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Telecommunications Operations Manager Jobs in Ontario

Rogers Communications

Manager, Collections

Aurora, ON

Develop reporting, dashboards, forecasts, and business cases to support operational and executive ... Experience in banking, financial services, telecommunications, or managing third-party collections ...

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Telecommunications Operations Manager information

What does a telecommunications operations manager do?

A Telecommunications Operations Manager oversees the daily operations of telecommunications systems within an organization. They are responsible for managing teams, ensuring network reliability, maintaining equipment, and implementing new technologies. Their role includes coordinating with vendors, optimizing system performance, troubleshooting issues, and ensuring compliance with industry standards and regulations. They play a critical part in keeping communication networks efficient, secure, and up-to-date.

What are the key skills and qualifications needed to thrive as a telecommunications operations manager?

To thrive as a Telecommunications Operations Manager, you need strong knowledge of telecommunications systems, network infrastructure, and project management, usually supported by a relevant degree and industry experience. Familiarity with network management tools, telecommunications protocols, and certifications such as PMP or CCNA is highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and coordinating across departments. These skills ensure reliable service delivery, efficient operations, and the ability to adapt to rapidly evolving technologies in the telecommunications sector.

What are some typical challenges telecommunications operations managers face in overseeing network performance?

Telecommunications Operations Managers often encounter challenges such as maintaining network reliability, managing unexpected outages, and ensuring swift resolution of service disruptions. They must coordinate across technical teams, monitor real-time data, and implement preventative maintenance to minimize downtime. Additionally, balancing resource allocation during peak periods and keeping up with evolving technology standards are ongoing aspects of the role. Effective communication and strong leadership skills are essential to address these challenges and deliver consistent service quality.

Is a telecommunications operations manager a high paying job?

A telecommunications operations manager typically earns a competitive salary that reflects the level of responsibility, industry demand, and required technical skills. Salaries can vary based on experience, location, and company size, but it is generally considered a well-paying management role within the telecommunications industry.

What are popular job titles related to Telecommunications Operations Manager jobs in Ontario?

For Telecommunications Operations Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Telecommunications Operations Manager jobs in Ontario look for?

The top searched job categories for Telecommunications Operations Manager jobs in Ontario are:

What cities in Ontario are hiring for Telecommunications Operations Manager jobs?

Cities in Ontario with the most Telecommunications Operations Manager job openings:

Telecommunications Operations Manager jobs near you
Infographic showing various Telecommunications Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager, Collections

Rogers Communications

Thunder Bay, ON

Full-time

Medical, Dental, Retirement, PTO

Posted 27 days ago

Job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

  • Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 
  • Use analytics and business insights to optimize collections strategies across the customer lifecycle. 
  • Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 
  • Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 
  • Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 
  • Evaluate and implement innovative collections tools, technologies, and digital solutions. 
  • Support governance, regulatory compliance, and risk management practices across collections operations. 
  • Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

  • Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 
  • 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 
  • Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 
  • Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 
  • Experience leading transformation, process improvement, automation, or digital initiatives. 
  • Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 
  • Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 
  • Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

  • Competitive salary & annual bonus
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities:
    • Self-driven career development programs (E.g. MyPath program)
    • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
    • Work for an organization committed to environmental protection
    • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

Who We Are Looking For 

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency. 

What You'll Do 

Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

Evaluate and implement innovative collections tools, technologies, and digital solutions. 

Support governance, regulatory compliance, and risk management practices across collections operations. 

Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

Experience leading transformation, process improvement, automation, or digital initiatives. 

Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

Competitive salary & annual bonus 
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering 
Company matching contributions to charities you support 
Growth & Development Opportunities:
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Wellness Programs:
Homewood employee & family assistance program 
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

What You'll Do 

  • Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes. 

  • Use analytics and business insights to optimize collections strategies across the customer lifecycle. 

  • Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making. 

  • Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization. 

  • Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives. 

  • Evaluate and implement innovative collections tools, technologies, and digital solutions. 

  • Support governance, regulatory compliance, and risk management practices across collections operations. 

  • Manage relationships with third-party collections partners and support vendor performance and strategy. 

What You'll Bring 

  • Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience. 

  • 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience. 

  • Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment. 

  • Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes. 

  • Experience leading transformation, process improvement, automation, or digital initiatives. 

  • Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally. 

  • Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau. 

  • Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. 

What's in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 

  • Competitive salary & annual bonus 
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering 
  • Company matching contributions to charities you support 
  • Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program 
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 

  • 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
...

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