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Telephone Customer Service Representative Jobs (NOW HIRING)

FASTSIGNS Fairfax

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.25/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Develops and maintains a database of qualified leads through referrals, telephone canvassing ...

FastSigns

Customer Service Representative

Surprise, AZ · On-site

$15.25 - $21/hr

Customer Service Representative As a Customer Service Representative at FastSigns Surprise, you ... and telephone customers. You will prepare estimates and work orders, following the process from ...

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Telephone Customer Service Representative information

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How much do telephone customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for telephone customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a telephone customer service representative do?

A Telephone Customer Service Representative is responsible for assisting customers over the phone by answering questions, resolving issues, and providing information about products or services. They handle incoming and outgoing calls, process orders, address complaints, and document customer interactions. Their goal is to ensure a positive customer experience, resolve problems efficiently, and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a telephone customer service representative, and why are they important?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is typically required. Patience, problem-solving ability, and a positive attitude help representatives excel in addressing customer needs and resolving issues. These skills ensure customer satisfaction, efficient problem resolution, and contribute to the overall reputation and success of the organization.

What are some common challenges telephone customer service representatives face, and how can they effectively handle them?

Telephone Customer Service Representatives often encounter challenges such as managing difficult or upset callers, handling high call volumes, and maintaining accuracy while multitasking. Success in this role involves staying calm under pressure, using active listening skills, and following clear communication protocols. Many representatives find it helpful to take brief mental breaks between calls and rely on established scripts or troubleshooting guides to stay organized and professional during busy periods.

What is the difference between Telephone Customer Service Representative vs Call Center Agent?

AspectTelephone Customer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice or remote; inbound callsCall centers; inbound/outbound calls
Employer & IndustryRetail, telecom, healthcareTelecom, tech support, sales
Common Search IntentCustomer support rolesCall center jobs, customer service

Both roles involve assisting customers via phone, but Telephone Customer Service Representatives typically focus on support and problem-solving, while Call Center Agents may handle sales or technical support in a high-volume environment. Understanding these differences helps job seekers find the right position for their skills and career goals.

Can I work in a call center without experience?

Telephone Customer Service Representative positions often do not require prior experience, as employers typically provide training on company systems and customer interaction protocols. Basic skills such as communication, patience, and problem-solving are valued, and some roles may prefer familiarity with call center software or customer service principles. Entry-level roles are common and accessible to those new to the field.

What cities are hiring for Telephone Customer Service Representative jobs?

Cities with the most Telephone Customer Service Representative job openings:

What states have the most Telephone Customer Service Representative jobs?

States with the most job openings for Telephone Customer Service Representative jobs include:

What are popular job titles related to Telephone Customer Service Representative jobs?

For Telephone Customer Service Representative jobs, the most frequently searched job titles are:

Telephone Customer Service Representative jobs near you
Infographic showing various Telephone Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - FT

South Miami, FL • On-site

Larkin Community Hospital
Health Care and Social Assistance • 1 - 5K employees
Learn more about Larkin Community Hospitalexternal

$15.25 - $20.75/hr

Full-time

Re-posted 3 days ago

Job description

About the Role:

As a Customer Service Representative at Larkin Community Hospital (LCH), you will play a vital role in ensuring patients and their families receive exceptional support and assistance throughout their healthcare experience. This position requires managing a high volume of inquiries efficiently while maintaining a compassionate and professional demeanor. You will be responsible for addressing patient questions, resolving concerns, and facilitating smooth communication between patients and hospital departments. Your efforts will directly contribute to patient satisfaction and the overall reputation of LCH as a trusted healthcare provider. Ultimately, your role is to create a positive and reassuring environment that supports the hospital’s commitment to quality care and service excellence.

Minimum Qualifications:

  • Proven experience in telephone customer service or a related role, preferably in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks efficiently while maintaining a positive attitude.
  • Basic computer proficiency and experience with customer account management.

Preferred Qualifications:

  • Experience working in the healthcare services industry.
  • Familiarity with medical terminology and healthcare regulations.
  • Additional training or certification in customer service or patient relations.
  • Bilingual abilities to support diverse patient populations.
  • Proficiency with hospital information systems or electronic health records (EHR).

Responsibilities:

  • Respond promptly and courteously to patient and customer inquiries via telephone and other communication channels.
  • Assist patients with scheduling appointments, processing orders, and managing customer accounts accurately.
  • Resolve patient concerns and complaints by identifying issues, providing solutions, and escalating when necessary.
  • Maintain detailed and accurate records of customer interactions and transactions in compliance with hospital policies.
  • Collaborate with healthcare staff and departments to ensure seamless service delivery and patient satisfaction.

Skills:

The required skills are essential for managing the dynamic and often urgent nature of healthcare customer service. Working in a fast-paced environment demands quick thinking and adaptability to handle multiple patient inquiries simultaneously. Verbal communication and telephone customer service skills enable clear, empathetic, and effective interactions with patients and their families. Problem resolution skills are critical for addressing concerns promptly and ensuring patient satisfaction. Additionally, strong oral and written communication skills support accurate documentation and collaboration with healthcare teams, while a positive attitude fosters a welcoming and supportive atmosphere for all patients.

Larkin Community Hospital logo

About Larkin Community Hospital

Sourced by ZipRecruiter

At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

South Miami, FL, US

Year founded

1969

Social media

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