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Telephone Consultant Jobs (NOW HIRING)

Accuity

Telephone Premium Audit Consultant

$70K - $80K/yr

Acuity is seeking a Telephone Premium Audit Consultant (Telephone Premium Review Consultant) to review and complete telephone premium audits to accurately summarize exposures for workers ...

Acuity

$70K - $80K/yr

Acuity is seeking a Telephone Premium Audit Consultant (Telephone Premium Review Consultant) to review and complete telephone premium audits to accurately summarize exposures for workers ...

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Stbancorp

Telephone Financial Consultant

Center, TX · On-site

Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner. Supports Branch Network ...

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Telephone Financial Consultant

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Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner. Supports Branch Network ...

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Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner. Supports Branch Network ...

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Telephone Consultant information

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$62

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How much do telephone consultant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone consultant in the United States is $62.02, according to ZipRecruiter salary data. Most workers in this role earn between $58.65 and $65.38 per hour, depending on experience, location, and employer.

Can I work in a call center without experience?

Telephone consultant positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills, a friendly attitude, and the ability to follow scripts are usually sufficient for entry-level roles, though some employers may prefer previous customer service experience or familiarity with call center software. Certifications are generally not mandatory but can enhance your prospects.

What does a telephone consultant do?

A telephone consultant provides customer support, sales, or technical assistance over the phone. They handle inquiries, resolve issues, and offer information to clients or customers, often using communication skills and company-specific tools or scripts.

What cities are hiring for Telephone Consultant jobs?

Cities with the most Telephone Consultant job openings:

What states have the most Telephone Consultant jobs?

States with the most job openings for Telephone Consultant jobs include:

What are popular job titles related to Telephone Consultant jobs?

For Telephone Consultant jobs, the most frequently searched job titles are:

Telephone Consultant jobs near you
Infographic showing various Telephone Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $128,999 per year, or $62 per hour.

Telephone Premium Audit Consultant

Remote

Accuity
See more jobs at Accuityexternal

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Acuity is seeking a Telephone Premium Audit Consultant (Telephone Premium Review Consultant) to review and complete telephone premium audits to accurately summarize exposures for workers' compensation, general liability, and commercial auto policies. The telephone consultant will answer premium audit related questions from underwriters, agents, and customers. This role will review and resolve premium audit disputes.
Internal Deadline to Apply: Tuesday, September 15th
ESSENTIAL FUNCTIONS:
  • Complete telephone premium audits by updating the audit worksheets, determining the proper classification(s), and developing the correct exposure.
  • Review and resolve premium audit disputes. Complete and approve audit revisions within authority limits.
  • Plan workload in an efficient, productive manner while keeping current with assignments.
  • Serve as the secondary company contact for underwriters, agents, and customers regarding premium audit questions and disputes received through the premium audit phone queue.
  • Continue to develop auditing skills by participating in premium audit meetings, educational webinars, and other training opportunities.
  • Regular and predictable attendance.
  • Perform other duties as assigned.

EDUCATION:
Bachelor's degree from an accredited institution or direct experience in premium audit.
EXPERIENCE:
Three years telephone premium audit or equivalent experience conducting premium audits.
OTHER QUALIFICATIONS:
  • Knowledgeable in the areas of workers' compensation and general liability manual rules.
  • Time management and organizational skills; including the ability to meet and maintain department quality, time service, and productivity standards.
  • Must provide world class customer service with excellent communication through verbal telephone and written email correspondence.
  • Conflict resolution skills.
  • Problem solving and analytical skills.
  • Demonstrate the ability to work well in a team.
  • Exhibit a positive attitude towards internal and external customers and assigned tasks while striving to reach departmental and company goals.
  • Exhibit proficiency using PC programs such as Microsoft Excel, Word, and Outlook, as well as other general PC knowledge.
  • Fluent Spanish speaking abilities helpful.
  • This is a remote position, but will have an onsite requirement of 2x a year.

*Acuity does not sponsor applicants for U.S. work authorization.*
This job is classified as exempt.
The salary range for this position is $70,000-$80,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant's education, experience, knowledge, skills, and abilities.
For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Acuity will include at least one in-person interview during the hiring process for all positions.
If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at careers@acuity.com. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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