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Telephone Rep information

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How much do telephone rep jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for telephone rep in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

How to become a telephone representative?

To become a telephone representative, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with customer service software or phone systems can be beneficial. Some positions may require basic computer skills and a professional demeanor.

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Cities with the most Telephone Rep job openings:

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Telephone Rep jobs near you
Infographic showing various Telephone Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Bookkeeping/Debit Card Telephone Representative

Chillicothe, IL • On-site

Better Banks
Commercial Banking • 51 - 200 employees
Learn more about Better Banksexternal

$38K - $55K/yr

Full-time

Re-posted 6 days ago

Job description

Description:

GENERAL DESCRIPTION

The Debit Card Fraud Telephone Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance to the bookkeeping function regarding customer account related inquiries. In addition, this position administratively assists the Bank Card Operations & Fraud Specialist with debit card fraud duties. This position reports directly to the Cashier.  


DUTIES & RESPONSIBILITIES

  • Performs as the primary point of contact for incoming calls directed to the bookkeeping department   
  • Assists customers over the telephone with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally, with a positive attitude      
  • Assist with debit card inquiries and fraud cases, including review of fraud claims to determine if transaction was actually fraudulent  
  • Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers  
  • Performs Cash Management daily file submission and verification callbacks 
  • Assists with stuffing of statements & notices 
  • Performs other duties as assigned 
Requirements:

EDUCATION &/OR WORK EXPERIENCE REQUIREMENTS

  • A minimum of 3 years’ experience in banking – ex: bookkeeping, data entry, help desk, and/or operations functions 


MENTAL & PHYSICAL REQUIREMENTS

  • Ability to sit/stand/kneel/bend/for extended periods of time. Developed interpersonal skills, ability to work under high pressure while remaining composed. Strong communication skills – both oral and written, with attention to detail, is critical. Organization, prioritization, and time management skills are needed.  


COMPETENCIES

  • Jack Henry 20/20 Experience, proficiency in MS Office, problem solving/reasoning/analysis, familiarity with bookkeeping and banking, and a thorough knowledge of policies, procedures, & regulatory pertaining to debit & credit cards, proficiency in rules & regulations regarding Bank Secrecy Act, USA Patriot Act, & OFAC.