Telephone Research Jobs (NOW HIRING)

Overview:

The Quinnipiac University Poll is seeking part-time Telephone Interviewers to join our team. This is a unique opportunity to engage with public opinion across the nation and stay on top of breaking news while working in our spacious call center in Hamden, CT.

As an interviewer, you'll be part of a diverse and collaborative team conducting public opinion research on state and national elections, public policy, and other important issues in the news. Using a scripted questionnaire, you will collect valuable insights that help shape national conversations.

We offer paid training, flexible evening and weekend scheduling, and paid sick time.

What We're Looking For:

Successful candidates typically demonstrate:

• Strong communication and active listening skills
• Attention to detail and ability to follow scripts precisely
• Patience, persistence, and professionalism
• Empathy and the ability to engage diverse populations
• A positive, energetic attitude

If this sounds like you, we encourage you to apply.

Responsibilities and Expectations:

Responsibilities:

• Conduct phone-based public opinion surveys using a scripted questionnaire
• Read questions clearly and neutrally to ensure unbiased responses
• Follow established procedures for random respondent selection
• Accurately record responses while maintaining data integrity

Expectations:

• Meet or exceed QU Poll performance and quality standards
• Remain focused and attentive during extended computer-based work
• Ensure confidentiality and the integrity of the data being collected
• Always maintain professionalism, whether working remotely or onsite in a shared work environment
• Work onsite in Hamden, CT during the Introductory and Training Period

Most importantly, the Interviewer seeks to ensure excellence in gathering public opinion by upholding the standards of the nationally recognized Quinnipiac University Poll.

Work Model & Training Period

To support success in the role, all new Interviewers participate in a six (6) month introductory and training period. During this time, performance, attendance, and adherence to Quinnipiac University Poll standards will be evaluated.

Work Schedule During Training Period

100% onsite attendance is required for the first six (6) months to ensure comprehensive training, coaching, and team collaboration.

Hybrid Work Opportunity Upon successful completion of the introductory period, Interviewers may be eligible for a hybrid work arrangement, based on performance and operational needs.

• Two (2) onsite shifts per week
• Two (2) remote shifts per week
• Ongoing hybrid eligibility is contingent upon maintaining performance and attendance standards

Qualifications:

• High school diploma or GED required
• Fluency in spoken and written English
• Basic computer proficiency
• Strong reliability and punctuality
• Ability to adapt to different personalities and handle call rejection professionally
• Comfort working in a structured call center environment
• Prior call center or customer service experience

Special Instructions to Applicants:

Quinnipiac University is considering only those applicants who have valid authorization to work in the United States. Quinnipiac University does not sponsor employment based visas for this position.

TO APPLY:

Applications must be submitted electronically and include contact information for three references on the application form. 

Compensation & Schedule: 

• $16.94 per hour
• Part-time position
• Onsite/Hybrid eligible after 6 months
• Evening and weekend availability required
• Flexible scheduling based on operational needs

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.

About Quinnipiac:

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Computing & Engineering, Education, Health Sciences, Law, Medicine, Nursing and the College of Arts & Sciences. Our 20 Division I teams have achieved remarkable success, boasting national and conference titles - including a 2023 NCAA national championship win in men's ice hockey, a trip to the Sweet 16 for our women's basketball team and NCAA Tournament appearances by many of our programs. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities.

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and recently opened South Quad with three state-of-the-art buildings.

As Quinnipiac grows, the university remains guided by the core values that define our community and shapes the experience of every student and employee.

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
• We passionately care about our community. Everyone should feel welcome and valued.
• We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.