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Telephone Customer Service Representative Jobs (NOW HIRING)

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Customer Service Rep Location: Indianapolis, IN (onsite) Type: Contract Compensation: $20/HR ... Minimum of 1 year of contact center experience or telephone customer service experience * Ability ...

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Customer Service Rep Location: Indianapolis, IN (onsite) Type: Contract Compensation: $20/HR ... Minimum of 1 year of contact center experience or telephone customer service experience * Ability ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Columbus, GA · On-site

$55K/yr

This mainly consists of making contact via the telephone and scheduling office visits with customers. The Customer Service Representative also must be able to learn all tasks performed within the ...

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Telephone Customer Service Representative information

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How much do telephone customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for telephone customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a telephone customer service representative do?

A Telephone Customer Service Representative is responsible for assisting customers over the phone by answering questions, resolving issues, and providing information about products or services. They handle incoming and outgoing calls, process orders, address complaints, and document customer interactions. Their goal is to ensure a positive customer experience, resolve problems efficiently, and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a telephone customer service representative, and why are they important?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is typically required. Patience, problem-solving ability, and a positive attitude help representatives excel in addressing customer needs and resolving issues. These skills ensure customer satisfaction, efficient problem resolution, and contribute to the overall reputation and success of the organization.

What are some common challenges telephone customer service representatives face, and how can they effectively handle them?

Telephone Customer Service Representatives often encounter challenges such as managing difficult or upset callers, handling high call volumes, and maintaining accuracy while multitasking. Success in this role involves staying calm under pressure, using active listening skills, and following clear communication protocols. Many representatives find it helpful to take brief mental breaks between calls and rely on established scripts or troubleshooting guides to stay organized and professional during busy periods.

What is the difference between Telephone Customer Service Representative vs Call Center Agent?

AspectTelephone Customer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice or remote; inbound callsCall centers; inbound/outbound calls
Employer & IndustryRetail, telecom, healthcareTelecom, tech support, sales
Common Search IntentCustomer support rolesCall center jobs, customer service

Both roles involve assisting customers via phone, but Telephone Customer Service Representatives typically focus on support and problem-solving, while Call Center Agents may handle sales or technical support in a high-volume environment. Understanding these differences helps job seekers find the right position for their skills and career goals.

Can I work in a call center without experience?

Telephone Customer Service Representative positions often do not require prior experience, as employers typically provide training on company systems and customer interaction protocols. Basic skills such as communication, patience, and problem-solving are valued, and some roles may prefer familiarity with call center software or customer service principles. Entry-level roles are common and accessible to those new to the field.

What cities are hiring for Telephone Customer Service Representative jobs?

Cities with the most Telephone Customer Service Representative job openings:

What states have the most Telephone Customer Service Representative jobs?

States with the most job openings for Telephone Customer Service Representative jobs include:

What are popular job titles related to Telephone Customer Service Representative jobs?

For Telephone Customer Service Representative jobs, the most frequently searched job titles are:

Telephone Customer Service Representative jobs near you
Infographic showing various Telephone Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual Mortgage Servicing Customer Service Representative Jobs

Indianapolis, IN • On-site

ClearanceJobs
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about ClearanceJobsexternal

$14.75 - $18.75/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Job description

Bilingual Mortgage Servicing Professional

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. What's in it for you?

  • Monday - Friday schedule with no weekend work.
  • Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
  • Immediate and ongoing training to support your success.
  • Discounted Leidos stock purchase and other Employee Discounts.
  • Company-wide career mobility.
  • Company-sponsored Public Trust eligibility upon hire.
  • Voluntary overtime may be available based on business needs.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
  • 11 paid holidays per year.

Mortgage Servicing opportunities available:

  • 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs).

As a Mortgage Servicing Customer Service Representative, you will:

  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all of your contacts in a database.
  • Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Servicing Customer Service Representative, you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Strong written and verbal communication skills, including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.
  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).
  • Minimum of 1 year of contact center experience or telephone customer service experience.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
  • Monday – Friday, based on business needs.
  • Bilingual in English and Spanish - verbal and written.
  • FHA knowledge/experience.
  • Contact Center experience (Omnichannel).

Apply