone conversations.

Job description

Description
This is a temporary work-from-home position for Texas, U.S. Residents only, who can speak and read Cantonese and English fluently, with the ability to read traditional Chinese characters. Bilingual abilities will be tested in the interview.
The duration of this project is expected to conclude in November 2026, there is an opportunity to continue employment after for top performers.
About Us: At ReconMR we help some of the world's most prominent companies and organizations navigate their most pressing challenges. ReconMR is recognized as a leader in the Market Research industry. Join the team at ReconMR and join the conversation where you will work on important projects which provide critical information to help shape the future.
What you'll do:
ReconMR is currently hiring for Bilinguals, who speak Cantonese and English fluently for our remote Work-From-Home Telephone Interviewer position. In this role, you will conduct outbound research calls as part of scheduled survey projects.
You will:
  • Make outbound telephone calls to potential respondents
  • Read survey questions verbatim, exactly as written
  • Ask questions clearly and professionally
  • Accurately record responses, including both multiple-choice and open-ended responses
  • Follow project-specific calling protocols and quality standards

Skill Requirements:
To be successful in this role, candidates must demonstrate:
    • Clear, fluent verbal communication in Cantonese and English
    • Strong listening and speaking skills
    • Ability to read text exactly as written
    • Comfort conducting phone conversations for extended periods
    • Basic computer proficiency (keyboard, mouse, and web-based systems)
    • Ability to remain focused and productive while seated for extended periods
    • Reliability and the ability to adhere to an agreed-upon work schedule
    • Must live in Texas and authorized to work in the U.S.

Equipment Requirements:
ReconMR is a BYOD (Bring Your Own Device) organization.
The following equipment is necessary for you to be offered a position:
  • Windows 11 PC (no Chromebooks, no Apple or Mac OS systems)
  • High Speed Internet (Wired LAN preferred, no hotspots or public shared internet)
  • Headset with noise cancelling microphone
  • Quiet space to work from without any background noise or interruptions during your working shift
  • You will be required to download VPN, authentication, or other operational software to complete the job

Preferred Experience & Qualifications
(Not required, but candidates who meet one or more of the following are strongly preferred)
  • Prior experience conducting telephone surveys or polling interviews
  • At least one year of experience in polling, interviewing, or similar research roles
  • Familiarity with Computer-Assisted Telephone Interviewing (CATI) systems
  • Previous experience using Voxco or similar survey platforms
  • Working knowledge of Microsoft Office applications
  • Experience using UKG or a comparable time-tracking system
  • Bilingual proficiency in Cantonese and English (reading, speaking, and writing)

Schedule & Availability
  • Commitment: 18-40 hours per week
  • Available Shift Times we have typically have:
    • Dayshift (11:00 AM - 4:00 PM CST)
    • Evening (4:00 PM - 11:00 PM CST)
    • Weekend shift: Saturday (10:00 AM - 6:00 PM CST) / Sunday (1:00 PM - 9:00 PM CST)
    • One weekend shift (Saturday or Sunday) is required
  • Preferred availability:
    • Weeknights & Weekends

Schedules are assigned based on business need and interviewer availability.
This Position is a part-time position, with flexible scheduling options.
  • Pay & Benefits
    • Hourly pay: $20.00 per hour
    • Pay schedule: Bi-weekly

Why Work With Us?
We offer a supportive, remote work environment with flexibility, growth opportunities, and meaningful projects. Our interviewers play an important role in producing high-quality research, and we value the contributions they make every day.
Benefits & Perks include:
  • Flexible scheduling within established operating hours
  • Affordable health benefits for eligible employees
  • Incentive programs, including games and prize opportunities
  • Opportunities for advancement within the organization

I.D. Verfication and Background Checks:
  • As part of our hiring process, applicants are required to verify their identity by presenting a valid government-issued photo ID during a video verification session and uploading identification documents for review. Employment offers are contingent upon the successful completion of a background check, where permitted by law.

Virtual interviews take approximately 45 minutes, via On-Camera Microsoft Teams, consisting of basic interview questions, typing test and a reading assessment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information. We are committed to equal opportunity for individuals with disabilities and protected veterans.

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