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Telephone Specialists Jobs (NOW HIRING)

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Telephone triage nurses

Telephone Triage Nurses Remote Nurse - High Volume Claims Call Specialist Location: Remote (Work from Home) Hours: Full-time, 3Pm-11pmSA (Monday Friday) Must Reside in South Africa Overview: We are ...

Saratoga Hospital

Telephone Triage RN

Saratoga Springs, NY · On-site

$34.65 - $55.37/hr

In this role, the Telephone Triage Registered Nurse will work within the Patient Engagement Center to assist the Pre-Service Specialists and Referral-Authorization Specialists with patient clinical ...

Saratoga Hospital

Telephone Triage RN

Saratoga Springs, NY · On-site

$34.65 - $55.37/hr

In this role, the Telephone Triage Registered Nurse will work within the Patient Engagement Center to assist the Pre-Service Specialists and Referral-Authorization Specialists with patient clinical ...

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How much do telephone specialists jobs pay per year?

As of Sep 11, 2026, the average yearly pay for telephone specialists in the United States is $51,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $59,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Telephone Specialists job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 10% Part Time, and 8% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,616 per year, or $24.8 per hour.

Telephone triage nurses

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Re-posted 9 days ago

Job description

Telephone Triage Nurses

Remote Nurse - High Volume Claims Call Specialist

Location: Remote (Work from Home) Hours: Full-time, 3Pm-11pmSA (Monday Friday)

Must Reside in South Africa

Overview: We are seeking a tech-savvy, highly communicative Nurse to join our team as a Claims Call Specialist. You will be responsible for conducting outbound calls to patients recently discharged from hospitals, assessing their post-discharge needs, discussing medication adherence, appointment scheduling, and related care. All calls are processed through a sophisticated system that automatically records the conversation, generates tasks, applies billing codes, and prepares claims. The focus is on phone communication only no direct nursing or clinical tasks.

Key Responsibilities:

  • Conduct high-volume outbound calls to patients discharged from medical facilities.
  • Discuss topics such as medication management, follow-up appointments, and general well-being.
  • Follow a structured call guide to capture specific information tied to billing codes.
  • Meet productivity targets (aiming for 2-3 completed claims calls per hour).
  • Ensure all conversations are clear, empathetic, and professional.
  • Use the automated system effectively to ensure accurate task generation and billing preparation.
  • Maintain confidentiality and adhere to HIPAA and privacy regulations.

Requirements:

  • Active Nursing License (RN, LPN, or LVN) must be current and unrestricted.
  • Excellent verbal communication and listening skills.
  • Comfortable handling a high volume of structured calls (phone-based role).
  • Tech-savvy; able to learn and operate call management and billing software.
  • Ability to work independently, stay focused, and meet hourly call/claims targets.
  • High attention to detail and strong organizational skills.
  • Reliable internet connection, computer, and headset for remote work.

Preferred Experience:

  • Previous experience in telehealth, care management, insurance claims, or call center environments is a plus.
  • Familiarity with medical coding and billing is an advantage (not required).

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