Telecommunications Technical Associate Jobs (NOW HIRING)

JOB INFORMATION:

 Title:

 Telecommunications Associate (Voice/Data) Series

 Authority:

 TA/OA

 Department:

 Subways

 Division/Unit:

 Electronics Maintenance (EMD) / Telecommunications 

 Location:

 3300 Northern Blvd., Long Island City, NY

 Hours:

 Various

 Reporting Manager (if Applicable):

 Superintendent

 Deadline (if Applicable):

 09/03/2026

 Compensation\Authority - Union

 TA - DC37

 OA - TWU

 Telecommunications Associate I (Voice)

 $59,346 (New Hire Rate: $51,605)

 $57,761 - $87,310

 Telecommunications Associate II (Voice)

 $82,809

(New Hire Rate: $72,007)

 $80,598 - $104,775

 Telecommunications Associate III (Voice)

 $88,990 (New Hire Rate: $77,385)

 $86,615 - $104,775

 Telecommunications Associate IV (Voice)

 $99,371 

 N/A

  TA

 OA

 Telecommunications Associate I (Data)

 $54,840 - $82,893

 $57,761 - $87,310

 Telecommunications Associate II (Data)

 $76,520 - $99,473

 $80,598 - $104,775

 Telecommunications Associate III (Data)

 $82,234 - $99,473

 $86,615 - $104,775

 Telecommunications Associate IV (Data)

 $99,371

 N/A

POSITON SUMMARY:

The Telecommunications Associate (Voice/Data) for NYCT EMD-CCS manages, maintains, and supports Public Address Customer Information Systems (PACIS), including PA-1, PACIS Phase 2, PACIS 89, Global Com, Help Point interfaces, EEBCS, and Customer Information Screens (CIS). This role ensures the reliable operation of critical voice and data communication systems across the New York City Transit network. Key responsibilities include monitoring system performance, troubleshooting and resolving technical issues, implementing upgrades, coordinating with vendors and internal teams, and maintaining detailed documentation. The Associate IV serves as a subject matter expert for PACIS and related platforms, contributing to system enhancements, compliance, and operational continuity to support transit communications and customer information delivery.

RESPONSIBILITIES:

The Telecommunications Associate (Voice & Data) is responsible for installing, maintaining, troubleshooting, and supporting voice and data communication systems across critical platforms, including PACIS Phases 1 and 2, PA-89, Help Points, EEBCS, customer information screens (countdown clocks), and network infrastructure. Associates at levels I-IV contribute with increasing independence, technical expertise, and leadership as they advance in their roles.

Key responsibilities include setting up and maintaining telecommunications hardware and software, resolving connectivity and performance issues, coordinating with internal teams and external vendors, and ensuring that all systems operate reliably and securely. Associates document activities, follow standard operating procedures, and maintain compliance with safety and operational guidelines. Additionally, lead complex projects, provide advanced troubleshooting, mentor junior staff, and contribute to the design, review, and improvement of telecommunications architectures and best practices.

This role requires strong technical competency, attention to detail, organizational skills, and a commitment to delivering high-quality communication services for operational and safety-critical environments.

EDUCATION AND EXPERIENCE:

Telecommunications Associate (Voice) Qualification Requirements

1. One year of satisfactory, full-time experience performing analytical, planning, operational, technical, and/or administrative duties in voice telecommunications or a closely related electronics planning, electronics management, and/or electronics service environment; and:

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in: Voice telecommunications (telephone, radio, microwave, fiber optic, cellular service), Telecommunications technology, Electronics, Physics, Mathematics, Computer science, Planning and analysis of electronic systems; or a related area; or
2. A four‑year high school diploma plus certificates, badges, or technical education in telecommunications equivalent to 6 months of full-time training or 24-semester credits; or

1. Two years of experience as described in “1” above and:

1. A baccalaureate degree; or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in the telecommunications/electronics areas listed in “1a”; or
3. A four‑year high school diploma plus certificates, badges, or technical education in telecommunications equivalent to 3 months of full-time training or 12 semester credits; or

1. A four‑year high school diploma and three years of experience as described in “1” above; or

1. A satisfactory combination of education and/or experience equivalent to ʺ1ʺ, ʺ2ʺ or ʺ3ʺ above. College education not used for meeting the minimum requirements in ʺ1ʺ or ʺ2ʺ above may be substituted for experience on the basis of each 30 semester credits of undergraduate college education, including or supplemented by 6 semester credits in voice Telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, mathematics, computer science and/or planning and analysis of electronic systems, or related area, for six months of experience described in ʺ1ʺ above, up to a maximum of two years’ experience. Certificates, badges, or technical education in telecommunications equivalent to 6 months of full-time training or 24 semester credits may be substituted for experience on the basis of 6 months of full-time training for one year of experience as described in “1” above, up to a maximum of two years’ experience.

However, all candidates must have at least a four‐year high school diploma or its educational equivalent and at least one year of the experience described in ʺ1ʺ above.

Special Note ‐ Additional Requirements for Assignment Level IV

To be eligible for placement in Assignment Level IV individuals must have, after meeting the